ONE STAR FOR 1st floor check in REGISTRATION. They told us to wait in the wrong department. Good thing the nurse from the correct department came to look for us. Should have known when the security guard stopped us in front of the receptionist and told us to wear a mask and the receptionist said, "oh I forgot to tell you. " 5 STARS FOR DEPT 400 All staff and doctors are nice, welcoming, good listeners and good communicators. We felt like they really care about your health. 5 STARS FOR LABS From registration to the tech taking blood, they are welcoming and professional. They even tried to make my daughter feel comfortable while her blood was being drawn. 5 STARS FOR PHARMACY Efficient, welcoming, and a good group of staff who you can tell get along and work well together as a team. Parking was easy and the facility is clean. read more

Top class and ease of parking with excellent care. I always find this quick and easy to take my daughter for her regular checkups and flu shots. This is less bus than the one located in Santa Clara. read more

Kaiser Permanente - Entrance - Medical Centers Near Me - San Jose, California

All the staff are very nice and understanding. This hospital is filled with people who truly care :) I also felt like it was more welcoming and comfortable than most hospitals. read more

One stop shop! I can see my doctor, get my labs done, pick up any meds at the pharmacy, and even get my annual eye exam done, all in ONE VISIT! Shoutout to Daniel working in the lab. I request him every time I need labs done! Literally painless! Thank you, Daniel! read more

I wasn't looking forward to my mammogram. I have fragile skin and my last two mammograms tore my skin. I made this appointment at Skyport and the tech Kari Anna was fantastic. Understanding! Gentle! Empowering! read more

I see Dr. Clara Wang (Family Practice) and Dr. Alejandrina Rincon (OB/GYN) at this location, and I think they are the best doctors I have ever seen. I prefer this site over Santa Clara/Homestead (although I still have my endocrinologist, neurologist, GI, orthopedist, and other providers there). The parking is easy, there are never crowded areas, and the pharmacy and labs are ultra quick and thorough. Dr. Wang is patient, thorough, and all-around a supportive doctor. Dr. Rincon is also amazing - super easy to talk to and equally as thorough and supportive. I hope they stay with KP until I die - and beyond - because everyone deserves quality care. read more

I like this Kaiser, which seems like a Kaiser Jr. compared to the megaplex Kaiser 24 with Imax in Santa Clara. I guess Santa Clara doesn't have Urgent Care because they sent me to Skyport. Curiously, Skyport told me they don't have Urgent Care and told me to go to Santa Clara, but I corrected them. But then Urgent Care asked if I had an appointment. And I was like, um, it's urgent. Waiting four days is not so urgent. It was Seinfeld trying to get his rental car. Anyway, I was super nice to the super nice worker and super nice to a super nice nurse who was super nice to a super nice doctor who said they could squeeze me in four hours later at 3:50pm. I said thank you, picked up my intestines, and left. Actually, it was just a glass splinter in my finger from using a phone with a cracked screen. You could tell what word I swiped by following the blood trail. Anyway, the doctor was awesome. This is the facility that streamlined Covid testing back in the day. The whole facility feels brand new and under used like the secret bathroom nobody uses at Disneyland that's like behind Winnie the Pooh. read more

Kaiser Permanente - He called it a scalpel, but it was an exacto knife. - Medical Centers Near Me - San Jose, California

Called in for an appointment yesterday and was able to be seen today. Kaiser always comes through with appointments when needed and at a reasonable time frame. pediatrician today was welcoming and knowledgeable with a diagnosis and medication for use. read more

Kaiser Permanente - Pediatric department - Medical Centers Near Me - San Jose, California

Parking is plentiful. Service is fast. I felt comfortable at the facility. There's security in front. 2 guards. However many of the clients were sketchy. Purse clinching craziness the culture has changed significantly the last few years. It's a sad state of affairs in the Bay Area. As diverse as it is. TTo change so much. Doesnt affect this facility and it's great location. Customer service. And accommodations. It was fast and efficient. read more

Kaiser Permanente - Medical Centers Near Me - San Jose, California

Good: many different services bundled together in one location - makes it easy for the patient. Cons: wait time to get an appointment is too long - very frustrating!! read more

There is a new check in procedure at the Kaiser clinic on Technology Dr. / Skyport in San Jose. You need to first check in with a mobile computer station on the first floor. There isn't any signage. Dumb. At the very least the computer station should be moved from the side of the room to the center. ...and, let's be real... put up signs. read more

