Anca took good care of me for my foot massage and pedicure. Great pampering in a relaxed atmosphere!

GO TO ANY OTHER SPA Went here for a bachelorette. The one bridesmaid arranged everything in advance and told people to call in with CC and switch appointments if we wanted too. I switched from an RMT massage to a manicure (30 min). The girl confirmed my appointment. Day of, I went to check In and they still had me under an RMT...so they switched me to a manicure but made a deal about it. Myself and another girl were brought up to get our nails done. Which was like a nook at the top of the stairs, beside the bathroom. Not a big deal but also not very spa-esk. Nails were done (you only get a choice of like 10 colours). I asked the girl how long it takes to dry and she said 30 minutes minimum and then shut the only light on and grabbed my stuff gave it to my friend and brought us to the reception area. I find it odd that a spa doesn't allow you to relax and let your $65(with tip) manicure to actually dry?...my friend had to take my credit card out for me and pay and drape my coat around me because my nails were still freshly painted. I emailed the salon about it afterwards and they were extremely rude and very defensive. These people have no sense of business or customer service and they blame the customer for everything instead of owning up. I never asked for my money back, but I wish I did. Go to ANY other spa besides this one for at least better customer service. Maybe they'll allow your nails to dry so when you get back to your condo they don't look like mine. The girl who did do my nails was very nice so I'll give her credit. But other than that, their CS/Manager is useless. Don't waste your money or time. read more

Kalola Spa Blue Mountain - Day Spas Near Me - Collingwood, Ontario

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RUDE AND UNPROFESSIONAL We visited kalola spa for our anniversary for a couples massage and to take advantage of the water therapies. Upon arrival we did not receive an orientation or info on the spa and services. We had to enquire about access to water therapies and were made to feel like it was a trouble. We were also told multiple times that the spa was a separate business from the water therapies ( blue mountain) We had a wayspa gift certificate to redeem, I had called to verify the fact they took the gift certificate when I made the appointment. Upon check out, we were rudely told that our credit card had been already charged for the services since our treatment was over at 330 ( we used the water therapies after ) which we had said upon check in. The attendant was rude and unprofessional then told me I couldn't use the gift certificate. That the " new girls" must have given me that info upon booking via telephone. She then proceeded to comment on how wayspa hasn't paid them for month etc etc. Never. Ever have I had such rude unprofessional service from a spa. We were there to celebrate, relax and unwind. We left feeling stressed, upset and angry. Stay away. Better to head to Scandanive read more

Usually I don't do this but I feel compelled to change my tune this time. This spa was an awful experience. I had a 50 minute "relaxing massage" and a deluxe organic facial which left me hobbling back to my hotel in pain and fearful of the rashes and welts beginning to form on my sensitive skin. The massage left me feeling anything but relaxed. My masseuse talked though out the entire process even though I started to give single syllable responses in a feeble attempt to put an end to the talking. To be fair, the massage that was done on my neck was great but that's it. Afterwards I was supposed to slip into the itty bitty robe provided and go to the facial room. The robe was not working and I, quite stupidly in hindsight, asked for a bigger robe. I was then told to just walk to another area and get one...you know, barely fitting into the current robe with my assets hanging out. At which point I had the "are you serious" look on my face and the person realized that maybe they should probably provide customer service and get the robe I requested. I get the new robe only to discover it's merely another color and longer but still the same unforgiving medium size. I am not a size 8. I have hips and bum, I am not ashamed of my body but I would like all of it packed in to feel the same level of comfort that I am paying for like everyone else. Everyone goes to the spa to decompress and enjoy themselves but that's difficult when you are made to feel subconscious about your body. I have spa'd several times before this and I have never felt like I can afford the luxury of a spa but not the comfort of a robe that fits. On the facial tip, I was reunited with my friend and we briefly swapped horror stories of our experiences thus far. When my facial began,the person just started slapping things on my face without telling me what they were - we did fill out a form in the beginning asking about allergies etc and where I also stated that I have sensitive skin - I have sensitive skin and yet my facialist was scrubbing my face raw. My friend is highly knowledgeable in skin care and was asking her person various questions of what is being put on our faces and whether or not they will be giving us SPF, you know because they scrubbed the crap out of our faces and applied vitamin C. For those of you wondering, the answer was "no". Yes, that's right, sent back out into the sun with no SPF after you've scrubbed and vitamin C'd faces to death. After it was all over, I was checking the damage in the mirror and I noticed I still had all this residue from the mask I had been given on my face. The melanin in my skin tends to make it relatively easy to notice the white gunk of the mask still on my face and yet, it completely escaped the vision of the person giving me a facial and, arguably starting at my face. I know what you must be thinking, I should have read the reviews. Honestly I had read both positives and negatives so I figured that maybe it'll be fine I mean, how can a massage be bad? I was dumb and I hope that you won't be. read more

