I need to start this by letting you all know that I have been Rita's client for 3+ years on and…read moreoff. I have given her good word of mouth, referred friends and my own family. I trusted her for the longest time, until I realized that I had to start standing up for things that wasn't right and she didn't know how to be a professional business owner. A few months back, September 202,  I was getting laser treatment done and the tech hit my tattoo with the machine. I know that she did not mean to hit my tattoo, but it left my skin with damages for weeks. My tattoo was ruined. Parts were missing and it was faded alot from the bold. I tried finding a resolution with rita on hopefully getting that session for free or something since it meant I had to go pay to redo it and she refused to offer me the session for free. I said okay, what can we do then because I was extremely upset. They offered to get it done by some random person they know who does tattoos (which i am not comfortable with, I need/would rather have my artist to fix it since it was his work) and you cannot just trust anyone to do your tattoos. I was still continuing to do laser sessions with her after the incident and noticed that she forgot to cover my armpits one session. I told her that she forgot to (and why would I lie right? I have been her loyal client for years, I can obviously remember if she did it or not) and she is so prideful to understand that it is normal to miss spots. I nearly had to beg her to refund me for the area $10 only, which I don't understand how its only $10 but okay. That already had me upset. Fast forward now to January 2022, I texted her at January 12 at 3:26 pm wanting to update her and REMIND her that she offered to cover the damages of my tattoo by REIMBURSING ME. I let her know that I was going to fix the tattoo and she agreed to "touching up the areas that are damaged". What she failed to understand is that the entire tattoo was damaged because the ink became very light and other parts were gone. Does it make sense for me to fix my tattoo only halfway? Have some spots completely darker than the other? NO. Even my tattoo artist, who is a PROFESSIONAL, told me that it was a must that I get the entire tattoo touched up. Once I finished getting my tattoo fixed, I sent her the receipt (which she asked for) and I sent her pictures of my before and afters to see what it looked like vs what it was supposed to look like. It was a $100. To me, if I was a business owner and I had loyal clients, I would do anything to make the situation correct, especially if it was a wrong on my end, but no, Rita is very prideful and money hungry. Now, fast forward to me texting her, she was completely trying to avoid me every other day that I was texting her. I was being VERY patient with her, more than the average person would be. I touched it up January 13, and now, here I am on January 24th having to write this. This issue should've been resolved the first day or two, not almost 2 weeks later. I am writing this review because I really want you all to understand that it is important how a business treats you BEFORE AND AFTER things get rough. I support small businesses and have been supporting the same ones for 10+ years! I am done being silenced and if this is where you choose to take your business, be my guest. I loved it here, but after seeing how little my business/respect meant to her, this is nothing to me. You have to treat your clients fairly, especially when they are your loyal good clients who have brought much business to you. I will move forward some where else where they actually value you when there is an issue needing to be fixed. Below I have a video recording of our conversation of when I told her that I will be touching up the tattoo. You can see where she starts ignoring me and you can see the dates and times. She was too busy posting her promotions on her instagram with no thought or care for her existing client.

Rita and her team provided me with the best beauty services in town. I got excellent results on the…read moreservices I requested with the least amount of sessions needed - in short she exceeded my expectations! Her office is clean with all the right COVID precautions in place. I highly recommend her office and I love her professional and friendly staff!

I had an amazing experience at Rose Laser and Skin Care! After just one session, I could already…read moresee noticeable results. The clinic is very clean, and the staff is incredibly friendly, professional, and welcoming. They made me feel comfortable throughout the entire visit. I'm excited to continue my treatments and highly recommend this place to anyone looking for quality laser and skin care services!

