Someone warned me not to use Steve's Plumbing but didn't say why; however since they were the ONLY…read moreplumber willing to take my call, I felt I had no choice in the matter. Nathan showed up and he was nice and went out of his way to try and get the thing working. This was just to be an appt for an "estimate" but he still tried his best to get this water heater working. No go, it needed all new insides in spite of being brand new. Which were under warranty and shipped to me the following week. He told me the next visit should be around $185. and I was fine with that. The next day I got an email from Steve's stating that the "next visit would be $382. for whatever reason they came back for." This was upsetting as I didn't think I was covered for "labor" under the mfgrs warranty and would have to pay it out of pocket and it was a financial hardship. Almost 80 and existing only on a very meagre SS income. Emailed Steve's to ask why it was so high; no one responded. Then someone emailed after that to ask "how the service went?" and I asked the same question again, about why the estimate almost doubled in price? And again I got no response! When a business ghosts you it's not a good sign. There is clearly room for improvement in the area of communications. I was ready to look for a different plumber when by sheer luck I met someone who knew the manager of their Kona office. This person talked to the manager and explained my situation; the next thing I knew was that Nathan called out of the blue and offered to come back over immediately and install the new parts to get the heater working. He came right over, did the work and didn't mention a thing about money. I was thrilled and willing to pay the $185. he had originally quoted me but he said "no, not necessary" and left!! In the meantime I had found out that I did have labor coverage on the water heater's warranty. I emailed Steve's and reminded them about labor being covered and asked them to please get their money from AO Smith, the manufacturer. I hope they did since they deserve to be paid for their time and work. I was not looking for free work! I would definitely use them again and I would also request Nathan if possible. I must have called at least 4 or 5 other plumbers and only one responded saying he was booked up for the next 6 weeks. Such is life in Hawaii. If I hadn't have met this person who knew the manager this might have been a completely different story...

Good service but their pricing is high compared to other plumbing services. They seem…read moreknowledgeable in providing good work.

We are so pleased with the service we received from Doctor HVAC. With the first phone call they…read morehad us on the schedule. They showed up on time and worked tirelessly to fix our Air Conditioning. They were very responsive, and were determined to fix our unit. The empathy they exuded knowing that we were working in a stagnant 93 degree environment was enlightening. I highly recommend this business and I have asked that they put us on a regular schedule for cleaning and maintenance. Thank you Doctor HVAC!

Daniel and Joey are the best HVAC technicians on the island, they properly diagnosed the fault with…read moreour Fujitsu split unit as a faulty fan assembly, replaced it and the system works perfectly. This is the only place to call for all HVAC related issues or replacement. Brad&Jennifer

My Air conditioning went out on a Saturday night, we were all so hot by the morning and I had to…read moretry to call someone out to fix it on a Sunday. I called 3 different places, the only one who answered was Mike from Kona Air Conditioning. He was so professional and friendly, he knew it was around 83 degrees and humid, and he said he would be out within the hour!! On a Sunday! I cannot tell you in words how much I appreciated that he came out so soon, And he fixed it within the hour!! :) There are not many businesses like you in this world today! Thank you, thank you, thank you!

We absolutely 100% recommend Kona Air Conditioning! They are the highest quality professionals,…read morethey listen to your concerns and focus their solutions on your key issues, budget, needs, etc. That said, Desmond does a good job of educating his clients on options! After all they are the professionals so plenty of options to share! Katie who handles the office, scheduling, client questions...is absolutely awesome as well! We had an air conditioner that had been out of commission for awhile, we had used one contractor who did an expensive patch fix that did not last (it seems that he did not do a complete review of our system and had not fully assessed or even looked at the equipment in our attic) which was quite unfortunate and rather costly, to the contrary Desmond with Kona Air Conditioning took a really good look at the whole system and clearly explained the issue and initial options. They manage a crew of terrific air conditioning professionals that get the job done with minimal disruption to a household. Totally clean, taped off areas and used plastic and drop cloths. Did not even have to cut or expand access points. No excessively long wait times either once we decided to move forward with them. Warranties on service/labor, warranty on parts/new equipment, they handle product registration and any rebates from Hawai'i Energy. We could not be happier with them! To a person every one with their company has been 5 Star terrific, professional, respectful, informative, responsive, customer focused, and just very nice people to deal with even if your grumpy from being hot when your old AC fails. Thanks Kona Air Conditioning, we are going to refer our nearest and dearest to you...and any one reading this review!

Very good service. They were out the very next morning to take care of our problem. I wouldn't…read morehesitate to call him again. Thank you.

Big Island AC Service provided excellent service in installing our AC units. They provided…read moreprofessional, quality service at a reasonable price. They always showed up when they said they would and cleaned up after they were finished. We are very happy with our 4 units and would highly recommend them.