I had a 50 minutes hot stone massage with Richard. Very professional. My body felt totally relax, all the intense were gone. Highly recommend Richard. And I would definitely come back. read more

I believe the Scandinavian spa is the most popular one to when in Blue Mountain, however, if you head over to the Blue Mountain Lodge, there is a nice little spa located in there. The atmosphere is calming, but a lighter cramped in the upper area where you wait, and where you can your manicures done. The reception is small too - and could be a crowded spot on a busy day. Staff is super nice, and I was quite happy with my services. I opted for a packed, Deluxe (massage, mani and pedi) My esthetitician was great. I had a relaxing massage, my pedi looked awesome, and my nails were great too. My only bump was that after my massage and pedi, we headed up to the manicure station, and there were only two stations and both were full. They had to make a make-shift station for me. Not that it was a huge deal - it was just poor appointment scheduling. I wasn't bothered by it, but at a spa that you are paying a good chunk of change for, feeling like you are VIP is always a must. And at that point, I did feel a little brushed aside. However, that is in no way directed to my services, which I was very pleased with. It was nice and quiet in the entire spa, and I felt exactly what I came there for...relaxed and pampered. read more

We had a wonderful and relaxing visit to this lovely spa. The services were really well done. We had massages, reflexology, reiki and beautiful manicures. The owner was on hand to answer questions regarding the many natural skin products and perfumes. The staff were extremely well trained and friendly. Thank you for making our trip fantastic! read more

GO TO SCANDINAVE! OVERPRICED, UNPROFESSIONAL, NOT THERAPEUTIC OR RELAXING. As part of a Blue Mountain booking my boyfriend planned for my birthday, we were provided vouchers for Kalola. We arrived 45 minutes early to make use of the steam room and saunas but were left sitting in the waiting "lounge" area to fill out forms, after completing them we were left waiting with no instruction or invitation to use the facilities, no guidance to where things were. We watched people come and go and finally, our therapists picked us up for our treatment. We thought perhaps the facilities were closed? QUALITY OF SERVICE - NOT GOOD Booked for "50 MIN. relaxation massage" I did not get the registered massage therapist, my expectations matched the fee schedule - high! The rushed sporadic hands made the 50 minutes anything but relaxing. I was scheduled for an additional treatment but the therapist ended my session and instructed me to dress to leave. MISTAKE IN COMMUNICATING BOOKING TO THERAPIST/THERAPIST ERROR: I went to check out and asked them to confirm what I had booked, they realized the error and made it seem like a favour that they wouldn't charge me for the service that I didn't get and asked. No apology. After the quality of my service, dressing completely, and being rushed out, I did not want to go back after the mistake was realized. No attempt was made to improve my experience. FINALLY after ALL THIS, they ask if I'd like to use the facilities to wait, now that I'd be waiting around for my boyfriend. Somehow he ended up with the right service. BLAME GAME, LACK OF PREPARATION and COMMUNICATION Which brings me to the second frustration. I had not brought a bathing suit. The spa's I had been to previously (Hammam - Toronto) at this very high price range - had provided robes and towels to wear in the steamroom/sauna. The Kalola admin condescendingly told me I should have just known to bring it but that the reminder to bring a bathing suit was in the e-mails and in my phone booking should have told me - they did not. I showed her the e-mail and she shrugged and blamed the front desk at Blue Mountain and charged me for the services and left me to wait outside. Since I had so much time to wait I went to the front desk to bring the error to their attention and express my frustration and they told me they have nothing to do with preparations or bookings at the spa. Instead of relaxed, I left very frustrated and that this issue was left completely unresolved after bringing it to the attention of the Blue mountain and Kalola administration. BTW, Scandinave Spa explicitly has on their brochures and e-mails to bring your bathing suit. read more