Had been here a couple of times for routine check ups, I find the staff are friendly and care about the overall general safety about the public. The parking lot is pretty huge here and haven't had a problem with that or finding a place to park. Nurses are hecka nice to me because I am friendly and I am easy to get along with. Respect and etiquette. Checking in is usually pretty quick and I appreciate that, wait time is usually about 10 minutes. Enso forever. Near 87 and 1st. Huge parking lot. Masks required. July 2022. Near lightrail/vta. "Because of the friendship that you gave Has taught me to be brave No matter where I go I'll never find a better prize (Find a better prize) Though your miles and miles away I see you everyday, I don't have to try I just close my eyes, I close my eyes" -lali Puna Together in Electric Dreams read more

Kaiser Permanente - Clidamycin solution Dr. Prescribed, for acne and clean skin. Thank you Kaiser. - Medical Centers Near Me - San Jose, California

I was here to pick up some prescriptions. I noticed that this location has electric vehicle charging stations at the front. I arrived very early around 8 AM and the pharmacy was already open and there was no line. They were also administering flu shots and Covid shots and I was able to get those as well very quickly with no wait. Overall it was a great experience at this location. There are plenty of parking spots and the building looks quite new. read more

Kaiser Permanente - electric chargers - Medical Centers Near Me - San Jose, California

This is my first time visiting Kaiser Permanente's Skyport location and I am absolutely a fan!!! My visit was specifically to have a Covid test taken to gear up for an upcoming procedure and the entire process was extremely easy. Be advised that appointments are mandatory and walk-ins [or drive-ins] are not accepted. I set up an appointment through Kaiser's app and was provided multiple reminders through text and via email. The entire process was an absolute breeze but expect quite a bit of waiting. Not sure if afternoon appointments speed up a bit but there was a lot a lot of idle time during my morning appointments as employees set up shop and made their rounds to each and every car. 10 circular swabs in each nostril was all the process took and I was on my way out. The employee walked me through the procedure prior to making any sudden movements and was so friendly. I'd highly recommend the Skyport location for any testing needs!! **Be sure to have your Kaiser ID and regular ID easily accessible since they will be checked more than once.** read more

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Kaiser Permanente has been helping me through my health journey. I fully trust them to keep me healthy. Dr. William Yuen is an excellent physician. It's super easy to get appointments with him or any other member of my medical team. As a cancer patient, this is vital to my well being. read more

Sometimes well at times the wait is long and you have to follow the rules even when you are hurting. However, I do care for my doctors but they can't change the system. read more

never disappointed. Never have to wait, always very professional. KP.org is easy to understand.

My review is for the pharmacy ONLY! There are never enough attendants. The lines and RX filling take forever. This is a poorly managed and poorly staffed facility. You wait in a 15-20 minute line to tell them you're here. They start to fill the refill at that time, but then you have to go back thru the line after your name pops up on the board. They literally have a dozen stations to operate but only use 2/3 max stations. We can all see that this is about labor hours. Maximizing profit while minimizing expenses, at risk of customer service. Please note, this has been my primary Kaiser for two years. I miss Santa Theresa! Much better service. Better managed. read more

Kaiser Permanente - Lines out the door every time. - Medical Centers Near Me - San Jose, California

