Our Vet recommended that we get our border collie groomed and I was reluctant because I have heard…read morehorror stories of groomers not doing good jobs with Border Collies. James was recommended by a person on west coast border collies and I booked an appointment. I am so happy that I did! Our boy looks amazing and James did a wonderful job! Will definitely be coming back! He got all of our dogs undercoat off and all the mats out without shaving him! Can't say enough about how happy we are.

Stanley Bark is a dog store on Alberni that provides daycare and grooming services…read more The service is good and the store is small yet stylish. All the dogs seem to be content. The prices are reasonable considering their location, but still a bit too rich for my blood. If I could let my dog stay at daycare all the time, I would. But for now, it will be once in a while. Full Day ($30.00) Package of 10 full days ($26.00 per day) Package of 20 full days ($23.00 per day) Bath & Blow Dry - Grooming varies with request

I have been there for years it was on broadway first then moved…read more Recently I went to get a nail trim for my dog. Owners have sold the business ( didn't know this). The prices have gone from $15. To $25 Not as friendly as the owner was Not going back

I don't know if this review will be posted but ,I hope so…read more Our puppy was groomed Feb. 20th 2024. I requested Carrie groom him. That wasn't the case, Remy was given to another groomer. He was 6mo old at the time and had been trimmed successfully, no problems by myself 3 X prior to this appointment, with scissors and electric clippers. I thought it was time for him have professional groom. He is the sweetist, trusting, a bit timid but 100% well adjusted puppy - he loves people and dogs alike. Something went very wrong- his ear was nicked in the center w the clippers and the outside of his nose to eyebrows were razored to the skin. The groomer apologized about the nick to his ear which was still bleeding when he was picked up; that took the immediate focus away from the eyes. His eyelashes were gone too, as well as his beard whiskers, which dogs use as sensors. The doggy was traumatized. He came home, curled into a ball and didn't eat a bite for 2 full days.He wasn't right for a week - it took a full 2 weeks for him to be back to his old self. Why am I writing this review now ? I have since taken him to to be groomed and he is terrified of the scissors - its taken patience and baby steps to get him to a point of letting anyone come near him for a grooming. It's been a huge and costly set back - he still cowers if anyone approaches from the from the front to give him a little pat. This may have been a one-off situation; I hope so for the sake of other pups. This experience needed to be shared. This shouldn't happen even once. We entrust our doggies to capable & loving professionals. What the heck happened!!! Marion Klein

To be honest I have never owned a breed that need to be groomed. I took any aussie doodle in and…read moreshe looked like a mop because it's so hard to find groomers. We were quite worried about the how our dog would be treated or how she would behave. Once I meet the owner and watched him with my dog my daughter and I were much more relaxed. Well we picked out lil beast and we're overwhelmed on how good she looked. I don't know what he's using for shampoo but my dogs coat is so soft we might change her name to butter. Thanks to Ferrell I dog looks great

On Wednesday, February 21st, my 5 months puppy had an eye injury and he had to go through eye…read moresurgery. The goal in dropping my puppy off at the daycare was training + help my dog with separation anxiety. My dog has only been to the daycare , 3 Wednesdays, February 07th, 14th and 21st. On Wednesday, February 21st, As per Ez dog's owner, Farrell Augustin, the dogs were drinking water when a fight started between the dogs and one of the dogs pushed my dog with his paw in my puppy's right eye. The dog's claw went inside the right eye of my dog. Since then, My puppy went through eye surgery, he has been taking medication daily + visiting vet every time. The day that the accident happened, Ez dog owner had 10 dogs in his daycare: 2 small size dogs including my puppy, and the rest were medium and big size. The owner didn't even know which dog had attacked my puppy because he said that he turned his back to take his cellphone to capture a picture of the dog's drinking water when everything had happened. I asked the owner if another staff member was with him when the accident had happened and the owner said that the person who works with him at that moment could not handle the situation and he/she has left the daycare to get some fresh air. I never saw this Ez dog's staff at the daycare except the owner. I am addressing the following questions to Ez dog's owner: - How could he accept 10 dogs at his daycare with only one person looking after all the dogs? - How could he train my puppy watching 10 dogs playing at the same time? - How could he do the grooming at the same time of the daycare? - Why don't he separate small breeds from medium and big breeds to guarantee the safety of the dogs?My dog is a 5-month-old Shih Tzu mixed poodle. - How could he have only 1 or 2 staff looking after all the 10 dogs? - Why don't you have a camera monitoring your place? - Where was this second person looking after the dogs that I have never seen? - Why don't he separate dogs by size while offering water? - Do you have insurance if an accident happens? If yes, what your insurance says about the accident with my dog? - When accepting a dog at the daycare, at least observe the dog's behaviour 3 times before giving the dog full access to the daycare. Only 1 day to evaluate a dog for being ready for the daycare is not enough. Imagine if this would happen on the first evaluation day of the daycare? Farrell, you need to create ideas / strategies to build a safe place for the dogs.I can be responsible for my dog, however, you are responsible for building a safe place for the dogs as everyone wants to drop off and pick up their dogs healthy and happy.