We got two relaxation massages. We bought the spa and stay package so had $200 in credit to the spa. I asked on the phone if the voucher covered the $95 massage and I was told yes. Massage was the strangest thing I had ever experienced. It was unlike any other massage. I ended up feeling more stressed than relaxed. I just felt so bizarre tbh. I felt like there was a full bottle of oil used on my body and she went from back to my hair so my hair was soaked in oil. I've never had anyone massage my hair so It took me off guard and I had curls done in my hair and she just literally took her fingers and pulled all the curls out and even grabbed my hair and pulled it purposely? So strange. Than with a face full of make up she went and massaged my face. Wiping off my makeup. I was not expecting my hair or face to be touched and was disappointed as I had dinner plans after. Everyone was super nice. It was just a lot of punching and random rubbing all over in an I relaxing manner. when I left the room my grandmother says: "wow you look terrible" lol with my hair and makeup all over. I couldn't wait to tell her how strange my experience was but before I could say anything she started going on about how weird it was and how uncomfortable she felt. Than turns out it was an additional $65 on top of the massages. Plus we tipped. So $150 each for a 50 minute relaxation massage. that stressed us out more essentially. Next time we will go back to our REAL RMT for 90 minutes at $120 ‍‍ read more

The staff was good. Enjoyed the massage. The pool and hot tubs make you wonder when you last got a tetanus shot. Far better is available for the money. read more

Got a 50 min RMT massage here by Joanna. It was good. I was mainly there for relaxation so she worked on my full body without focusing too much on a specific area. We arrived 15 min prior to our appointment and was seated in the waiting room. It was a large room that could seat around 15-20 people. They had magazines as well as water and granola bars for their customers. As well you can purchase some body lotions/candles/ oils at the front reception. We filled out some paper work. And was guided to a small room. The room had only enough room for the 2 side by side massage beds since we opted for a couples massage. The room was rather cold. We were given a few minutes to get into the bed. She worked on my back first with warm oils then was given a warm towel. Joanna was very accommodating to the right amount of pressure always asking if it needed to be softer or harder. The music was very soothing. As well I enjoyed her head massages. Upon leaving she greeted us at the door with water and also made suggestions on your body's health. read more

I was very excited to have my RMT massage , Indian head massage and pedicure at the spa although I was very let down . My massage was good , but the Indian head massage was not so good, I felt that my hair was tangled and pulled the entire time . The pedicure also was not good my feet were not soaked at all and it hurt to have my cuticles pushed back and cut dry. It was very disappointing considering the cost and with the atmosphere being so nice I was just disappointed that it didn't live up to my expectations. read more

I was disappointed with both a hair and makeup trial. The hairstylist ignored the picture I brought in, and even when I asked her to change certain elements, she refused saying it didn't work for me. The makeup trial was really not very nice-- not a great application, and the makeup they use doesn't work well for photography. read more

rude over the phone. Kind of didnt care whether or not a customer came in or not. I think customer service should be friendly.

