Recently, I had two foot surgeries at the Santa Clara Kaiser. I wanted to congratulate Kaiser for…read morechoosing Dr. Bui at its Podiatry department. Dr. Bui operated on both of my feet so great that only the day after surgery I had slight pain and that was it! As of the second day, I was able to walk around without any pain or discomfort. For my first procedure he gave me various painkillers, anti inflammatory, ... Not only I didn't find the need to take them, for the second procedure I asked him not to prescribe me any medications as I wouldn't need any. To me, these were magical procedures. If I had not experienced this on my own, I wouldn't believe anyone's advice! I feel lucky and grateful for being referred to Dr. Bui by my nephew. Dr. Bui is also my sister's specialist as well yet referred by my nephew. Now, we have an outstanding family doctor. Appreciate it Dr. Bui!

Very disappointing experience at the Kaiser Permanente Santa Clara Laboratory, Department 168 on…read morethe 1st Floor. My young son has Down syndrome, is nonverbal, and experiences severe anxiety with medical procedures. Despite requesting a private room to help reduce his distress, we were required to remain in the main laboratory area for his blood draw. The procedure became increasingly traumatic as he cried, struggled, and became overwhelmed. After the blood draw, he removed his bandage due to sensory distress and began bleeding down his arm and onto the floor. While he was visibly upset and actively bleeding, assistance was not provided as quickly as it should have been. I expected greater compassion, appropriate accommodations for a child with developmental disabilities, and a more trauma-informed approach to pediatric care. Instead, the experience felt rushed, stressful, and unnecessarily traumatic for my child. I hope Kaiser reviews its procedures and staff training for working with pediatric patients and individuals with special needs.

The office itself had a good system in place. Everyone seemed to know what they were doing and…read morewhere to be. I didn't feel confused or lost at any point. I walked out feeling like I had a better grasp of what to do next, and that's really what I was hoping for. I'd say this office is dependable and thoughtful with how they handle patient visits.

Came here because I needed some help verifying my vaccination for the I-693 form. The place was…read moreeasy to find in a strip mall slightly off El Camino. Plenty of parking, easy to book an appointment. Mostly asian staff, sometimes their english is not perfect but they are all very kind. I was happy they ran antibody tests first, instead of shooting me full of vaccines. They have a nice streamlined process and I had my forms in a few days. Happy customer!

Yikes...do yourself a favor and get your vision exam/prescription from someone who specializes in…read morethis department. This is not Kaiser Santa Clara's forte. I decided to give them a try since I was already there to visit my GP and figured, why not. But the examination I received was not thorough and this resulted in a terrible prescription. When I received my lenses, I knew something was very wrong because as soon as I put them on, my eyes were uncomfortable and they started to give me a headache. I felt slightly nauseous after attempting to wear them for a few hours. And I got a migraine. When I returned to the vision department to complain that something wasn't right, I was told two things: that my eyes just needed to adjust to the prescription and that I must be wearing the lenses wrong! Absolutely ridiculous. In the end, the prescription was so awful that I was unable to wear the lenses and eventually decided to find the previous optometrist I went to, who is not affiliated with Kaiser, and has his own private practice in Sunnyvale. Sure enough, just as I remembered, his exam process was much more thorough, and when he evaluated the prescription Kaiser had given me, he noted that it was incorrect and had not accounted for the fact that my vision is different in both eyes...which was why the lenses were making me sick and giving me a headache when I tried to wear them. He also agreed with me that Kaiser was incorrect when they suggested that my eyes just needed to adjust to the prescription, and they were also incorrect when they told me I wasn't wearing them correctly. My optometrist in Sunnyvale scoffed at that suggestion and made a joke saying, how do you wear lenses incorrectly? Did they want you to wear them upside down? Kaiser's determinations were just ludicrous. So in the end, not only did the optometrist who examined me at Kaiser completely get my prescription wrong, but the vision department was not helpful whatsoever in catching the incorrect prescription, and then making erroneous suggestions as to why the prescription was not working for me. Suggesting it was user error was unprofessional and incorrect. Obviously, I do not suggest you use Kaiser's vision department for the reasons I've listed. So if you are looking for an optometrist who specializes in this field, may I suggest you go to Optivision-Optometric in Sunnyvale.

