Came in to the ER for chest pains (from covid) and a rash that was swelling my face. The doctor (Dr. Donkor) passed it off as a reaction to medication I was on for pneumonia, and basically disregarded my chest pains. He then said he'll be back in 10 minutes with my discharge paperwork. It's now been over an hour and I've been informed that the doctor never notified anyone I was already seen or that I was just waiting on paperwork. And, it took me a few minutes to get the attention of the nurses at the front desk because they were too busy giggling with another doctor. The only helpful person I had during my 2.5 hour emergency visit was Nurse Isla (not sure if I'm spelling her name correctly, but she was very sweet and is the reason I wasn't stuck there for another hour, so thank you to her and her only). read more

My husband went in to the ER with pain, nausea and weakness. It was his gallbladder. Took them over 12 hours to get him in a room and three more days to finally do something for him. He laid in pain with no food and never saw a dr. Only nurses radiologists and PAs. Sitting home because of Covid, no one would call me back or keep me informed. It was a depressing time and now he's back there. They still haven't controlled the infection after three weeks. I wonder if all Kaiser hospitals are this way. read more

I had my ACL reconstructed with Dr. Maletis back in 2007 and I've never had issues with it since. He did fantastic work and great bedside manner. His physician's assistant was great as well and is apparently an orthopedic surgeon for Kaiser. Now the rest of the hospital on the other hand, holy moley. I switched to a PPO and never regretted it. I HATE this hospital. Just a bunch of cattle pushers. Maletis is their only saving grace for the hospital for me. I didn't like any of my other doctors. read more

Went back the next day, the emergency Room doctor Emel, was wonderful. He was patient, making sure to listen to what ailments were happening, there was no rush, he calmly listened to all our questions and concerns. When we talked about a pain, he expanded and asked questions to better understand what we were saying. He's a great example of what a doctor should be. Also, thanks to our nurses who helped keep the room cheerful and made us all feel at ease. Humor goes a long way. Not a sarcastic voice. Our nurse, Dan, he even brought pillows to make my dad feel comfortable, never ever did we feel like a burden or rushed. Thank you so much. You help turn a gloomy situation into something less frightening. Keep up the amazing work. Thank you for listening, helping us understand our options and walking through what the procedures would be. read more

Labor and delivery was great. If you have to stay over night or nights, really bad. PM Baby's nurse came in to assess baby, which is at the beginning of their shift, and said I won't be back until 4am. Like don't bother, you are on your own. And other nurse would come in undo swaddled and left the room and closed the door, I was screaming, of course no one heard and call light was not answering, cause baby's hand cover the blanket over the face. Was not a good experience at all those nights. read more

THEY KILLED MY FRIEND. my friend John went in for a routine prostate removal operation. He was supposed to leave the next day. 10 days later, it was discovered that during the operation they had nicked his bladder and he had been bleeding internally. He had to be rushed by ambulance back to the hospital. He then developed sepsis and had 4 drains in him. The hospital tried to send him home before he recovered. Then, a catheter was removed by mistake, causing urine to circulate in his system. All of this trauma led to blood clots forming in his system. He had a stroke and passed away. He was 70yrs old. Medical Malpractice for sure. read more

CLEAN: Grade A. This place is kep very clean - even though there must be germs everywhere like all medical places. CAFETERIA: Cleanliness: Grade B. Food: Grade: C. The Food is Average. RECEPTIONISTS: Grade B. Very polite and helpful. DOCTORS: Grade B. I have found them to be almost always polite, caring, listen to your problems and give a good analysis. read more

I guess being an employee of this place doesn't get you seen faster.... Either that or you pissed the wrong people off. Anyway, this place is always good to me and my family. Have never waited in urgent care more than 20 minutes. Gone to emergency twice and same have never waited long to be seen. Some of the staff is good, the rest is great. read more

