The office itself had a good system in place. Everyone seemed to know what they were doing and…read morewhere to be. I didn't feel confused or lost at any point. I walked out feeling like I had a better grasp of what to do next, and that's really what I was hoping for. I'd say this office is dependable and thoughtful with how they handle patient visits.

Came here because I needed some help verifying my vaccination for the I-693 form. The place was…read moreeasy to find in a strip mall slightly off El Camino. Plenty of parking, easy to book an appointment. Mostly asian staff, sometimes their english is not perfect but they are all very kind. I was happy they ran antibody tests first, instead of shooting me full of vaccines. They have a nice streamlined process and I had my forms in a few days. Happy customer!

Yikes...do yourself a favor and get your vision exam/prescription from someone who specializes in…read morethis department. This is not Kaiser Santa Clara's forte. I decided to give them a try since I was already there to visit my GP and figured, why not. But the examination I received was not thorough and this resulted in a terrible prescription. When I received my lenses, I knew something was very wrong because as soon as I put them on, my eyes were uncomfortable and they started to give me a headache. I felt slightly nauseous after attempting to wear them for a few hours. And I got a migraine. When I returned to the vision department to complain that something wasn't right, I was told two things: that my eyes just needed to adjust to the prescription and that I must be wearing the lenses wrong! Absolutely ridiculous. In the end, the prescription was so awful that I was unable to wear the lenses and eventually decided to find the previous optometrist I went to, who is not affiliated with Kaiser, and has his own private practice in Sunnyvale. Sure enough, just as I remembered, his exam process was much more thorough, and when he evaluated the prescription Kaiser had given me, he noted that it was incorrect and had not accounted for the fact that my vision is different in both eyes...which was why the lenses were making me sick and giving me a headache when I tried to wear them. He also agreed with me that Kaiser was incorrect when they suggested that my eyes just needed to adjust to the prescription, and they were also incorrect when they told me I wasn't wearing them correctly. My optometrist in Sunnyvale scoffed at that suggestion and made a joke saying, how do you wear lenses incorrectly? Did they want you to wear them upside down? Kaiser's determinations were just ludicrous. So in the end, not only did the optometrist who examined me at Kaiser completely get my prescription wrong, but the vision department was not helpful whatsoever in catching the incorrect prescription, and then making erroneous suggestions as to why the prescription was not working for me. Suggesting it was user error was unprofessional and incorrect. Obviously, I do not suggest you use Kaiser's vision department for the reasons I've listed. So if you are looking for an optometrist who specializes in this field, may I suggest you go to Optivision-Optometric in Sunnyvale.

I have been with Kaiser for about 30 years. Kaiser has taken too many patients in recent years…read moremuch more than they can handle. This has affected the quality of care. Wait time for an epidural injection which I recently needed is two months despite my pain, after requesting a sooner appointment I was told my case isn't an emergency and my request was denied. Doctors don't refer patients to specialist because it costs more to Kaiser, I had to file a complaint just to see a spine surgeon for consultation, 4 months ago I asked my GP she said you don't need it. Kaiser needs to expand their services to help improve its members needs.

This office has a decent setup and the atmosphere was fairly relaxed. I came in and didn't wait…read morelong before being greeted. The reception area handled things in a smooth and orderly way. Once I was in the back room the medical assistant was thorough and asked helpful questions while also being kind and respectful. The doctor arrived a few minutes later and took time to review the notes before speaking with me. They asked follow ups and seemed to care about getting things right rather than just rushing through. The explanations they gave weren't too complicated but still made sense. It felt like they cared about giving me enough information and not just doing the bare minimum. I wasn't blown away but it was a good visit. Things felt professional and the focus stayed on helping me make sense of the situation.

Dr Scala and his staff at the cancer center are fabulous. Always everyone there makes you feel…read morecomfortable and secure. From the front desk to everyone included are extremely professional and knowledgeable. I had been a patient there my self and can say from first hand experience this is the place is worth more than 5 stars

I had my annual dermatology appointment today at the Palo Alto Medical Foundation in Sunnyvale…read more I've been seeing Dr. Olga Afanasiev for several years now. She is a wonderful Dr. She's very friendly, knowledgeable and has excellent bedside manners. Dermatologist is located on the 2nd floor. It's a big department with many dermatologists. It's hard getting an appointment sometimes but I can always message her with any concerns and she can get me in to see her if need be. There is ample parking in front of the building.

This review is for Dr. Huy Nguyen - hematologist…read more As someone who has suffered with significant medical trauma, I am always leery of doctors. I try to avoid appointments at all costs, but I do want to live, so with my complicated health issues, visits are sometimes inevitable. Wow!!! Dr. Huy Nguyen is exceptional!!!!!!!!! He is a hematologist, and he spent so much time going over every detail of my issue with me today while drawing diagrams and making perfectly timed jokes to put me at ease. He is sharp, knowledgeable, and patient!! I'm grateful.

