Fast, friendly, good value. I had a technician at the Country Club location in Nanaimo remember me…read morefrom my visit a year previous and asked specific follow up questions from our previous conversation. The team there is efficient and I will continue to give them my business.

Callum and his fellow associates are always exceptional for service, demeanor and efficiency. We…read moreare so happy to have this service in Parksville! What would we do without you? A+ Reasonable prices too!

had a slow tire leak on the ferry, called a few places to see if they could help but it's tire…read moreseason so everyone is booked. got off the ferry, saw the Midas shop, pulled in. they helped me quick, no appointment, no charge!

Had a flat tire on the ferry from horseshoe bay limped to Midas departure bay for a fix the staff…read moreand owner got me in right away, AWSOME crew there friendly and courteous, 5 star all the way , ty for your help

I had an excellent experience at Jiffy Lube. The technician checked my mileage and honestly advised…read moreme that I wasn't due for an oil change for another 3,000 km, rather than recommending unnecessary work. He also replaced my wiper blades free of charge. Friendly, professional, and honest service like this is hard to find. Thank you for putting customers first. Highly recommended!

Quick, efficient oil change. Professional and knowledgeable staff. Highly recommended!read more

Midas (Departure Bay Location Only):…read more I only went to this location because of the close proximity to my house. While the front end staff are friendly and accommodating. I will never go here again. After spending lots of $$$$ and giving them multiple chances; here is what has been consistent: -The Quality Control and Checklists of their work is well below par with each visit, I found parts paid for but not installed. -Each visit resulted in missing OEM parts, or parts not completely installed or parts even coming off my vehicle. -The owner is an absolute condescending, arrogant, person. -They overpromise and never deliver, I'm still waiting for a return/follow up call after I have reached out to them 4 times. The Hammond Bay Location; however, does deliver.

I was on a road trip from California to Vancouver and on the ferry to Vancouver Island a man…read morenoticed that there was a piece of plastic hanging down from the front end of my car underneath. It is a low sedan and it was scraping the ground. I did not know what to do , I could not refasten it or tear it off. I called a Lexus repair shop and they were busy for days. I called Midas and ask them if they could look under and fix it and they squeezed me in in about an hour from when I called. They fixed it immediately and did not charge me. There is a woman that's running the shop there and she seems very efficient. It really was a good feeling to be taken care of so soon and not charged. I haven't had the best experiences with Midas back inCalifornia.

Great service and fast. Amazing personnel. Very knowledgeable. They check everything. Will…read moredefinitely return. Thank you.

Great experience getting my oil changed. The tech's name was Callum and he could not have provided…read morebetter customer service. Friendly, personable and professional. The service was fast and efficient. Thank you very much.

If there was an option for less than one star I'd pick that. Literally the worst customer service…read moreand purchase experience of my life 47 years on this earth and I've seen some awful stuff but this place should win an award for worst dealership in Canada. Delivered a leaky vehicle full of water and after driving up and down the island several times over almost a month after purchasing the vehicle dealing with repairs they gave me one final kick in the nuts and left me with barely enough gas to get to the gas station in the hand off at the Campbell river dealership not involved just a handoff point I will never walk into another Ford dealership again as a result of this experience. If you are shopping for a vehicle skip this place you are literally better off going anywhere else. Got a lot to say but the coles notes version is skip this dealership if you value your money and time and want an experience that isn't a hassle.

We leased a 2024 Ford Bronco Sport from Steve Marshall Ford on April 8, 2025. We agreed to a…read more$40,000 all-in price -- signed in writing. But when the final lease paperwork was printed, the total had jumped to $43,695.50. No explanation was given, and no breakdown of the $3,695.50 increase was provided. We were not shown any accessory menu or given a chance to approve or decline the extra charges. These included a $1,995 "SMFL Bundle," $319 for undercoating, a $450 lease acquisition fee, and an $899 documentation fee -- none of which were clearly disclosed or discussed with us. We also came in looking to finance, and specifically asked about Ford's advertised 0%, 0.99%, and 3.99% interest rates. We were told those didn't apply because of a $7,000 rebate -- but that rebate never appeared in the final numbers. Instead, we were told the MSRP was $52,000, even though the official window sticker says $49,930. The "post-rebate" price of $45,000 was mentioned verbally but never appeared on any document. By the end of the day, we had been quoted or shown six different prices for the same vehicle: * $52,000 (verbal MSRP) * $49,930 (window sticker) * $45,000 (claimed post-rebate price) * $43,695.50 (lease capitalized cost) * $47,500 (insurance paperwork) * $40,000 (signed deal sheet) That kind of inconsistency speaks for itself. We've filed formal complaints with the Vehicle Sales Authority of BC, Ford Canada, and other oversight bodies. We've kept full records of everything -- emails, pricing sheets, lease documents, and insurance files. If you're a first-time buyer, please slow the process down. Take every document home to review, and don't sign anything on the spot. Ask more questions than you think you need to. We wish we had.

Unfortunately although yesterday I gave a glowing review to the branch on Victoria Trail, today I'm…read moremad as a wet hen. If I could give 0 stars I would. This morning my car had 3 flat tires, so not particularly happy today after being sent off yesterday thinking all was well. I called and spoke to Jeff and first he asked me if I could bring the car down. I said yes after I pumped up the tires. Then he said they couldn't do it today or tomorrow as they were fully booked. I understand this is a busy time, but then to be further told by him to go elsewhere when I trusted them to make sure they were leak free and good to drive on is extremely annoying. Why is it so hard to find a good tire shop in Nanaimo? Just heard from the new shop (not the one I am complaining about) that none of the tires were on the bead (I think that's the correct terminology) so had to be removed from the rims, the rims cleaned, and had to be reseated. I was prepared to pay for that yesterday but not today. I had told Jeff I had just purchased the rims and tires on Marketplace. He looked at the tires on my car and the ones on the "new to me" rims and advised me to keep the tires that came with the rims, which according to the shop I went to to fix the bad bead issue were from 2012. I can only assume this was to spare the time to remount them on the new to me rims. Did he not know that yesterday? And how, in good conscience, could you send me off with those tires which the new shop showed me were cracked and old? At least now I will have new tires too. You lost a sale on that too, Kal Tire. Thanks for doing a horrible job and possibly putting my life at risk. If I'd gone on the highway like this, I shudder to think what might have happened.

Five star review,I had a flat tire on my work van and we noticed it 3pm Saturday afternoon,I…read moremanaged to inflate the tire and drove the to cal tire and it was repaired no charge as we purchased the tires from Cal Tire. Great service now we can work on Monday. Jack olsen JLO electrical services ltd.

We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

Dragon got me in last minute and diagnosed my issue. He had some time the next day and made it…read morework. Ordered the part and did the install. I was a little early for my appointment. He moved my car in and performed the repair. His labor estimate was very well done. He came in $50 less than his previous estimate! If you live in Nanaimo and need a mechanic, I strongly recommend Cam at Dragon's Auto!

Needed new Breaks and routers for my Jeep they did an amazing job 500$ and Dodge wanted a 1,000$ so…read moreguess where I'm not going anymore!!