Kaiser Permanente - Medical Centers Near Me - Baldwin Park, California

LABOR AND DELIVERY... Where do I begin??! Should I start with the rude triage nurses? Or That there is never a dr. On the floor, only Mid.Wives?? Ok, so you're not feeling well right, you're 36 plus weeks, having cramping/contractions whatever. You decide to call the nurse as they tell you to do so.. you explain your situation "ohh ok, well drink lots of water, take some Tylenol, and lay down. If you're dilated under 4 we're just going to stop the delivery anyways, try and wait another week if you still have the symptoms than come in and we'll start the process" ?? Wtf lol ok? I called my drs office upset they told me I need to go to to L&D no questions asked you're in labor... You get there, and bam they're hooking you up, and here comes a."mid.wife" there to play dr, asking you stupid questions. "Well do you want a csect or vag. Delivery?!" Um.. gee.. seeing as ive had nothing but cescts and I'm already scheduled to have one, had you read my chat before checking me, I'd hope she was just kidding?? Uh. I think ill go the plan that my DR nd I already agreed on-_- This place is so frustrating.. the minute you get there, you automatically feel like you're bothering them.. I REGRET jumping through hoops with my employer and insurances to deliver at this location or hospital/franchise whatever.. Had I known I was going to be dealing with people that just don't care, and house wifes, yes I said it, HOUSE.WIVES that are playing dr, id just have chosen to deliver at a community hospital. SMH my dr didn't even do the procedure, I could've gone to another kaiser to deliver.. oh well.. read more

I'm sitting in blood draw. At least 20 people standing outside lab waiting for blood draw. Only 2 stations open. There are 20 people ahead of me. I've been here an hour. Poor customer service! Staff properly!!! read more

My mom had cancer & had to do her chemo sessions at this location before she had to undergo surgery and I just wanted to say that even though she was unlucky to have cancer - she was lucky enough to have met two amazing nurses at this Kaisers infusion center ! They were both honestly AMAZING, one of them actually had cancer himself and shared his story with us right from the beginning which brought some comfort to my mom & I and I can't thank him enough for that. Him & his brother both work at the infusion center and both went ABOVE & BEYOND for not only my mom but every patient they had for that day. I do hope they see this review one day and just know that they truly make a difference in people's lives & I hope they never stop doing what their doing! They were amazing and I pray that anyone going through the fight with cancer are lucky enough to meet them! They will honestly change your perspective on life and the battle (cancer) you're going through! Thank you guys! Also, forgot to mention, one of them even gave my mom a free wig that a previous cancer patient had left behind for anyone to take, he was so kind and offered it to my mom when we first arrived and met him at the infusion center, he was so thoughtful, Kaiser please never let these guys go! read more

I have been trying to get my sons prescription filled since Monday. I called and they said they would send the request to the Dr. I call back Wednesday because I didn't receive any updates on the medication via text or phone call. Spoke with someone who said the order was sent to another Dr. followed by I'll call you in a bit. Today is Thursday my son is officially out of medication and I call in to follow up yet again and after someone actually coming on the line they just put me on hold. No greeting or anything of the sort. After a 12 minute wait someone came on the line and is attempting to help. No MD has authorized the refill since Monday. How is that acceptable? 48 hours as it indicates on the bottle should be enough. I don't understand what the person did Wednesday? How does the kp system work that it allows requests submitted to sit in the system for more than 48 hours? Just concluded my conversation with the person who attempted to help me all said and done I have to call again later tonight to see if they can get a dr to authorize it. Don't worry y'all I don't have anything else to do but chase after a medication refil read more

Need an update on my review. I came to this stupid hospital again to pick up my prescriptions at 7:00 am, and she told me that the medications were being unloaded! And asked me comeback in a few hours! Wtf! What's the point of being a 24 hour pharmacy! I hate Kaiser so much! Always wait wait wait wait! Some staffs are really nice, some don't care about you at all, I guess that's normal, but I thought Kaiser is known for not letting patients wait for too long if you get here on time with an appointment. Too bad my company only let u choose your health insurance once a year, so we r stuck with Kaiser this year, will switch insurance next year for sure. read more

A zero star for the pharmacy assistant. Her name is Stephanie. She is very rude to customer. And she is very unprofessional. she throw the medication to me, and she didn't find the pharmacist to give me the instruction. If i took the medication incorrectly or in a wrong dose, it will be very dangerous and life threatening!! I ask her to find the pharmacist, she throw my medication to the other counter, and she said "you, come here." I am a patient, and I am also a customer. She treated me with bad attitude. Is that how she treated her customer? Stephanie puts the patient in an unsafe situation, this is really unacceptable!!! Date & Time: 3/7/2019 9:20PM Transaction: 2329 Store: 01230 Cashier: Y290783 Sales: Y290783 read more

