Following up on my review from nearly three years ago, I want to go out of my way to acknowledge a…read morefew people, as well as the dealership. In my years, I've done business with nearly a dozen dealerships. From the basic, no-frills financing, to this all-inclusive warranted financing, I've experienced it all. Toyota of El Cajon is, without question, the best I've ever experienced, even long after the contract ink has dried. There was an issue with a less-common extended coverage that didn't go as expected. Jose, my service advisor, did everything he could to get it resolved. When he hit a wall, Laura B. got involved. Laura is what some businesses refer to as "a fixer". She relayed what she was doing and who was involved. The list was not a short one. When things were ironed out, she was able to obtain results that kept the dealership and Toyota in good standing by acting in good faith and resolved the warranted coverage to my satisfaction. I will continue to support both Toyota and Toyota of El Cajon!

I have trusted this Toyota dealership to service my vehicle for the past 10 years and never…read moreexpected to leave feeling this disappointed. I brought my vehicle in for a routine oil change, something this dealership has performed many times over the years. After the service, I was informed that the oil drain plug had been stripped and that I now needed to replace the entire oil pan at a cost of approximately $740. Prior to this oil change, there were no leaks, no warning signs, and no issues with the oil pan or drain plug. The damage was discovered only after the dealership performed the service. It is difficult to understand how a routine maintenance item could suddenly become my financial responsibility when the problem arose during the oil change. What is most disappointing is not just the cost, but the lack of accountability. After being a loyal customer for a decade, I expected the dealership to stand behind its work and make a genuine effort to resolve the situation fairly. I received a call from Mr Anderson informing me that he would take care of labor and I would need to pay for parts. I informed Mr Anderson that I did not feel comfortable taking my vehicle back to them since they were not truthful for the beginning. I told him where I would be taking my vehicle and he told me to keep him posted of charges and that he would take care of labor. I gave him the verbal quote and he had no issues other than if the dealership would be charging me a diagnostic test. I told him no and if they did I would give him a call back. Vehicle was repaired and invoice sent to Mr Anderson. Two weeks later and he has not paid for the repair. Customer loyalty should matter. Unfortunately, this experience has caused me to lose confidence in a service department I trusted for many years. I hope the dealership reviews its service procedures and how it handles situations like this so other long-time customers are treated more fairly

I've been coming to this tire shop for a while now (about 4 visits so far), and they've been…read moreconsistently solid every single time. It's honestly hard to find a place that's this reliable. The moment you walk in, you're greeted with a smile and real professionalism--not the fake kind, but people who actually care about helping you out. Huge shoutout to Kenneth, Ruben, and Alex. Those guys seriously know what they're doing. They work fast, but they don't cut corners, which I really appreciate. Every time I've come in, they've taken care of me quickly and made sure everything was done right. You can tell they take pride in their work, and that kind of service stands out. Fair, efficient, and just overall good people. If you need anything tire-related, this is definitely the spot. I wouldn't keep coming back if it wasn't worth it.

Staff was friendly and helpful! Reasonable prices! They patched up my tire quickly and I was back…read moreon the road within 10-20 minutes! Will definitely be coming back here for any other issues with my tires

The only place in San Diego I will take my car for repairs…read more Claudio is honest, and fair. Sadly, mechanics like Claudio are rare in the auto repair industry. I began coming here when my Mom called from out of state, looking for an honest mechanic for a car being shipped to myself as an inheritance gift. He was honest with my mom, and completed the repairs for a fair price. Other shops have attempted to extort both myself and my girlfriend for made up repairs, Claudio either fixed for a fraction, or advised that the recommended repairs were not necessary. An absolute gem of a business, and as a reward for his honesty he has two more customers for life.

We have been taking our vehicles to Claudio for over 20 years. He is honest and fair. Claudio is an…read moreexpert in his field! It is good to have a mechanic that can be trusted!

I recently visited La Mesa Car Service at 8861 La Mesa Blvd and had an outstanding experience!…read moreMaria, who is the owner along with her husband, took exceptional care of me. She was incredibly communicative and made the whole process smooth and stress-free. I went in for an oil change, which cost around $60 for 5 quarts of synthetic oil. Additionally, I had a tire balance and rotation done, bringing my total to about $135. Maria's transparency and thoroughness were truly impressive. She informed me about everything without any pressure to purchase services I didn't need. Impressed by their service, I've already scheduled another appointment for my 135,000-mile checkup, which includes brake fluid replacement and fixing a cracked belt. Maria's kindness and extensive knowledge made me feel confident in their care. I'm thrilled that La Mesa Car Service is just down the street from my house. I wholeheartedly recommend them to all my friends, family, and clients. If you're looking for top-notch car care with a personal touch, this is the place to go! UPDATE: 7/1/25 I've brought my 2012 Infiniti here a couple times now, and every experience has been amazing. Most recently, I had a check engine light come on right before I was about to sell the car. They took me in immediately, diagnosed and resolved the issue quickly, and even printed a full report so I could show the buyer everything was taken care of--no stress, no hassle. This shop is incredibly trustworthy. Maria and her husband are the best--super honest, helpful, and efficient. I just bought a new 2025 Porsche Cayenne and without a doubt, I'll be bringing her here for service too. Highly recommend this place for anyone looking for honest, reliable car care in La Mesa!

The best auto service shop around! Wonderful staff.. incredible work.. efficient and knowledgeable…read more Whether it's an oil change or something more involved.. any problem ..they will solve and fix...Wouldn't go anywhere else!!

Very professional and quick service. Had two of my tires changed out in less than 10 minutes…read more Price was fair as well. Highly recommend him. Thank you

Honest review ? Trash business,…read more Mechanics are questionable. Couldn't even align a car axel, over charged my mother for cheap ass tires (we researched the brand) Don't send your mom, gf, grandma, auntie, sister here to get any thing repaired they love over charging females. I immediately told my mother to just go to Costco auto and get things done professionally because we have a membership there. P.s. the owner is this short dude that walks and talks with an attitude when you ask him simple questions about the work. If you're cheap and don't give a damn about your car this place is for you.