I had a massage with Nathaniel, just as a treat to myself. Wow! He did a fantastic job in straightening out things that I didn't realize were impacting my minor aches and pains. Felt great immediately after and still feeling the positive effects of his treatment days later! I will visit Nathaniel and the spa again!! read more

I booked a couples massage for my husband's birthday. Richard did my massage and it was honestly the best massage I've ever had. It just felt like he was really committed. I'm also close to 7 months pregnant and he respected that and still gave me an incredible massage. Randy did my husband's massage. It didn't "wow" him and if he was giving a review it would probably be a 3 max. read more

I visited the Kalola Spa prior to attending an engagement party. I thought I would pamper myself as I was in town for the weekend. I booked a blow out and make up application. Upon completing the wash and hair dry, I asked if they could please flat iron it bit. They didn't have one! I was totally surprised, how does a salon not have a flat iron? The stylist said she forgot it at home. I thought ok, guess I'll do that myself when I get back the hotel as I had brought my own. The make-up trial was also not great. The application was thick and even though I stated I'm not a big fan of gold and metallics that is what was used. I asked for a matte nude lip, I got a shinny orange. I ended up flat ironing my own hair and wiping off most of the make up prior to going to the party. I would not recommend this spa for these service. It was quite busy I noticed with people getting massages etc. I should have thought something was a miss when I was the only person in the salon area for the whole duration of my appointment. Perhaps it is not known for this. Save your money and go somewhere else if you are looking for hair and make-up. read more

What a disappointment this was! I rarely get away from my family and my girlfriend and I were in Blue Mountain for a night, decided to go to Kalola for facials. We went early to use the facilities, as highlighted online, and it was so rundown and ghetto. One hot tub was closed down completely. The facilities were just a pool in the hotel, the sauna was down by the changerooms, but it all felt so low-end. Now to the facial, which I was really excited for and hoped that it would make the "facilities" debacle a non issue. My person talked throughout most of it, even though I just wanted to relax and didn't engage back with her, she just kept going. Worst of all, she smelled of b.o and every time she moved I caught a whiff and it just ruined the whole experience. She also got some of the gritty mask in my mouth so I had that in my teeth for a good portion of the facial. If I'm paying that kind of money (and it's a lot!), I expect excellence. I reached out to the spa to complain and never got an answer. Won't be going back there, that's for sure. read more

I generally don't like to post bad review but as I had a (very) bad experience, I think I should share it. FYI, I go often to spas and had a lot of massages in the past. I think I visited around 15 different ones and this one was the worst, and it's not the cheapest one, the treatment is 325$ + tx + tips (Tranquility - Kalola Signature Treatment). So, as you could imagine, I was expecting an ultimate one, but it was not at all! My main complaint is that the facilities are terrible, and not at all what it's been advertised on their website. Most of the photos you can see on their website don't represent the reality of it. Of course I didn't see all the rooms, but what I experienced was BAD. The treatment room was terrible and so tiny that the therapist as just few inches to go around the table. Everything in it was old and a bit "dirty" (or at least seemed to be: the lights, the ceiling, the "oven" to warm up the oils), it was like being in a closet. The treatment was not that bad but it was just ok, and for the price... it was not good enough. Furthermore when they say they have indoor and outdoor hot tubs, it's not exactly right. In fact they share them with the Blue Mountain Inn, so they are not their facilities. The access is terrible, you have to take an elevator and go to the basement, you feel like going to a parking lot. Nothing there is "zen" nor beautiful. It's ugly and smells the pool chlorine. Of course, I was there during the winter, maybe not the best time, but the outside hot tubs were again terrible and the view... well... if you like to see a giant antenna surrounded by all the Blue Mountain Inn rooms, you might like it, but it was not my cup of tea. I'm sorry to have to leave such a bad review but I'm really disappointed by it, I would not recommend it and feel their website is a deceitful advertising. read more

I had services at Kalola over the Christmas break with my sister and our daughters. We were very happy with our services. We had deluxe packages with a facial, pedi and mani. Our therapists were very professional and they did a great job. We also upgraded to the new shellac polish. ( so nice to be able to put our boots on right away) I would recommend the spa to anyone. It was a little small but I understand that they have to work within the space they are given. A real Christmas Treat! read more