I am a long time member of Kaiser Permanente's patient group and I can say with full confidence I have and continue to receive five star care. KP's hospitals have been rate among the best in California. read more

I was notify of my mother's passing by transcribed voice mail "Uh, Dr. Lee.. Oh, you don't need labs. She passed. . Oh, o...' I have been trying to contact Kaiser member services for three weeks and haven't been able to get through to a person. This is not service, and I am left to perceive this organization is saying "We could care less." read more

Great staff But admins or finance are penny pinchers. Charging Nicu parents parking daily .... Tisk tisk tisk- hope yall explain that one to the Lord one day. read more

Best location excellent doctors who really care about me. I'm excited to return to Kiser as a former patient. They're the best.

On a Friday morning, my hubby drive me to get a colonoscopy at the Gaentrology division of Kaiser in Hollywood. We parked across the street and took the elevator to 6th floor. The staff was nice and I got seated in the waiting room. Since it was my first one, the nurses was friendly and calming my fears. Also the doctor was cordial and nice. The whole procedure took 10min and waited in another room to change clothes and waited 30min for hubby to pick me up, I was thirsty and headache from not eating 24 hrs. Soon we reached closer to home I was able to eat. Nice staff and process was short. read more

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The infertility department on 4900 west sunset blvd is the worst as far as wait times go. Come here if you like to have your time wasted waiting and make sure to bring a book because you're guaranteed to wait at least 2 hours before you can be seen by a doctor. Nice job, Kaiser! read more

05/06/22- Friday Front Desk Security is a Top Notch! Thank you Officer Godiengco and other personnel there. Also to Doctor Logan and Nurse Eric Briones/ Jojo... Thanks a lot!!! Jjay R1616 read more

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I've been a Kaiser member for over 25 years, sure things have negatively changed. The staff continues to be nice and polite whenever you visit the clinics. The worst is setting up an appointment to see your doctor and worse if you are being referred to a specialist, it may take about a month or two before you can get an appointment. During the waiting anxiety will make you feel sicker, doctors and nurses are probably over worked,, and deep down inside and I think no one really cares about ones health condition, it's just a job and a pay check, just like it is for everyone else out there. If you don't feel well, a start could be the Emergency room or Urgent Care. Sometimes we have to be our own doctors and get educated on our own illnesses. I think Kaiser needs to stop getting new patients until they can handle the ones they already have. read more

My Urology doctor wanted me to get a MRI which is magnetic resonance Imaging that send magnetic & radio waves to generate images of the organs. Kaiser only has three locations in the Hollywood area. My appointment was 8:30am 8:00am getting prep 8:45am rolled into this huge close tight tube, 9:30am my technician which was so friendly & nice was rolling me out. This facility is spotless clean even the restroom are clean. Parking was no problem plus this is the only Kaiser that I have been to that charge for parking $14.00 for 2 1/2 hours. I really hope this was the first and last time getting a MRI read more

Called the er and they hung up on me .. Fuck this place wtf I'm 8 months pregnant but fuvk me and my needs as a patient read more

Went in last night since my heart rate was 130 & I was feeling faint. My blood tests were normal, so they gave me an IV with Ativan which lowered my heart rate. The doctor and nurse told me I was fine to go home but should follow up with my doctor and see a cardiologist to find out what the root cause is. Well, today I woke up and same thing, high pulse & feeling faint. So I call Kaiser to get the cardiology appointment scheduled, and they tell me no one in the ER had referred me to cardiology for a follow up, so I'm really confused as to why there was a mix up in info there, and now I have to wait to see my PCP and get a referral from them. That means an extra cost and an extra wait, for something urgent. I also looked at the paperwork they gave me last night, and it looks like they got my information mixed up with someone else's. They gave me several pages about "opioid overdose" and "narcan," even though I'm not on opioids, didn't ask for any, and wasn't there for pain? It's all very confusing. The doctor and nurse were nice people, but the lack of transparency and confusion is a pretty big issue. read more

Kaiser Permanente - Do they give this to everyone? Or was I given the wrong patient's papers? - Medical Centers Near Me - Los Angeles, California