I did not have a good experience at Rose Laser and Skin Care. I came for an underarm wax and…read morefacial, and was left with painful rashes lasting several days. My esthetician was Donna, and she used a strip wax for my underarms. Most estheticians don't do this, as underarms are sensitive and a hard wax is much better. The technique was not good. She applied a very thin layer of wax, and there was a lot of leftover hair as well (see my photos). This resulted in her having to go over the same areas again, resulting in the irritation. I thought the facial was just mid - there could have been better attention to detail. Slower strokes, more relaxing and intentional, would have made it a better facial. After my services, I brought everything to attention of another employee, Wafa. First she said "My boss would be happy to refund you". And then it changed to "My boss did not approve the refund". I was offered the chance to come back in so they could re-do it, but I declined. I was told the owner, Rose, would be reaching out to me, and she never did. As a first-time customer, if you don't provide a good first experience initially, I am not going to return. Beyond this, everyone was at least friendly. It's too bad it wasn't a good fit. I would have been a regular.

Rani's eyebrow/threading service is affordable and efficient. I have been going to her for 2 years…read moreand the quality is great. However, she has moved from PurEnvie to Eco Nails (same plaza). So you'd have to call Eco Nails located at 50 W Square Lake Rd, Troy, MI 48098, to make an appointment with her.

First time getting my eyebrows threaded, I have been getting them waxed my whole life, and let me…read moretell you I was shocked. It was painless compared to waxing. Rani did an amazing job and my eyebrows have never looked better. Overall, the whole salon was clean and sanitized, and they checked your temperature as soon as you walked in the door. The other staff was great and welcoming. Will be coming back!

There is a public health crisis in the world called narcissistic abuse and the effects on…read morechildren's brains is full paralysis later in life. As a trauma survivor I can tell you this business does NOT support trauma survivors when self care is exactly what survivors need and with 25 years of experience by this Doctor you would think there would be multiple articles on how he tries to save lives through his expertise, he doesn't. The spa was great 20 years ago but it is a disaster today. There are multiple reviews about Raquel but when you make and appt with her and wait 3 months she doesn't show up. Then the receptionist thinks it's okay, it's not. I asked about a surgery and the receptionist said it would be no problem for Dr Schenden. That same week I call for an appt and a lady said he doesn't do this procedure any more? Did he forget? NO he is now just money hungry, SAD, just SAD. Then she recommends another clinic without a name of a doctor, very unprofessional. Folks, don't buy the old reputation, this is now a bunch of money hungry narcissist who do NOT care about humans!!

The receptionist is dumb as hell. She really did waste my time. I told her I was going to be late…read moreand she said it was fine so I went ahead and drove all the way down to this spa just for them to tell me that they cannot take me cus I'm late. If she were to tell me they weren't going to take me then I would of rescheduled. Hire a new receptionist! She is unprofessional

Went here for lip filler and Botox specials almost 2 years ago. I never left a review at the time,…read morebut now that I'm going to get filler and have to have everything dissolved and redone since it was so poorly placed and overfilled- Im more than a little annoyed and deciding to do so. The injector I went to ended up totally botching and unevenly placing my lip filler here. I reminded her multiple times at the consult that I didn't want the keyhole look because I saw she did that with some clients- she still gave me a keyhole (lol). Also, the top lip was bigger than the bottom and wayyy too much filler was placed on one side, so it was bigger than the other side and lumpy. She said this is how her clients "naturally swell" because of the technique she uses, and to give it a few weeks. After a few weeks, you can see in the picture that the upper left side on my lip was obviously still bigger than the right side. I went back to have it fixed and she ended up having to put more filler in the other side of my lip to even it out (yes I paid for another syringe to do this). When I mentioned how the top lip was still bigger than the bottom lip, she said that we would wait to put more in the bottom lip because she thought the top lip would even out to be proportionate as the swelling subsided (I still had half a syringe left). After a couple more weeks, I called to confirm that I wanted to come in and use the last half of my syringe that I had remaining to fill out the bottom lip to make it even since it was in fact NOT proportionate. The front desk told me that I had no remaining filler left. I reached out to the injector directly about this since she said I could come back, and she ignored me (lol). I don't mind that she messed up, we're all human and that's going to happen. I just didn't care for how instead of owning up to it, she kept gaslighting me saying it wasn't messed up and that it "looked good" and then acted like I was an inconvenience for coming in to get it fixed. Never once did I act rude or upset, and I tipped every time I went for injections and to get it fixed. (This is the first medspa that has also ever asked me to tip for Injectables). Overall, vibes were not good here and I would avoid if you're expecting professional & reliable treatment