I have been with Kaiser for about 30 years. Kaiser has taken too many patients in recent years…read moremuch more than they can handle. This has affected the quality of care. Wait time for an epidural injection which I recently needed is two months despite my pain, after requesting a sooner appointment I was told my case isn't an emergency and my request was denied. Doctors don't refer patients to specialist because it costs more to Kaiser, I had to file a complaint just to see a spine surgeon for consultation, 4 months ago I asked my GP she said you don't need it. Kaiser needs to expand their services to help improve its members needs.

This office has a decent setup and the atmosphere was fairly relaxed. I came in and didn't wait…read morelong before being greeted. The reception area handled things in a smooth and orderly way. Once I was in the back room the medical assistant was thorough and asked helpful questions while also being kind and respectful. The doctor arrived a few minutes later and took time to review the notes before speaking with me. They asked follow ups and seemed to care about getting things right rather than just rushing through. The explanations they gave weren't too complicated but still made sense. It felt like they cared about giving me enough information and not just doing the bare minimum. I wasn't blown away but it was a good visit. Things felt professional and the focus stayed on helping me make sense of the situation.

Dr Scala and his staff at the cancer center are fabulous. Always everyone there makes you feel…read morecomfortable and secure. From the front desk to everyone included are extremely professional and knowledgeable. I had been a patient there my self and can say from first hand experience this is the place is worth more than 5 stars

I had my annual dermatology appointment today at the Palo Alto Medical Foundation in Sunnyvale…read more I've been seeing Dr. Olga Afanasiev for several years now. She is a wonderful Dr. She's very friendly, knowledgeable and has excellent bedside manners. Dermatologist is located on the 2nd floor. It's a big department with many dermatologists. It's hard getting an appointment sometimes but I can always message her with any concerns and she can get me in to see her if need be. There is ample parking in front of the building.

This review is for Dr. Huy Nguyen - hematologist…read more As someone who has suffered with significant medical trauma, I am always leery of doctors. I try to avoid appointments at all costs, but I do want to live, so with my complicated health issues, visits are sometimes inevitable. Wow!!! Dr. Huy Nguyen is exceptional!!!!!!!!! He is a hematologist, and he spent so much time going over every detail of my issue with me today while drawing diagrams and making perfectly timed jokes to put me at ease. He is sharp, knowledgeable, and patient!! I'm grateful.

I'm here today for my allergy shots. I've been coming here for 10 years and I'm finally writing a…read morereview. The allergy department here is on top of it. All the nurses, who give the shots, are wonderful. I've gotten to know several of them over the years. The front desk is very kind and professional. They always help me out with my appointments. This location is nice because I have other medical Dr.'s in the same location. Makes it convenient for me.

I scheduled a hearing aid consultation at Sutter Audiology. I was informed about a $200…read moreconsultation fee only after checking in and just before the appointment started. I wish this had been disclosed when I scheduled the visit so I could have made an informed decision. I also received a hearing aid quote that was substantially higher than quotes I later obtained through other providers. I recommend asking about all consultation fees and obtaining multiple hearing aid quotes before committing. My opinion avoid super audiology for their pricing.

Just had a fantastic colonoscopy (as far as colonoscopies go, lol) at the Kaiser outpatient center…read more I was super anxious but everyone really eased my mind. Kaiser sent me SEVERAL updates and procedure updates in the week leading up to the colonoscopy. I followed the directions to a T. At the center, I gave all of my personal effects (purse, cell phone, watch, and a book) to my husband in the waiting area. They also took down his info so they could call him (if needed) when it was time to pick me up. They do not allow visitors into the outpatient center. Dr. Kraft was super nice and made jokes to put me at ease. I was mainly awake for the procedure but felt almost nothing, except for quick pressure twice. It was easy-peasy. They had me get dressed while in bed and wheeled me out to my husband. Completely uneventful and overall a great experience!

