I was stood up by my original provider advanced carpet care. If I hadn't called, he would not have…read morecalled me. I'm however to my good fortune one of my clients recommended HOERR carpet cleaning. I Explained my situation and she worked me in the very next day. My technician showed up promptly and was so helpful to me. Due to his shoulder injury, I couldn't move some of the larger things and he moved everything for me and he moved everything back that I couldn't do he went to work and did it in a very timely fashion. I couldn't ask for a better and shout out to Jesse my technician. He was so professional and helpful.

Colt was very friendly! He answered all my questions and was extremely knowledgeable! When Colt…read morefinished, the carpets looked like new! I will request him the next time.

Great service! Justin did a great job on our carpets and sectional. He is very professional and…read morecares about doing a good job. I will absolutely call Stanley Steemer again.

I am extremely pleased with Stanley Steemer! I made…read moreappointment last night for today. The two guys that came here nice, polite & efficient. I had 5 rooms, 1 hallway & stairs. Looks like new. They did an excellent job!

I had this business come to my residence for a overflowing of my drain in the basement an older…read moregentleman can out and fixed the issue quickly and didn't have any issues again for a year until last month I had two younger gentleman come out they worked quickly and explained their prices have gone up since the last time ,I paid them and they reminded me If I have any issue to call back and they would get someone out right away free of charge. My drain has overflowed 3 times since then I called and explained my situation and they can't send any one out until the following business day. This is very upsetting I work 95 hours every 2 weeks and have limited days off and don't want to spend them waiting for a problem I already paid for to be fixed again not sure if I will be choosing this business again. Very disappointed in the customer service I received as well.

We had sewer backing up into our basement. It took them 4 days to finally show up after telling us…read moremultiple times we had an appointment and would no show. The first guys that showed up an hour late couldn't fix it. The second guy canceled on us after he was 2.5 hours late. The 3rd guy who was also 4 hours late finally fixed the problem. Which took all of ten mins. Why a joke of a company and a waste of time. I would not recommend for anything.

The advantage with Roto Rooter is that they can start the job right away, no waiting. The…read moredisadvantage is that you will pay an astronomical price for that service compared to other providers with no guarantee they'll get it right. We had a sewer problem that Roto Rooter came out to "fix" and charged us $6,000. As it turns out, their fix did not fix it at all, because water continued to back up into our house afterward, which was a very stressful experience. Once they revealed the true issue, they gave a verbal estimate of $36,000 to complete the repair. I sought quotes from other providers, and ended up spending $10,000 for the same repair. I am so glad that I got other quotes first or I would have been overcharged by $26,000! I now feel it's very likely I was gouged for the first $6,000 job because the second contractor estimated about $1,500 for that work. They also left my yard looking like a wreck with rubble and rock left everywhere. If you can wait a couple weeks and go with someone else, your pocketbook will thank you.

