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K9 Leadership

5.0 (1 review)

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Private dog training

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7 years ago

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Dogwise Training & Behaviour Center Inc

Dogwise Training & Behaviour Center Inc

(3 reviews)

Our puppy's first 'lesson' went well enough. We took her to Dogwise hoping to give her some…read morecontrolled exposure to other puppies and there were several in the class. We found the instructor to be a bit difficult but we put it down to a one-off personality clash and thought things would improve in later classes. Sadly none of the other puppies attended the next two classes so there was no buffer between us and the instructor. The personality challenges got increasingly worse so we decided we wouldn't return for the last 3 classes. I won't be recommending this course to anyone.

If I could give a -10, I would rate it that way. Heather the trainer was so rude with us. I have…read morenever met someone so rude before. During class with our puppy, she constantly gave us negative remarks instead of encouraging one. Instead of showing and explaining how to do certain things with the dogs, she gave very minimum hints, watched you try and then she went "No!!" in a mean way, "you are doing it wrong!" But she failed to actually show how to do anything. She is a complete confidence crusher, always make us feel that we are doing it wrong but failed to show properly with our dog. When she tried to show with our dog who got excited, she threw the leash back at us because she could not deal with our dog who is not trained. Why did I stick to all 6 classes? Because we needed training with our puppy. It turned out that now I fear going to any trainers. On the second class, she got very angry with us as we walked up in the space where she trains and said to me in a very angry tone: "if you walk with her (our puppy) like this I can't help you!" Uuuhh?! Isn't it why we take a training class, because we need help with training? She never showed how to walk the dog on the leash to that point. We have never had a dog before and she knew it. I was stunned by her anger and disgust at us, I almost turned around in tears. On all 6 classes, she was abrupt with us, presumptuous, disrespectful, dismissive and very unpleasant. She insulted me and my son on a few occasions and she belittled us. We were very uncomfortable but we could not have our money back and cancel any session because you can't have your money back after the second class, even part of the money. She favored one dog and his owners the entire 6 classes. AND get this, when that dog barked at our dog, which was at every class, she blamed our dog. Our puppy sat in the only small space allowed, without barking once. Well, Heather's assistant gave a bully stick to the dog who was aggressive towards our dog. Our dog remained calm, just look at her give a bully stick to the aggressive dog, got all excited expecting one too, but did not get a positive reinforcement with a bully stick for not reacting to the barking dog. So, she reinforced the aggressive dog, excusing herself with this "when a dog won't stop a behavior get the dog a distraction". Every dogs and owners witnessed her reinforcing the bad behavior and ignoring all the other dogs who sat quietly at their spot. The last two classes out of the 6, she gave her time to one dog (guess which one? Yup, the barking little one) and his two owners, leaving us to over train only 2 things for the entire hour, on our own, checking in very briefly. I could have watch a youtube for free and learn more. Yet, in her binder, she said not to over train, no more than 5 - 10 minutes of same training. At the end of the 6 classes, my puppy got a picture with a certificate, in a dark corner!!! The other dogs got lots of attention and a bright space for their picture. Now I am thinking she hated my puppy and us. A few days after the last class, I went back to to buy a harness that we were looking for for our dog and could not find anywhere else. Heather did not even say hi, or talk to me, she completely ignored me and had her assistant do the talking. She appeared, as usual, to despise me and my puppy. I discourage anyone thinking of training their dog with her. She is a bit cheaper than the other dog trainers, but I guess you get what you pay for. Avoid this trainer. I wish I had turned around and RUN.

K9 Leadership - pet_training - Updated July 2026

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