Wait time is too ridiculous. Yes, I am very well aware that there are many others who are sick and need to be seen by doctors, however, having to wait 2-3 hours for results of an x ray scan after already waiting 3 hours beforehand is ridiculous. We've been sent to the ER room to get the results because Urgent Care was closing. I asked the lady at the desk if we could just view the results online or maybe even call in instead of waiting, she said "I don't know, but if you check in again and wait, it will be about 2-3 hours." Hmmmmm stay until 1am for a quick talk about an x ray scan? No thank you. Rude customer service as well. I understand everyone is tired and exhausted, but please respect that so are we and we just want to get results and go. read more

Terrible parking especially if you're handicap and too hard to navigate too many large buildings

It is not necessary that is why it is the worst hospital in Balwin park I made a claim for the treatment that the doctor had with my mother in telling her that you are going to die as well as I am telling you without any mercy, videos where she confirms how that stupid treated her unprofessional, the next day he did not call me for my mother's health report we had to call at night and so much his hatred of that doctor that the next day they called my father manipulating him that if his wife does not enter ICU they will to give morphine so that he does not feel death before God everything I say is true and my mother died in ICU even in ICU the care and treatment was the worst they do not have what it takes to save lives and everything is a criminal mafia the only thing that they want is to get money from the insurance with the worst treatment I am going to take this to court because I have everything recorded from my own mother the worst treatment they gave her, please, if you are reading this, do not take your relative to this place this is the hospital of the death, m Go to all the reviews and you will realize do not do it for your family do not do it read more

This review is for the nasty asian boy with glasses that coudnt explain to me how to take my medicine tonight ; you literally took 5 precious minutes of time to tell me nothing, why ask when i have my next appointment visit to just tell me read the instructions you doctor gave you? Where you trying to be nosy or what? Because going to ny next appointment didnt have nothing to do with my medication. I specifically wanted you to read me the directions out lot an explain to me the process on how to medicate. Im not sure if you skipped your common sense class before you got your pharmacist lisence but now im questioning your education an kaisers medical integrity that they hold for their paying customers. I would expect this attitude from a county hospital pharmacy but kaiser really? Now i wanna switch my insure because of this pharmacist knowledge. If you dont like your career sweetie find something else, this career might not be a good fit for you since it involves peoples life. You should be ashamed of yourself! Next time i come back i will definitely bring this issue up to your manager in charge! read more

I have had horrible experiences at every kaiser location I've visited, and this of course was no exception. The receptionist at urgent care gave us terrible directions to where I was supposed to go next. We ended up in two different buildings asking different employees for directions. None of them seemed to know anything about their workplace. When we finally arrived at the correct location, there were no signs or anything indicating we were in the right location. Luckily there was another patient waiting who told us we were in the right place. When everyone sitting in the waiting area brought it up to the nurse that there were no signs indicating that this was section 4, he said 'well somehow you all found it.' How these people still have jobs, I have no idea. read more

Basically the one-stop medical shop. Parking is rough, but compared to Pasadena that has limited hours and services, this is a good option. The hospital is fairly new and pretty nice, too. So I had my son here, and I can't say it turned out the way I wanted. First, I didn't have the mobility I wanted because of monitoring that probably wasn't necessary. Most of the nurses were nice. The one who did my IV didn't do it well, and I rarely have issues with puncturing my veins. During my labor, iT took a while before we'd get checked on even when we were told when they'd be coming. Supposedly I chose a popular time to be there. The doctor was friendly enough, but I did not like the midwife who seemed very uncaring. The postpartum nurses were nice, though pushy when it came to breastfeeding. They make you sign a paper warning you of the downsides of formula before they would give you any, and we genuinely needed a little at the time. As for the food (this IS yelp after all), it was actually pretty good. I've been to Kaiser Sunset, and Baldwin Park's is just a bit heartier and tastier. I mean, it's just hospital food, but when you've gone two days without eating, it's all good. :) read more

came here 2nd time to urgent care hoping for a better turnout than my last visit. after almost 3 hrs wait, saw a nurse prac, took one look at me, and gave me something completely useless for my condition. i had better luck buying my own meds at a local walmart, much cheaper and faster, and better results. I guess not just the MDs, the NPs are also incompetent. avoid this urgent care at all cost. this will be my last visit to this UC. what a joke read more