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Who wants to walk a whole city block after searching for parking while trying to get themselves to an emergency room? Who likes to go to dozens of unnecessary appointments just to have a wart removed? Who likes to give birth alone just because you refused a Csection? Who wants to be misdiagnosed because the real diagnosis might get the doctor sued? Who wants to spend years in therapy and be refused documentation because they don't support people trying to apply for social security? Who wants to see a different doctor for every visit or wait weeks to see the one doctor you liked? This place is trash!!! read more

I can't wrap my head around Kaiser and their Policy's and Procedures. If it isn't on an addendum that was emailed, faxed, or carrier pigeon-ed over to the department you are trying to see, then don't expect to find any empathy or humanity. My wife and I found out our child's heart stopped beating. We, I mean she, (I wasn't allowed in to be with her due to COVID [though I was fully boosted and work in healthcare myself]), went to find assistance with the pregnancy termination. They sent her over to another clinic that started the interaction off by asking her why she wanted an abortion and whether or not she had considered adoption. They sent us to an abortion clinic that questioned her choice to - terminate. a. child. who. was. miscarried. Needless to say, one of the worst experiences I or her have ever had in healthcare. read more

The nurse that attends to you is amazing and very helpful. She makes sure you are fit to wait in the lobby, very relaxing and man does she move everywhere Definitely goes above and beyond !! I can just tell that she enjoys her job !! Her name is Liza Pinada RN. She is doing an exceptional job... Cool person to have on staff! read more

I've never had such awful health care. They cancel appointments while you're on your way. The medical treatment is the bare minimum. Getting an appointment is nearly impossible. If you're considering a provider. Do not recommend Kaiser. read more

Tip only - When you park in the parking garage, don't bother using the parking machine before you exit. Those machine is just to delay you leaving. So if you few seconds late, they will charge you extra. It's better to head out and pay at the exit. read more

Cant' get a same day appointment with your PCP, call for an appointment in the after hours clinic..The same great doctors that work in family practice and other departments.. and when I mean after hours, it's from 4pm to 10pm. After that your stuck with having to go to emergency... read more

Go anywhere but here as you are just tossing money out the window and making your suffering worse . Against my better judgment after reading the reviews, I went in due to a horrible gastric issue (either parasite or bacterial) where I needed the source identified so that it could be treated. I was promised a call back in 2-3 days with the results and was given a prescription but told not to take it as it was probably incorrect. I waited 5 days then had to go through several people who were refusing to tell me my test results before I told them I was showing up for them so they finally put a doctor on the phone. Still don't know what I have and I'm going to have to start the process over and contest the 350 dollar cost. Seriously, throw your money out the window or give it to a homeless person. It would be of more use. read more

I don't know what I would do without my Kaiser and it is the best health system in the United States! I hope I find something is good when I move to New Mexico! read more

Good facility, however having to pay for parking to see a Doctor is not cool. Large parking structure makes it easy to find parking and is better than having to park on the street. read more

Looooooooooooooooooooooooooong wait times. Clear you calendar to come here. Confusing layout. No escalator on the top (6th)floor of the parking garage until you get to the 5th floor. read more

Dr. Jorge Luis Llane can't even answer my question "what signs/symptoms can be used to differentiate a bacterial or viral cause of sore throat?" Literally told me "let me type some stuff on the computer first." He obviously didn't know the answer. He looked a bit shocked I would even ask a such thing. How can you be a physician when you can't even answer a simple question? I also asked what building I needed to go for my ultrasound and he said "why do you need to know that? I don't know where, the nurse will tell you." I mean I need to know that so that I know where to go sir. Also, another physician (wish I remembered the name) called the wrong phone number last week for my phone appointment. I've been with Kaiser for 10 years and I've had the same and only phone number the entire time. Idk how you can call the wrong number. I had to speak with the appointment center for almost an hour just to tell me that they can't reach that doctor or anyone in his office and that they can only leave a message. That's when I decided to give up on Kaiser. Then they called me back 4 days later. Are you kidding me? What if I literally died? They are soo bad that it's funny now. I've had to come back after an initial visit for labs and culture which I don't understand why they didn't order them on my first visit. Obviously if I've had symptoms for over 2 weeks, something is wrong with me. And don't you want to figure out what? Instead of assuming it's viral and will go away after a week. I'm sorry, your assumption was wrong and it wasted my time, money and your time as well. read more