This company is a joke. They use deceptive business practices, lie, employees steal and come to the…read morejob while they've been drinking, don't show up when promised, are unprofessional, and do very poor quality work. We had a sewer backed up that my roommate discovered on a Saturday night. She contacted Roto Rooter to come snake the drain. They came quickly and had a young man come to clear the line. Supervisor Justin showed up quickly to look at the basement. He told us that the kid was not able to clear the drain and that they had to bring in a jet to clear it and a camera to look at the sewer lines. Justin also told us how serious the damage was and said that a crew would need to come in and basically "gut" the basement. Trying to sell us on their services, he said that his crew would come with hazmat suits on and rip everything out and clean it, and then sanitize it with some "chemicals." Another "supervisor" Brent also came out to the house that night and told us that we had a "belly" in our sewer pipe outside, and needed to have it replaced. My roommate had to get financed for this repair and was approved for $7,500 - which just so happened to be the amount of the repair. As a side note - we have ring cameras at our front and back doors and can see everyone and everything that comes and goes into our house. We decided to go with Roto Rooter to clean out the basement and to fix the sewer pipe. They come out 2 days later, the following Monday, to start the job. The excavation in the front yard was a nightmare. Brent told me where the sewer line was in the yard and showed me where they would be digging. 14 feet down and there was no sewer line. I work for the city that I live in, so I contacted our buildings/zoning department and got 2 different sewer maps and gave those to the crew. Both of these maps showed where the sewer line was. Brent, and another supervisor, Jordan, then had the crew dig another trench over 12 feet deep, in the wrong spot. A different man brought them so tool with a sensor on it that they could use to try and find the line - the device he brought was dead, so we had to wait for someone else to bring another one. After using the tool, they decided to try digging in between the two holes they already dug and finally found the line. They were not able to finish the job that day because they needed trench boxes/shoring and said they had to wait for them to be shipped from Chicago. The entire time they were digging they talked about how the ground in my city collapses very easily because it is very sandy - they also talked about how deep sewer lines generally were. If you already knew both of these things, why would you not be prepared with the trench boxes already? We had to wait an extra day because we got snow and the trucking company would not deliver the trench boxes. The crew showed up that next day and was able to repair the line. They again, were unprepared, though. They knew that they would need rock/gravel to put under the new pipe and did not bring any. They had to leave for 2 hours to go get the rock. The young man digging told us that he would try to get our yard back to the way it was as much as possible. Our yard looks TERRIBLE. I understand they don't grade the yard or reseed it, but they could have filled the holes back so much more than they did. Our entire yard is just a dirt pit. They also left our porch slab not stabilized - they didn't fill the dirt back under it so part of it is just hanging. They tore out huge chunks of the street at the end of our driveway and at our curb and left huge chunks of dirt and a bunch of the rock in the street. They did not clean up after themselves at all. We had also asked for a particular type/brand of back water valve to be installed - we paid $500 for this valve, which is supposed to go in the ground where they repaired the sewer line. The purpose of the valve is to prevent the city sewer backing up into our house if there is ever an issue. They told us that they were installing it and then back filled the hole without doing it. They told us that they were installing it in the basement. A few days later they came and installed what they told us was the valve we asked for. Days later when we asked for the invoice showing the cost and the brand of valve, they said they weren't able to get the one we asked for because it wasn't the right sized pipe for what they installed outside. They also said that the city inspector told them it was against code to install it outside and that it had to go in the basement. I watched on my ring camera when he was at my house for the inspection. No conversation was had AT ALL about the valve. There is more but I am not given enough space.

I wanted the carpet in my one bedroom apartment cleaned since I hadn't had them done in the almost…read more6 years I have lived here. I was recommended this company by Merry Maids since I had litter everywhere and some cat stains throughout the apartment. The gentleman who showed up (didn't catch his name) was so super professional and amazing. He offered to lift or move furniture and answered all of my questions since this was the first time I had done this since moving out on my own. He took extra time to get the hard stains (spilled soda, sweet n sour sauce, cat stains, etc) and my carpet looks almost brand new. He explained in detail each step and worked well around me, my pets, and my furniture. Very professional and a great job done. He showed up between the two hour window that was given and was done before the window even closed. I would highly recommend this business to anyone.

Servicemaster is excellent. They came to my house and dried it out immediately following a pipe…read morefreeze and break in my attic on 1-30-19. It was necessary to remove walls to get everything dried out properly. Professional and courteous crew paid attention to every detail. The construction started a couple of weeks ago and is continuing. Their painter and drywall crew are beyond excellent and everything looks better than it did before this tragedy happened!!! I cannot begin to say enough good things about this company!!! Thank you so much for making my house a home again!!! They are so busy because they are so good!!! It's hard to believe there are those many good people in the world that truly care and take pride in the work they do!!!

I asked him to send out a plumber due to the damage to the pipes. He agreed, only two get…read moreclarification that his team actually was responsible due to what the plumber found And was strictly told to report back to him and not me, from what I have already told him happened. The plumber discovered that there was in fact, debris, loose installation, wood chips, nails, drywall, and particles of other materials that were torn out from the demolition of the mold remediation project. The plumber left telling me that the lines needed to be jetted and that he would talk to Caleb about the follow up during that time. I asked Caleb to send me the report after spending hours of flushing, the sewer line out with my water ,which height my water bill $200 more than average.. I also had to call some heating and cooling assistance to do a vent cleaning which cost me over $1,800 along with all of the miscellaneous personal property that was flooded in the basement cost over $2000 which included yard tools, lawnmower, dining room table and chairs two twin size metal beds, a line, leaf blower, electrical weed, whacker and other miscellaneous tools. Caleb never sent the information about the follow up or evidence from the plumber and did not go forward with completely clearing out the debris his team had carelessly forced down into my sewer pipes. Caleb is very deceptive and his team has absolutely bad customer service . Caleb did not want to follow through with resolving the issue. His company has created Thousands of dollars of damage-during that period of them doing that tear out. They also ran off with my ladder and I had to complain to get it back which was It was a thief. Caleb completely ghosted me after I called him back after my basement flooded again almost a year later after a heavy storm. I was requesting the report from the original plumbers inspection, which I discovered that Caleb and the plumber had discussed father jetting of the sewer pipes to get all of the debris out, but Caleb did not go forward with the work, not taking responsibility for what his workers did and cost me detrimental property damage a year later . Caleb is very untrustworthy and does not keep his word after his workers causing damage to your property. He rather you take him to court after trying to resolve the issue with him He ultimately did not resolve anything. He chose to ignore the damage they created for me . His company has forced me to endure Financial hardship and had not continue to be a professional to simply resolve the original issue his company created.