My rating is for the air treatment and conditioning in the emergency/ urgent care section of the hospital during the last weeks of the COVID 19 quarantine. I liked that I didn't bring home any shaping from the staff or patients that were in the waiting room. It's really difficult to isolate the fluids in the air to make the strongest stain most visible and sometimes people/ companies cheat and reintroduce the same prescription, but this was not the case that day. Nothing from the waiting room, the examination room restroom, or the staff speaking directly towards in my face or the space we shared. Thank you for not making it look like we just had sexo because we spoke to each other. It helps when you screen people before allowing them to enter the waiting room area. I didn't feel like or know of anyone sitting in the waiting room was hanging out to transfer a stain. Luckily the COVID 19 performances involving knowing or uninformed individuals that were rampant around town were not present when I visited. read more

Update. This hospital was more than eager to send a 97 year old World War ll vet to a rehab facility, alleging that there was nothing else they could do for him, they kept saying his vitals were good, and that he walked. This national treasure could not walk or get out of bed without assistance and maybe endured 4 steps with total assistance ( the day before they released him) The rehab facility was stumped as to why they would send him there (for a second time under these same conditions) Less than 24 hours he was in an ambulance for approximately the 4th time within a day after Kaiser released him. Total disregard and lack of respect for this human being. Dr Gamboa, states that he would treat his father this way??? Now we are told he is gravely I'll and may not survive. I understand he is up in age, what I can't understand is how they did all they could to get him out of their hands, in such poor condition. Careful with your elderly family at this facility. Heartbroken with how they treated our husband, father, grandfather and great grandfather. He did not deserve to be treated with this indignity! read more

Francisco the nurse in urgent care is very amicable and caring. Everyone here was really nice. So happy there is a Starbucks and pond to enjoy while waiting for our turn. Wait time was a little long. . read more

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The emergency department needs to get organized and attend to their patients in a timely manner. Patients waiting in a room for over 3-4 hours to be seen by a physician while in major pain is unacceptable. My husband was here today for an excruciating pain on his left side & had to wait for 2 hours just to be called into an ER room. I was here on December 4, 2021 for a blood transfusion for severe anemia & they had me waiting for over 5 hours to be admitted. I was weak, dehydrated hungry and was seriously afraid to stay at this hospital alone & unattended! I chose to go home being as sick as I was. Get it together KP Baldwin Park there's so many babies, children, teenagers, adults & seniors depending on your expertise & medical attention. Not sure why it's hard to attend to the patient & diagnose & get them the ultrasound, X-rays, infusions or whatever it is that they need & move on to the best patient. Nobody wants to be here for half a day or night! We want your prompt medical attention so we can know what's wrong with us, get our prescriptions/meds & go home! KAISER is huge & definitely needs structure and better time management! If we're here that means it's an emergency for all of us! Let's work on getting us patients in and out without the ridiculous long wait! read more

I am a nurse and am very happy with the care that I recieve at Kaiser, Baldwin Park. They are professional, they care and they are proactive with treatment. The is an uncommon practice, these days. I also love the piano!! Kathy read more

I fractured my foot and needed surgery. The emergency department A+.... The Podiatry Department A+.... Everyone there was awesome and professional.... The guys that xrayed me and casted my foot A+. Parking is a mess but when isn't it at a large hospital. Once you know the hospital and where things are... It's a good place to get help. read more

I went in to urgent care yesterday with some scary symptoms, which I was concerned were heart related. They were able to squeeze me in and get me checked out very quickly, despite the three hour wait. I was really nervous and emotional during my initial vitals and questioning, and the nurses went above and beyond. They were comforting and assured me I was in good hands. Sometimes the wait is long, and that's the way it goes. But the staff really went out of their way to be accommodating. read more

Expected to wait the typical 4 hours at the ER today but got checked in right away for vitals. My 6year old had a fever of 103 and dizzy so it wasn't a head wound or anything. Didn't get too excited because they can still just make us wait in the exam room but the doc, not a nurse, came in and was in/out in 15 min. Super thorough with all possibilities even if it was far fetched. Answered my questions respectably even though he was probably trying not to be underwhelmed. As it turned out, she only has the flu and I'm sure he's seen a lot worse this week alone being an ER doc. Grateful nonetheless for the extraordinary care. read more