My friend had major surgery at Kaiser on 1/21/21. She waited for six hours before the surgery got started! No one checked up on her for four hours. Every doctor and nurse treated her worse than a shelter animal. They sent her home with hardly any post-op instructions and a list of emergency contact numbers in case she had complications and/or infection. No one returned her calls in 3 days! She went to Kaiser's Urgent Care and they turned her away, even though she was a post op patient with an emergency complication!! So she had to go to another urgent care -- unrelated to Kaiser -- to get treated. Her site was infected and they had to take out a tube, which the urgent care doctor thought was unnecessary and only cause terrible discomfort and infection. He also thought she was sent home way too soon for the kind of surgery she had. Kaiser is like an illegal chop shop. You would get better care in a third world country. read more

I will be changing insurance as soon as possible, Kaiser is a big business and feels like they don't care about your health needs farther how much cost to treat you will be, your health is not a priority, they're reactive not proactive. Too many bad experiences with several doctors! read more

Everyone has been incredibly friendly! This review is strictly in regards to this location. -Most of the hand sanitizers against the wall are broken or empty. -TV is only displaying something incredibly boring that NO ONE is watching but has medical commercials ALL THE TIME. So please change the channel to something amusing. -Lighting is minimal to extremely bad. I feel like I'm in a "Walking Dead" episode. -Parking should be validated! read more

So I wanted to write this review just to simply recommend the Kaiser on Sunset as one the best and most helpful kaiser hospitals I have been too. I have gone to the Kaiser in Bellflower and the new offices in Downey and they are not as helpful as Kaiser Sunset. I would also like to recommend Dr. Richard Green and George in Oncology at 1515 Edgemont, 5th floor. They made my mother's transition from City of Hope to Kaiser painless and have always been available to answer any of my questions. read more

They have been treating me great for a decade, Dr. Greene never gives up and always finds a solution to a problem you may have. I go out of my way to the one in Edgemont where several other Kaiser's would suffice, however I don't feel the same caring environment without Dr. Greene himself. read more

Nicely remodeled interior at this "small" building on the western edge of Kaiser Sunset's massive campus. Easy to follow signage with a private parking deck that doesn't validate for Kaiser patients....sort of puzzling. Had a surgery consult here that went incredibly well. Our surgeon was optimistic, calming, knowledgeable, and made special arrangements to see us. They went the extra mile here. Thank you. read more

Great staff, excellent doctors, and relatively short wait times given the number of patients waiting to be seen. They make you feel welcome and well taken care of. Impressive when compared to other urgent care facilities. Came for a broken ankle and left with a clear care plan with scheduled follow ups. The receptionist was also lovely. read more

My son was born early and had to stay in the NICU for several weeks. As the time came closer to discharge him, the doctor said we can take him home on the weekend. Received a call on Friday after lunch asking when we were going to pick up the baby. There was no 24 hour warning they were discharging my son. My husband was at work and I still could not drive since was still recovering from csection. Had his nurse, head nurse and social working all calling me and asking me why can't I get my son. All I could ask was why didn't you give us more advance notice that he would be discharged early?!? Doctors kept reassuring us that we can take him home when we were ready and we weren't since my husband was at work and no one told us of his discharge. I really felt like they were kicking him out. Once we got him, they immediately cleaned out the room he was in cause apparently they wanted to start on some construction work in that area. They obviously cared more about that then us. Least to say, we changed our insurance to a PPO plan after that. read more

So after calling and leaving a vm for the nurses desk at the specialist n no return of call that day I decided to call the appt center and get an appt with the dr only after waiting on hold for a supervisor and having a run around with a rep. Lol I show up for my booked appt n guess what the dr doesn't handle my case but a pa doesn't so now I'm waiting to talk to a nurse to book another correct appt in several days. So the argument before was that kaiser is too busy to return calls in 24-48hrs lol. I can't wait to switch insurances in November !!!! read more

I finally can say that Kaiser members Services Los Angeles. Won my confidence and Loyalty. April Supervisor is extremely professional, courteous and follows through. I gave them 5 star's. BRAVO !! Highly recommend to visit them. read more

The nurses here are very friendly. I came in here because of really bad food poisoning and they treated me in a timely manner. When I went there were a lot of people but the wait wasn't bad at all. read more