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Getting a covid-19 test for traveling to Hawaii. We have reservations to stay in four different islands of Hawaii in each of four consecutive months starting in November. Starting October 15, visitors can avoid the 14 day quarantine if they take a covid 19 test no more than 72 hours before the final leg of their departure to Hawaii. Wife and I loaded the kp.org mobile app into our cell phones, so that we could have the covid-19 test results stored electronically even in the airports of Hawaii, which don't have internet access. I explained my need for a covid-19 test to my doctor at Kaiser, and she gave me the go-ahead. You must have permission from your doctor, and must make an appointment. No drop ins. We waited until about a week before our flight before making an appointment. Had to make sure no last minute changes in the flight departure time, Tuesday 7:10am, as you cannot change your appointment. Logged onto my account on www.kp.org, and there were plenty of openings even on the current day. Made an appointment at Skyport Kaiser for Saturday at 8:55am, while wife got a 9am time. Instructions say try to arrive as close as possible to your appointment time, wearing facemasks. From Sunnyvale need to take the airport exit from highway 87, even though the hospital is on Skyport way and not the earlier Airport way. No cars ahead of me, as I drive through huge parking lot area, with orange cones lining the way. Good signage as to where to go for covid testing. Sign says no photography allowed and for Kaiser members only, so others can turn back. First station has a dozen first responders in full personal protection equipment, from head to toe, with N95 masks, plastic hand gloves, and face shields. Told to keep the windows up, and show Kaiser membership card and driver license against the car window. At no time do the first responders slide the Kaiser card through the electronic reader, but simply hand write the membership number down. Our appointment and identities confirmed, we are directed to the second station. Windows come down. Swab inserted over the tongue, and another swab inserted into the nostril. It is Saturday 8:50am, and we are done in seconds. Sunday 1:45pm, 29 hours after test, I receive an e-mail of a correspondence from kaiser. Check the test result on www.kp.org. Get a hard copy stating specimen collected 11/28/20 at 10:09am, and last resulted at 11/29/20 at 1:43pm. Monday, 4 pm, 55 hours after test, wife has yet to receive test result. Called the lab and they can't find it -must have been misplaced. Looks like either the first responders made a mistake in writing down her membership id on the specimen label, or the specimen tube was dropped and contaminated during transportation to the lab before it could be processed in the lab. Visitors must have a negative covid19 test result in pdf format loaded into the Hawaii Safe Travels database or in hand before they can depart on the plane to Hawaii. Those who arrive without having their negative test results before departure will not be able to skip quarantine, even if their negative results become available shortly after they arrive. Tuesday 7:10am. Wife has not received her test result, 70 hours after testing. Grounded, as the plane leaves for Hawaii without us! read more

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I love this Kaiser facility. Clean, easy to make appointments, and patients are usually in and out pretty quickly. I've been here a few times for some routine work, and have never had any issues. The staff at this location are generally pretty friendly and are cohesive. If you live in the area, consider electing this Kaiser location as your home base. Hard to find any negatives to point out here. read more

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Fantastic first impression of this new Kaiser Permanente facility. If you, like me, pay attention to details, you will definitively observe so many. For starters, the huge and clean Welcome sign. It does not feel like going to doctor appointment, but like going to a movie theater or museum. Speaking of museums, kudos to the art curator. The walls are covered of work of artists from the Bay Area (hopefully these paintings are itinerant so no one gets bored of the same). Then, the modern and clean look and feel in general, with various hardwood floor colors and NICE cloth pattern in the sofas and chairs. FINALLY a medical center that uses good taste! (notice that in most center they seem to buy their sofas at some thrift shop with the ugliest and more eyepuzzling patterns ever imagined. Not here, which makes the wait for your doc appointment a breeze for the eyes. And speaking of eyes, my first visit was my annual eye-doc check-up and loved not only the doctor, but also the friendly staff including, yes, friendly security people. I will definitively move my doctors there, even though I am very happy with Santa Clara Kaiser, but proximity and parking availability is a must for busy people! read more

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IMHO Love how the clinic is right off the Hwy. 87/Guadalupe/Skyport exit! Very easy to get to and so far...lots of parking available. When you enter, the security guard greets you and tells you exactly where to go! Everything is beautifully designed, clean, modern, and spacious. All personnel that I had contact with were very friendly and professional. If I had to change locations from Milpitas, I'd be okay with it. It is nice to have options. read more

Kaiser Permanente - Medical Centers Near Me - San Jose, California

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Good quick care. Referred to related physicians when needed. Happy with quick care. Happy with Dr Alder as my primary doctor. Fortunate to have him! read more

This is the newest Kaiser so it is fairly less busy on the weekdays than my main Kaiser office which is the Santa Clara location on Homestead. However, there is a big miscommunication with the pharmacy. The lady working did not even have her i.d displayed properly, it was hiding amongst her clothing. I had asked for my medicine to be refilled and she didn't refill it the correct ones so instead of waiting the normal 10-15 mins I had to wait at least 30 mins. Crazy to me because it wasn't even busy. There was literally 4 other people in the waiting room. I understand if it was packed but it wasn't. I have to face the consequences under the worker's mistake. They should re-train her cause it doesn't seem like she knows how to do her job properly. read more