This is the second time we come for birth of our baby. First time was overall a good experience, from staff to questions. This time around, was excellent! Super courteous staff, they're concern was the best part. Nurses were very informational and very caring. Wouldn't go anywhere else. read more

So i have covid. I was referred here for intervenious treatment because of my age and diabetes. They do this in a tent outside which was a little unsettling but understanding. A/c went out a couple of times, hot as hell, and the place made me nervouse because it really isnt as clean as an indoor, more controlled enviornment. But I tell you what, I met an Angel there...he name is Angelica . She was the kindest woman i ever met, I listened to her consol an older woman assuring her that she was going to get better and not die over this. She talked to me like I was a relative , she cared. It was at that point that I realize how incredible these women are, all of them were particularily nice, calm, soothing but Angelica was simply outstanding. They dont get paid enough. The women in this field are something else , god bless them for helping us physically AND mentally. Thank you!! read more

"I was very pleased with my experience at Doctors Care. I can be a hard critic of emergency care places and the people employed by them. Combine that attitude with an innate crankiness when I'm not feeling at all well and the result can be much less than pleasant. This time (My first time at Doctors Care) was a world away from previous experiences elsewhere. It was good to be treated with professionalism and care. When I say the doctor and all the other employees made me feel that I was in safe hands and even made me smile when I left, then you can believe they are the best. I am truly grateful and won't get that awful feeling of dread the next time I get sick and am unable to see my own physician. I appreciated their follow-up and willingness to answer questions also. A big thank you to all of them." read more

Dr. Morehart is the best, she checked me out and knew right away what I needed thanks doc . Vanessa the nurse that was looking out for me really really cares for her patients. I showed up at the urgent care this morning having asthma breathing problems. Got some treatment and medicine and all is well now. read more

(Review for Hospital Stay) Summary: Friendly, professional, and plenty of amenities. The Doctors and Nurses were really professional. They had well executed skills and excellent beside manners. The facility is state of the art. Great cafeteria food with Seattle's Best COFFEE! I watched at least 4 of the most recent movies on the TV. Two drawbacks for visitors: 1. If you are under 18, no visit for you. 2. It's easy to get lost, I had to guide everyone up to the room. read more

Came to emergency room. Doctor and some of the nurses are just jerks. Only nice one was a female nurse who took our vitals. They don't get what it means by "Patient care" and doesn't give a Sh*t that your are in extreme pain. A female doctor, who is pregnant acted like she was above us. I guess she became doctor not to help people but to make money. A male nurse who wheeled us into CT scan was an A**ho*le. I can say he really hate his job by looking and interact with him. So u fortunate I have to pay lots of money to get Kaiser insurance and get this types of treatment. They don't have passion for what they do. Shame on them. read more

Warehouse healthcare for patients who can't or choose not to advocate for themselves. The lab and apt desk in oncology at the Baldwin Park cite treat seniors like crap and lack empathy. Down right rude and dismissive. Horrible. read more

When my husband let me know that we were insured under Kaiser, I was more than a little skeptical, given my childhood experience of waiting at least 1-2 hours for any doctor's visit and seeing the doctor for less than 5-10 minutes. How the times have changed. I started going here after starting my pregnancy and am happy to say that I never waited more then 20 minutes for an appointment or the doctor and the staff were generally very helpful. Extra bonus to were the medical correspondence staff - they were awesome when I needed to have records sent over to another doctor. Very courteous and helpful. read more

Today while my father in law was getting his blood work done one of the male nurses made a comment that was in a way racist. He was asking what arm he would like to get his bloodwork done from and the nurse says "You should be fine you're a construction worker anyways". I don't think a nurse should just make any assumptions about someone's career or job just because of how they look. The nurse was an Asian male nurse. I just think they should also be trained on how not to say things that are insensitive. After my father in law said "No, I'm an attorney" all the nurse had to say was "Sorry I did not mean it like that". But we all know he did. Please hire better nurses. read more

Urgent care was the best they were very nice especially my nurse assistant every was clean and controlled

Came here on Christmas morning. Not how we planned on spending our holiday vacation but circumstances were unforeseen. The medical staff here were extremely professional, capable, and friendly. We could not ask for better attitudes working on a holiday and better service than Kaiser. The facilities are clean and immaculate and the quality of care is top notch. Everything was impressive and levels above other large hospitals I've been to. We are thankful for the staff who provided care for our loved one and the compassion they showed. read more