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    K-Mag Basement Solutions

    1.0 (1 review)
    Closed 7:00 am - 6:00 pm

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    3 months ago

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    Bix Basement Systems - 2015 IL BBB Torch Award Winners!

    Bix Basement Systems

    (9 reviews)

    The company did send someone right out to look over my crawl space for encapsulation. The only…read moreissue was it was in the wrong area. The guy opened a closed-off area that no one has been in since that bathroom was built. It would have been nice had he covered that opening back up but he didn't and now a feral camp of cats have crawled in.

    I sympathize with the writers of all the other negative reviews of this company, as I had a similar…read moreexperience. I cannot recommend this company at all, as I have learned that it seems they really don't know what they are doing. I own and live in a house on the edge of a small lake in Illinois. On occasion, I do get flood waters in the basement, but I called this company primarily to check the quality of the foundation, as I had some floor sagging. They did install new beams and supports, which helped, but they also suggested a water-removal system to keep out the moisture, and I agreed because of the occasional flood. Both the salesman and the work crews saw that we were right on the lake; it was not a secret, but at the time of the installation, I had no water in the basement and had not had water in the basement for over a year. After the water-removal system was installed, it ran constantly, pumping water into the front yard every few minutes from a basement that had NO water in it previously. Very quickly, we had a front-yard swamp. I tried to speak to someone about the issue, but the manager I was ultimately able to reach (because no one would acknowledge my concerns until I threatened not to pay) was rude and belligerent, accusing me of lying and ultimately provoking a shouting match, which my wife had to interrupt in order to speak. TOTALLY unprofessional. Ultimately, my wife made phone calls in order to find out exactly where the water table was for our house and learned that the pump for this system had actually been installed INSIDE the water table. The rude manager I spoke to refused to consider having "an expert" check the water table, but it took her only about 20 minutes of time on the phone and no money at all to find out this information and later receive a copy of the report. If a representative of this company had been honest enough and knowledgeable enough to bother to make that phone call, I could have saved over $6,000. Do not hire these people. This company's representatives are, for the most part, inept, rude, and dishonest, interested only in getting the biggest check they can without providing a service worth that kind of money.

    Force Masonry - This is just an example of the messy grout work. They didn't wipe away the residue and didn't clean up around the grooves of the tile.

    Force Masonry

    (11 reviews)

    We have used Force Masonry for two parts of a larger project (finishing a two car garage into…read moreliving space). They just finished blocking up both garage doors with room for a door and window. The finished work was fantastic, and timely! Joe, Taylor, and Mike were professional, very kind, willing to answer questions (and be a part of the discussion for the larger project) and they always leave the place clean and in great shape when they are done. Masonry is an investment for sure, but we are glad for the great work of Force Masonry, and the value of the work is worth it. They are a great company, and we plan to use them again, when we have another masonry project.

    Do yourself a favor and choose another company. We got a quote in Aug. 2025 and it's Sept 2026 and…read morethe messy work they did is still not finished. We needed tile grout repaired. The grout work they did was terribly messy with no attention to detail, they matched the color horribly, suggested we seal the tile ourselves and then they had to pay A DIFFERENT contractor to fix their work. Communication was non existent. We always had to be the ones to call them to ask when they were coming, to come look at the work needing repairs, to beg for our money back or get it fixed. Their managers say, "we won't be happy unless we get a 5 star review. That's how good we are." If I could give them -5, I would. Oof! It still makes me angry when I think about Force Masonry.

    K-Mag Basement Solutions - waterproofing - Updated September 2026

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