I have had Kaori groom my standard poodle for 13 years and was always grateful that she had a very…read morenice and long term relationship with Kaori. Kaori eventually transferred to BabyD's to groom...and my groom cost DOUBLED with that owner, "the lovely" David. Don't expect good service from him, his lack of Customer Service skills speaks to his priorities...clearly not there to care for dogs, just make money and be nasty when he can. During her last groom with Kaori, I was horrified to get her home and she the extensive damage to her paw in the photo - the black padding was shaved off on one part of her left back paw pad; a huge hunk of tissue was gouged out; and the swollen, painful burned areas around her paw that were puffy they were so inflamed...it was shocking. I texted Kaori the photo and said I understand accidents happen...she just ignored my text and the gruesome photo. But in speaking again with the vet and my breeder, they insisted that was unprofessional and that she should compensate me in some way for the vet bill and a free groom. So I wrote her again asked her to compensate me and expressed that I was not too happy she just ignored my text. She's groomed Annabelle for 13 years...you treat a good client like that? So then I get a call from "the lovely" David and he simply tells me never to come back to their salon...period, end of story. They took no responsibility, denied their responsibility, and had no remorse for all the pain and suffering they caused my dog. Sometimes it takes a long time to find out who you are really dealing with and unfortunately trusting your precious pets with people that don't really care. There is no excuse for bad grooming that inflicts this kind of damage on a dog nor this unkind and unprofessional behaviour when you call them on it. They didn't even care that Annabelle is at the end of her life soon and to change her grooming and relationships at this point is heartbreaking. She such a sweet girl and to see her try to lick her paw so incessantly for weeks is also heartbreaking. Conclusion: don't recommend this business if you don't want nasty surprises. Such a disappointment.

My Doberman Axl loves going to Baby D's for daycare, as well as grooming. Very happy with the…read moreservice!

We took our 13.5 year old Cairn Terrier, for a groom with Kinu yesterday. Found out about the spa…read morevia Yelp. THANK YOU YELP! The place is clean, tidy, small and very welcoming. Not one of those fast turnover outfits where there are cages for dogs and meet up pet areas (which Olive no longer enjoys). It was one on one attention. Olive happily entered and left equally happily, with a spring in her step. Kinu is a sweetheart. She has two elderly chihuahua-type dogs herself. Loved seeing the photos of them on the wall. She listened to our requests and took care studying the photo I showed of our ideal outcome. Hypoallergenic shampoo came as no surprise or issue. One hour and a half later we regained a puppy! We thoroughly recommend this dog spa. We'll all be happy to return when in town. A great relief because as our girl ages she becomes less keen on the whole beautifying procedure! I feel that Kinu will always be kind, gentle and take good care of her.

Kinu is the best! My dogs are high anxiety and very anxious…read moreabout their nails being done, and they enjoy coming here now. Kinu is very patient and calm regardless of their reactions, and they have learned to pick up on that. She is the only person I trust for their nails, and now grooming!

I was happy to find a groomer that takes cats. And the staff is very friendly, warm and…read moreprofessional. As my Picasso is a very shy cat, I loved that cats and dogs have different days. That hair cut was beautifully done. I will come back. Highly recommended.