Started off my clinic visit with a very grumpy medical assistant checking me in , then was told I had to wait for the doctor because the dr was running about 15-30 min , the doctor was late and laughed at me when I had some valid concerns about my health . This is not ok when your patients comes to an appointment with concerns and all you can do is laugh at a patients for being proactive . read more

If I can get more stars, I would, the staff is super friendly and inviting. Seems like they all love their job, because not only do the security guard to the front desk attendant to the phlebotomist look happy, they crack jokes and laugh a lot. Service was super fast before I even sat down, my number was already called. There's a lot of space here, ample, seating, and clean atmosphere. read more

Not much to say about hospitals - not like you have a lot of choices when you're feeling under the weather haha. I will say that this is one of the newer Kaisers in the area (built in 2018) so it's pretty nice. They also have a TON of parking that's even shaded by way of a mess of solar panels which is nice and much better than a dumb parking structure (not looking to walk up and down stairs with a sprained ankle) and WHY DON'T ALL PARKING LOTS DO THIS? It's free real estate baby! The appointments are also much more available than Santa Clara owing to the fact that it's so new and no one knows about it, and that the landlord is a trash person who doesn't believe in adult therapy (not a joke). Service is a little bit shoddier in the afternoon and since COVID hit, but, if Santa Clara and Milpitas are too much of a trek, this is a great Kaiser to visit or switch to. --- Sweet: newer, more convenient Kaiser. Good appointment availability (for now!) Bitter: Turnaround can get a bit long in afternoons. read more

Pros: Both the radiology and blood labs are well managed and have fast service usually. Physical therapy department and staff were very diligent and helpful. Covid testing is well organized. Cons: I saw one of the worst doctors here named Heather Narciso. She was in a rush, told me to hurry up - that it was lunch time. I brought up some health problems that I had been having and she became more and more irritated as I went on. If she didnt want to treat people with respect she shouldve gone to law school. Very professional doctors I tell you. The pharmacy is always understaffed with one cashier and a line out the door. read more

Covid testing review. I made an appointment a week ago to test if I had exposure from traveling and wanted to ensure I have myself enough time to test appropriately. The process was fairly quick and easy since I booked a weekend afternoon appointment; there was only three cars ahead of me. There's lots of signage and borders to ensure the flow of traffic is smooth and effortless. When I approached the check in site, I had to place my ID cards to the window while still rolled up. They directed me to move forward after confirming I had made an appointment. The nurse who tested me was very polite and asked if I had any symptoms. He proceeded with swabbing five seconds on each nostril, then directed me on my way. The whole process was no more than ten minutes. Highly recommended to come to this site if you have Kaiser and are in the area! read more

This review is for the COVID testing site only.   This morning I got in line for my scheduled COVID test and the nurse visibly upset and frustrated asked if I had stopped at the STOP sign to get checked in. I noted I had and the nurse had not come up to my car. The nurse proceeded to ask me to reverse my car to the stop sign and get checked in. She noted to the nurse I had not checked in as if it was my choice to check in or not. Another nurse took down my name and couldn't find my label. After several nurses came up to my window another nurse from the opposite side asked if I was getting a test for my kiddo to which I realized I had provided my kiddos card and not my own and had caused even more confusion. This nurse patiently took down my name and noted the labeled would be printed. After the label was printed a different nurse approached me to complete the test. I was tested in less than a minute and I was on my way. Part of the confusion was because this location added STOP SIGNS before entering to get tested but no signs or instructions on what to do. They need to add a sign with CLEAR instructions on what to do at the STOP sign (check in, wait to pull into testing area, etc). This will avoid any frustration from the nurses when cars pull up to soon. In the span of that visit I interacted with at least 5 nurses. There were so many different ways to handle the situation and the last nurse to check me in by far showed the most professionalism.   This visit was a deviation from my usual fairly quick and efficient visits. I come here often to test for my own well-being and rarely have issues. The nurse usually checks me in (Kaiser Card & ID ready), I roll up (car must be in PARK while they administer the test), get my test done (mask pulled down covering mouth), and I'm on my way. I've gone to several Kaiser locations in the Bay Area and this location has their system down and completes the test quickly. This location continues to be the most efficient Kaiser COVID testing site in the South Bay. read more