Had the best experience ever getting my brows laminated by Lana!! She was so AMAZING I still cannot…read morebelieve how she transformed my eyebrows and brought them to life. Every part of my experience from beginning to end was exceptional and I will definitely be back. THANK YOU LANA!!

Horrible eye lash extensions that are pricey and don't last. Unprofessional spa. Lena serviced my…read morelashes and they didn't last me 1 week. For the money she charges I suggest you run another way. There are cheaper and better quality lash services other than this place. Don't recommend.

I had Micro needling with PRP by Ashley with amazing results. So many comments on well my skin…read morelooks. I highly recommend services at I am Spa!

Rosanna and her staff go above and beyond! The space is so beautiful and brand new. Her service is…read moretop notch, and she is so kind and accommodating. She uses the best equipment and is very smart and thorough. Laser hair removal is pain free with her and you see results in one session. I also got the c02 facial recently and it was a great experience. Highly recommend!!

I cannot say enough about Rosanna and her laser machine. I will tell you THE BEST!! Very friendly…read moreand clean and most of all painless. I highly recommend New Image Laser Center

Katie is great! Very professional, tells you how things are versus what you want to hear, and the…read moreservice is affective and thorough. Making an appointment is very easy, they have tons of openings and sometimes you can even be seen within the week. Katie is very nice and informative of what is happening. She really listens to your concerns and will provide the best treatment possible. Sometimes they may not work on the first visit but she is always willing to keep trying to provide a solution. While others passed on an issue I was having on my face, she had a hunch something was wrong, cut it off, and sent it to the lab for analysis. It ended up being skin cancer! I will definitely recommend Katie!

I don't usually leave reviews, but this experience was incredibly disappointing…read more J recommended a filler treatment and assured me it would noticeably soften my nasolabial folds and last up to two years. I trusted that--but saw little improvement. At my follow-up, she walked that back and said the results were only about 10% better. Dr. Ann then said they never should have promised two-year results and offered to "fix" it at half price using filler that was about to expire. That felt unfair given the original promises. When I asked that it be corrected at no cost, I was shrugged off and told to go write a bad review. I left feeling dismissed and upset.

I attended an open house and I'm so glad I did! I had a facial consultation, and got to sit in the…read moresalt room a bit, then tried their red light therapy. All the staff were lovely to meet. I will be back

Husband and I just celebrated our anniversary here and it was fabulous! The spa is beautiful and…read morethe staff were incredibly nice. Everyone went out of their way to make it a wonderful experience for us. Cheyenne did a fabulous job with our facials and Dawn was an excellent massage therapist, tailoring our massages to meet our needs. I would highly recommend Rêve Med Spa!!

From the beginning at my consult, I felt welcomed by Jennett and Amanda. After my consult, I knew I…read morewanted to choose this facility to do my injections. I then set my appointment to be a few months after the consult just before my vacation. They welcomed me back in with the same smiles. Jennett sculpted me right up. My cheeks look fantastic, my nasal folds softened, my chin shadows, gone. This is just after two weeks. While it's hard to tell directly after treatment if the results will be on point, I can tell mine are and will be so after maybe just another small touch up, but that would be chasing perfection. I was able to score their fantastic 20% off deal as well. All in all, I will be back. And a shout out to a Tina for processing me a refund on an accidental overcharge. Thanks again! -Christina P.

Such a great experience! Jeanette was absolutely awesome and would highly recommend the SPA MD for…read moreany services they offer.