I am always satisfied when I take my 2 pups there. Friendly staff. Good cut. Convenient parking.read more

I was originally a little irritated with this place. Because I had called and called and called and…read morecalled at 10 am to let them know I was on the way just stuck in traffic and wanted to know if I got there would she still be able to have her teeth cleaned. No one answered. The directory was super long and hearing out the options was so time consuming. And the option to speak to the store always rang once then long silence and then ends call automatically. I did manage to get there. And it was 10:30 am. Her appointment was 10-11 am. They agreed to clean her molars which were the ones with tons of sudden build up. But when my dog came out at 11 am the lady Cindy told me she was able to fully clean my dog's teeth because she was such a saint and put up no fuss. yes. She's an absolute princess when it's with strangers. She's stubborn as hell with mommy though. Anyways. For $250 it ain't bad. She went in with build up on her molars that looked like caramel coated popcorn. And came out with white teeth that looked like white strips was used her teeth were clean and white. My dog is 3.5 years old and this was her first dental visit. And she's a bit on the shy side with new people and they handled her so well she wasn't stressed at all when she came out in Cindy's arm. I highly recommend this place for your dog's dental needs. They also offer the full array of grooming services. and I would like to point out for all the reviews on Google that complained the shop did not do as asked for grooming style and technique.... They do what's best for YOUR DOG... AS BEST THAT THEY CAN FOLLOW THE DIRECTIONS OF THE OWNER. This shop puts your dog first. So perhaps be appreciative that they don't rip mats from your dog's coat just because you want it done without shaving. Or that you don't like the length of the coat. Even when you go to a hairdresser your hair cut can be a flop. People are human. Dogs are even more unpredictable. They can move or refuse to cooperate. They do their very best based on your dog's behaviour and its needs and your wishes. I witnessed about 7 customers in the time I waited for my dog's teeth cleaning. They clearly go over expectations and their own boundaries that puts pet's comfort and consideration first and foremost.

David gave our Maltese the best haircut she's ever had! This was our first time using dashing dogs…read moreas a groomer and we will definitely be returning and asking for David!

I took my, almost, one year old Bernedoodle puppy to Spa Dog for a grooming. My puppy had never had…read morea full groom before and I was extremely nervous. Sunny (the owner) had us come in for a free consultation where she and Kylie (our would be groomer) walked us through exactly what our options were. Even though we brush our pup every night, he had some severe mats that were very likely causing him discomfort and we were advised that the best action would be shave him completely. I was so nervous and sad, but I booked the groom. From the day of the consult to the day of the groom two weeks later I must have called or emailed a hundred times (only slightly higher than reality), but Sunny never grew impatient of me or my nervousness, in fact she was calm and patient with me throughout. On the day of the groom, I was very nervous and Sunny called me and said they would do another consult and confirm how short they needed to go and if I wasn't comfortable with it, they would waive the cancellation fee for me. Sunny also mentioned that Kylie had hurt her back and someone else would be performing our groom. When we dropped off our pup, Kylie was there. She was feeling better and she remembered that we were coming in that day and she also remembered how nervous I was, so she didn't want me to have to worry about someone new doing our groom - talk about above and beyond! Well Kylie did an amazing job, she blended our pup's groom so it looks even and so sharp. She has set us up with a plan to regrow his hair and maintain things. Spa Dog is clean, calm and serene, but the absolute most important aspect of things was how much my pup loved it there. He wasn't nervous at all, in fact he didn't want to leave when we picked him up. It is obvious that the team at Spa Dog love dogs and they truly treat each one like family. I felt so good about leaving my pup with them, because it really seems like they truly love him. Which is the best reason of all to recommend them!

My poor puppy Benji who I asked not to be shaved got destroyed at spa dog today. These are pictures…read moretaken days apart. One looks like a cute happy puppy in need of a cut, the other looks like a sick old dog. They even refunded me my money knowing they had messed up. Unfortunately money won't fix Benjis hair. Be warned spa dog will take you cute teddy bear puppy and do a quick shear of the clippers and hand you back a sad naked little do Update: Months later Benjis hair has grown back but has been destroyed. He had perfect markings with a white stripe down his face and body. This was destroyed by the shave which is why I specifically requested him not to be shaved. I'm still so upset months later and feel terrible that I ever stepped foot in here.