COVID Testing site. Usually I have a good experience and have no issues until today. The lady who was wearing purple long sleeve, heart sunglasses in the yellow vest, getting the name files ready for the people doing the testing was very rude and mean assuming that I knew procedure since I didn't have an appointment. She had a nasty attitude saying "Next time let me know if you have an appointment so I don't have to go look for your name and don't put your ID and Kaiser card there if you don't have an appointment." First she didn't even bother asking if I had an appointment, she just took my name and went to go look for it. Then comes back with a nasty attitude like that? As a healthcare worker, you aren't suppose to speak to patients or people like that. read more

So, I have had a private practitioner for decades. Then my blood pressure became an issue at work, and what I was taking wasn't working. So I changed my medical coverage to Kaiser hoping to find a solution for my hypertension. No, the first prescriptions were not perfect! The first one sent me to emergency. The next made my ankles swell so bad that I rolled one. And the third gave me the worst case of diarrhea I have ever experienced, just don't sneeze. But now, I think Kaiser has something that may be my solution. This is far better than what my prior doctor could do for me. I know this maybe hard to read, but sometimes change is required. read more

Since the first day I've come here I've yet to have a good experience. Me first doctor Dr. Jeffrey Phan said he didn't want to fill my birth control prescription a certain way because it didn't fit his personal medical beliefs and then put his arm around my shoulder leading me out of the appointment. A doctor, having just been closed off listening to my personal intimate medical info, should not invade my space for a non- medical reason! I then got another PCP here Dr. Nehal. I had tonsillitis but upon initially speaking with me he sent me to get COVID test, despite just having one two days prior. When my second negative COVID test came in he didn't follow up with me about continuing symptoms. I emailed him twice over three days with no response. I had to schedule 3 phone appointments during this time to try and get help, that didn't work- nurses on the phone literally wouldn't let me finish my sentences at times. Nobody told me to go in and get properly tested/ diagnosed. After 10 days of excruciating pain I went to emergency where I was put on heavy duty medications and felt near-immediate relief. read more

Need new glasses prescription so I can replace my lost glasses. Today is mid June. Kaiser, my insurance provider, doesn't have any appointments across 3 locations - Santa Clara, San Jose until August. Seriously???? Hire more optometrists. How are patients able to see and function in society when they can't get an appointment. read more

I have had to come here for 2 parking lot Covid Tests. The process was so smooth and quick and my results have been prompt. I'm still awaiting my second results but I'm confident that those too will arrive promptly. As a long term Kaiser member I wish I had more time to frequent this location. But alas the cost of Kaiser has increased to the point that I have to leave in 2021. 36 years severed and I'm very sad read more

Kaiser Permanente - Medical Centers Near Me - San Jose, California

I switched drs. And this one was even worse, no knowledge of anything. I guess anyone can work there. I should apply and get money for not knowing anything. It's as if Kaiser gets students off the street. Please save yourself from all of the headaches I have got from kaisers. Do not get this insurance!!!!! read more

This facility damn near gleamed when I drove up to it (off Technology Drive from Skyport Drive). It's beautiful and new and in a very convenient location. There were meeters and greeters right at the front door to welcome and guide patrons and even the pharmacy staff were cheerful off that new building high. The parking lot was huge with plenty of shaded ones, but since it's flat, once this place gets poppin' you could end up walking half a mile to the door (practically). This site has just about every single service a standard Kaiser location does (check their website) sans hospital, so don't be rollin' up trying to delivery yo' baby at the door. I was previously wary of HMOs, but Kaiser has provided great service thus far. One has to be proactive about researching and selecting good physicians and this applies to in-network as well. I was pregnant and delivered a child with Kaiser and welp, it's the cheapest plan with my employer, so we stickin' to it. read more

I had no problems with this location! It is new, clean, and easy to navigate through. I'll probably switch my primary location from the one on Lawrence to this one since it is newer. read more

Kaiser Permanente - Medical Centers Near Me - San Jose, California

This Kaiser has been my new "home base" since having moved to North San Jose. The parking is plentiful and I've only had a few issues getting appointments here since this isn't a mega-center Kaiser like the huge one in Santa Clara. The check-in process was seamless and I was able to do so online before getting there and then using the kiosk in order to expedite the process. Seems legit! read more

Did covid tested here they promised me 1 -2day of results been almost 4 days This places the worst now i have to go another covid testing not from Kaiser read more