I'm here today for my allergy shots. I've been coming here for 10 years and I'm finally writing a…read morereview. The allergy department here is on top of it. All the nurses, who give the shots, are wonderful. I've gotten to know several of them over the years. The front desk is very kind and professional. They always help me out with my appointments. This location is nice because I have other medical Dr.'s in the same location. Makes it convenient for me.

I scheduled a hearing aid consultation at Sutter Audiology. I was informed about a $200…read moreconsultation fee only after checking in and just before the appointment started. I wish this had been disclosed when I scheduled the visit so I could have made an informed decision. I also received a hearing aid quote that was substantially higher than quotes I later obtained through other providers. I recommend asking about all consultation fees and obtaining multiple hearing aid quotes before committing. My opinion avoid super audiology for their pricing.

Just had a fantastic colonoscopy (as far as colonoscopies go, lol) at the Kaiser outpatient center…read more I was super anxious but everyone really eased my mind. Kaiser sent me SEVERAL updates and procedure updates in the week leading up to the colonoscopy. I followed the directions to a T. At the center, I gave all of my personal effects (purse, cell phone, watch, and a book) to my husband in the waiting area. They also took down his info so they could call him (if needed) when it was time to pick me up. They do not allow visitors into the outpatient center. Dr. Kraft was super nice and made jokes to put me at ease. I was mainly awake for the procedure but felt almost nothing, except for quick pressure twice. It was easy-peasy. They had me get dressed while in bed and wheeled me out to my husband. Completely uneventful and overall a great experience!

Here with family member who was getting a procedure done. The nurses here are very professional and…read morewell educated with skills to help you get what you need done. Procedure went smoothly and nurses were very welcoming helpful, and friendly. It helps that they have a sense of humor too, so much laughter and nonsense being said from meds and pain killers taken. Had a good laugh, he was put in the car and we were on our way home for recovery.

We needed to get a prescription refill so I tried Santa Clara Valley Medical Center Express Care…read more(Urgent Care) on the 2nd floor. I was welcomed to fill out a slip stating why we were there by Christian. He was very nice and compassionate to why we were there. He said he would have the nurse review our request. We waited a short time and then we were called in to be seen by Dr. Iliana Harrysson. She was absolutely fabulous. I felt like we were in good hands and we were being seen, heard and understood. She recommended we go to a clinic closer to our house next time. But, I would rather drive far to see her and be in good hands, then drive close and have a different Dr. Thank you Express Care for exceeding my expectations!

Let's just start off w DNT COME HERE ull b sitting here for over 3hrs and when u ask for an…read moreestimated time they give u attitude and tell u sorry that they can't provide that nor can they provide w water if ur getting seen no matter how long u been sitting here i came in w high blood pressure n gonna leave w high blood pressure idk what kinda help this is but this place need to b shut down not even Kiser is like this the only good experience i had here was w security who actually tend more then the other staff one thing dctrs good at is making sure u leave when u get discharged on top of that dnt look like they clean the waiting room like there supposed to nor does it look like staff washed there hands like there supposed. To litterly seen em take off dirty gloves n put new ones on

Great place to have check ups and health appointments. A little bit of a wait and understanding…read morewhat the patients needs are, mainly for health screenings for prospective job applicants. Fit testing. Type of care is for health screenings , workman's comp.

Negative experience with the scheduling and office staff. I made an appointment over the phone and…read morewas given a time of 3pm. I received a text notification the day before the appointment that stated the date, building, doctor, and a time of 3:30, which was 30min later than my appointment was originally scheduled. I thought, ok, it was pushed back a bit. No problem. I showed up 3:30 as indicated in the text and was informed by the front desk staff that I was supposed to fill out paperwork and that the doctor would have to see me right then, therefore I couldn't have the appointment. This person told me that they had asked me to come at 3pm to fill out paperwork because that's what she tells everybody, and that she had probably been the one to schedule the original appointment. I have no recollection of this requirement during the call, but as such it's basically just he said she said. All the while she was talking to me as though I was some lazy teenager who had just decided to saunter in late because "like, whatever it's cool bro". Then why the hell is Kaiser sending me texts that say my appt time is 3:30 and not that "You will be late if you show up by 3:30" which apparently is the case? I was told by another person at that desk that the 3:30 appointment was a separate appointment for the doctor who would see me after an appointment with the nurse. Nobody informed me that a second appointment was being made or that the visit would consist of two separate back-to-back appointments. As such, there was no reason for me to believe that the text message I got was not an update of my original appointment. So in other words, Kaiser made a second appointment without my knowing, and updated me about it, essentially tricking me into showing up late, where I was given attitude by their desk staff about it. The staff person who informed me onsite about the second appointment was somewhat apologetic, but the med assistant/nurse who allegedly made the appointment was acting really irritated with me, and I could hear her just out of sight venting and complaining about their schedule getting pushed back to another male staff member who was consoling her and telling her repeatedly that nothing would happen to her because of it. Great, I'm sorry your job is so irritating having to deal with people like me showing up right on time in response to an update for an extra appointment that was scheduled without my knowledge. Words of advice for the organization: When you agree to send electronic notifications to a patient, try sending appointment times that actually coincide with when you're supposed to be there. It's a medical office, not an airport.