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    11 years ago

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    Ask the Community - KL Smith Agency

    Allstate Insurance Agent: Erica Henst

    Allstate Insurance Agent: Erica Henst

    (1 review)

    STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!! I used Erica and her agency for a handful of years. At one point…read moreI needed a new homeowner's policy that was willing to cover Airbnb's. Well, she assigned me to Lloyd's of London. I had a huge water/sewage flood and she did not return my calls at all. I left several messages, sent several emails... all thru the damage and repairs (months). After a couple months I finally got an email from her that said: her "gut tells me it's covered". The adjustor suggested I'd hire Proserve to clean up. They cost thousands. I kept reaching out to my agent to see if it was covered, no calls no reply, NOTHING. After I covered all the repairs, remediations, thousands of thousands of dollars - I received a letter from the Insurance company that nothing was covered. I then called the agency and advised them to cancel all my policies. Homeowners was cancelled, my umbrella policy was cancelled - she failed to cancel my auto. Now, it is on my credit report and brought my score down. In addition, all you have to do is google Lloyds of London - it states all over the Internet they don't cover water or sewage damages and there are complaints about them being a horrible insurance company. Thank you, Erica - I have never had such an uncaring, unresponsive, unprofessional insurance agent. STAY AWAY!!!!!!!!!!!!!

    From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've been with an Allstate agency for over 10 years. I am available to assist you with aspects of insurance and specialize in auto, home, life and retirement and more. Call my office today for great customer service.

    KL Smith Agency - homeinsurance - Updated May 2026

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