Here with family member who was getting a procedure done. The nurses here are very professional and…read morewell educated with skills to help you get what you need done. Procedure went smoothly and nurses were very welcoming helpful, and friendly. It helps that they have a sense of humor too, so much laughter and nonsense being said from meds and pain killers taken. Had a good laugh, he was put in the car and we were on our way home for recovery.

We needed to get a prescription refill so I tried Santa Clara Valley Medical Center Express Care…read more(Urgent Care) on the 2nd floor. I was welcomed to fill out a slip stating why we were there by Christian. He was very nice and compassionate to why we were there. He said he would have the nurse review our request. We waited a short time and then we were called in to be seen by Dr. Iliana Harrysson. She was absolutely fabulous. I felt like we were in good hands and we were being seen, heard and understood. She recommended we go to a clinic closer to our house next time. But, I would rather drive far to see her and be in good hands, then drive close and have a different Dr. Thank you Express Care for exceeding my expectations!

Let's just start off w DNT COME HERE ull b sitting here for over 3hrs and when u ask for an…read moreestimated time they give u attitude and tell u sorry that they can't provide that nor can they provide w water if ur getting seen no matter how long u been sitting here i came in w high blood pressure n gonna leave w high blood pressure idk what kinda help this is but this place need to b shut down not even Kiser is like this the only good experience i had here was w security who actually tend more then the other staff one thing dctrs good at is making sure u leave when u get discharged on top of that dnt look like they clean the waiting room like there supposed to nor does it look like staff washed there hands like there supposed. To litterly seen em take off dirty gloves n put new ones on

My husband and I started the TRANSFORM Medical Weight Loss program, which is available to all KP…read moreMembers and to the general public. The program lasts 30 weeks, and I am currently in Week 6. I have lost 23 pounds so far, and my husband has lost 21 pounds. Ideally, I hope to lose about 60-75 pounds, and my husband would like to lose about 50 pounds by the time we're through. The program puts you on meal replacements (consists of bars, shakes, and soups) for the first 16 weeks, and you meet with your cohort and a health educator online, every week for about an hour and 15 minutes. Every other week, you come in for a weight and blood pressure check, as well as to pick up your meal replacements. The doctors will see you as often as needed, based on your health issues, and you will have labs and other tests done as needed. The program is a paid service and is not covered by insurance, but the money we're saving on food right now makes it completely affordable, as they take payments every couple of weeks for the meal replacements and visits. The program is set up for your support and success. I have tried other ways of dieting, but this is a game-changer. Not only do you have rapid results, you are trained on how to keep the weight off and how to eat healthier. I cannot wait to post again when we've finished the program.

Friendly and respectful! Staffs explain in details what is happening and how to make sure that I…read moreneed for my glasses.

ONE STAR FOR 1st floor check in REGISTRATION. They told us…read moreto wait in the wrong department. Good thing the nurse from the correct department came to look for us. Should have known when the security guard stopped us in front of the receptionist and told us to wear a mask and the receptionist said, "oh I forgot to tell you. " 5 STARS FOR DEPT 400 All staff and doctors are nice, welcoming, good listeners and good communicators. We felt like they really care about your health. 5 STARS FOR LABS From registration to the tech taking blood, they are welcoming and professional. They even tried to make my daughter feel comfortable while her blood was being drawn. 5 STARS FOR PHARMACY Efficient, welcoming, and a good group of staff who you can tell get along and work well together as a team. Parking was easy and the facility is clean.

Top class and ease of parking with excellent care. I always find this quick and easy to take my…read moredaughter for her regular checkups and flu shots. This is less bus than the one located in Santa Clara.