I had just bought my first home and found out that my attic was filled with mold, old wet…read moreinsulation and material from prior work that was done on the roof. I was dishearten but Healthy Holmes; specially Caleb, Payton and Harley went well and beyond to make this house safe. Not only did they remedy the mold, but they remove the old debris so I can later install insulation. I am truly grateful for the work they've done and is confident they will continue to do amazing work for others!

I have had Steam Green coming each spring for years, to clean the master bedroom and main part of…read moremy home. They move and carefully replace furniture, and always do an excellent job. This year I also had them do the ceramic tile in my kitchen, dining area, back hall and bathroom, and my tile is so clean it looks brand new. They scrubbed it with a cleaning solution and a brush before steaming it, and tho I keep it pretty clean, the results were really impressive. Very reasonably priced and well worth the cost.

I called Steam Green because I suspected my cat might have urinated on the carpet. The Steam Green…read moreteam showed me just how naughty my cat had been! I was shocked! The team came by a day or two later and fixed everything. I could not be more pleased. They are honest, efficient and friendly. Not at all like my sneaky cat! Maryanne Rastatter

I think the Central Illinois location is out of business. My town is listed on the website as being…read moreserviced, but 2 different reps on the phone told me it's not. The first one said they're out of California. The phone number is for Delavan, IL. Reviews on the websie are from 2021 and 2022. Bottom line, there is no service available in Central Illinois.

911 was fabulous. They were at my home within an hour of my phone call. They were very…read moreknowledgeable, professional and helpful. The best part was they stopped by after a few times to see home everything was drying out. I would highly recommend.

DO NOT HIRE!! He screwed over a small family business in 2020. Owed us $48k worth of work and made…read moreup stories about how his mom was dying of cancer (which is also an effed up thing to lie about). He hired us to work on a hospital, but when the hospital paid him the bill, he pocketed the money. The hospital told us they paid him. We took him to court, got legal shield involved, and the owner claimed he was broke. The judge didn't do anything and the legal bills got to be too much. Meanwhile, a nurse at the hospital we worked at found photos of this guy on lavish vacations and restaurants all over the world. This guy is a total crook.

A bunch of crooks runs this company. Ben just cheated an innocent family in 2022. It can be seen…read morepublicly with the Peoria County that the company has been sued for over $40K that Ben took in the name of construction work that he was supposed to complete in 2022. It has been brought to our attention that the case is still active. Ben took money ($38,100 per BBB website) but never did any work, he promised to refund but never did refund. The family filed lawsuit against this company and Ben, individually. The complaint is also available in the Better Business Bureau's website. Please stay away from this guy and this company.

The crew was great. Friendly, hard working and took time to explain the process and answer…read morequestions. The driveway looks great!

Avoid Thrasher at All Costs…read more Dishonest. Unprofessional. Exploitative. That's the best way I can sum up my experience with Thrasher. Not only did they fail to complete the work they quoted, but they made things worse. They tore up my driveway, left it looking like a disaster, and instead of admitting they couldn't do the job, they tried to strong-arm me for money. Even more concerning, their own employees admitted they don't get fully paid unless they collect the money--which explains the aggressive tactics. That's not just bad business, that's unethical. Don't be fooled by their polished marketing. Behind the glossy ads is a company that mistreats customers and their own employees, and leaves behind more problems than they solve. Do yourself a favor and look elsewhere.