Highly Recommended! I called today for the first time concerned that the AC for my business was…read moreblowing warm air for the past 2 days. Wendy was able to get a tech to my business with in a couple of hours. Not only was Scott (tech) very knowledgeable, efficient and friendly be he was able to fix my problem within an hour! I now feel silly that I hesitated to call and just dealt with the warm air, or perhaps I was hesitant due to a call to another company earlier in the morning. The company I called prior, (which I wont name) had high ratings however the lady was very rude trying to over talk and inform me on how they operate as a business (thanks for the unwanted lesson btw) rather then listen to my concerns. Again, Big Mahalos Wendy and Scott for taking care of me as well as my business and customers!!

From the owner: Specializing in: - Air Conditioning Service & Repair…read more- Duct Cleaning - Cleaning Contractors - Air Conditioning Contractors & Systems

In April 2022, 4 years ago, Hilo Air installed 3 mini splits and a used central condenser with…read morewhat we were told was a 10 year warranty in our home for just over $8,000. This April, almost exactly 4 years later, the system was leaking water and not working. Technician came out, said the coil was leaking. Was here for 2 hours. I asked him what we owed. He said Hilo Air would send us a bill, but it should be about $250 to $300. Hilo Air said the condenser was now 5 years old and past warranty because it was used and we needed a new one. For $7,000. The cost about doubled in 4 years! But that price included the service call. OK. When I asked for a separate bill, they said the service call would be about $378. Today, May 7th, I told them we could not afford a new system, we would go without A/C, and to please invoice us for the service call separately. The new invoice showed the service call now cost $403. For 2 hours of the Tech's time. Hilo Air is not the same company it used to be. I cannot recommend Hilo Air due to their ever changing price quotes. I believe they are using any excuse to gouge their customers. In my opinion they cannot be trusted. Do not use.

BEWARE!!! Hilo Air…read moreappears only to care about being paid. Not concerned with actually providing good service. SPOILER: Hilo Air and its technicians/workers along with its owner appear to only care about being paid and are not concerned with providing actual quality service to customers, despite my attempts to communicate the numerous issues to management and the owner. Series of events went as follows: 1. Scheduled a first visit to troubleshoot what the issue is with my AC unit. 2. FIRST visit - technician came out and did some tests and left me with the impression that everything was working and then left. Only to find out a week later that we needed to order a part. I was surprised. Spoke to Mitch about this and told him I had no issue with paying for a part I needed, but there was a communication breakdown with the tech. 3. SECOND visit - technician made a mistake in the quantity of refrigerant put into the AC unit. Checked for leaks. Did not communicate well what was expected to happen going forward. Did not specify needing a 3rd visit. 4. THIRD visit - Technician (Abner) showed up late. I called Hilo Air's office and talked to Mitch. He hadn't heard from Abner. Abner then told Mitch he was going to be late when he was 30 minutes away and 20 minutes late to my schedule appointment. Prior to this visit I made it clear that I was frustrated to Mitch and did not want to have a 4th, 5th, 6th visit to fix an issue that should have been communicated clearly what the problem was and needed in the first 2 visits. Note - Two rooms are attached to this AC unit. One had issues, the other worked. By the end of the visit the technician had left me with both rooms not working properly. Technician shows up 90 minutes late. He (Abner) finds out that during his second visit he had to redo the refrigerant portion of work from visit #2. I communicate to Mitch that I am not paying for the extra time and work for the technician to REDO his work from the 2nd visit. At the end of the work day around 3:45 I caught the technician looking to leave without properly informing me what the current temperatures were in both rooms. He put away all of his equipment and did not appear to have the intention of showing me the issues with the AC unit and the two rooms. He had caused a problem with the room that was working and wasn't going to show me the issue. I had to ask him to bring out his tools to measure the temperatures in both rooms. This interaction was recorded where the technician admits (Abner) that he doesn't know that is wrong with the AC and that he doesn't know why the temperature is outside of the normal operating range it is supposed to work at. His short term solution: Run the AC over the weekend. At the end of this visit I immediately called Mitch at Hilo Air and told him what transpired and told him I was not going to pay for this 3rd visit and the portion of the 2nd visit that the technician (Abner) did incorrectly as well. Mitch informs me he will find a solution to get me up and running with my AC (Friday). Monday comes, Tuesday comes no call from Hilo Air or Mitch. I call them and ask Mitch what do we do as I'm not happy with having to be forced to schedule a 4th visit. Note - This 4th visit that was scheduled was essentially an extension of the 3rd visit described above. 5. FOURTH visit - Technician comes out and tests temperatures and a few things and tells me we need to install another part. At this point I tell him I don't want to schedule a 5th (yes a FIFTH visit) to fix my AC unit. And to have Mitch call me because at this point I'm not happy. 6. I email Mitch my series of notes, issues, and inform him that I want to know what I am being billed currently as we are now on the FIFTH visit. 7. I respond with my notes above to which I am forwarded to the owner of Hilo Air. 8. A week goes by and no one responds to my email. I reply again/forwarding the email to the owner again. 9. I get a bill in which I do not agree with. 10. I reply to the owner and ask him to call me directly on my cell phone. 11. He doesn't call me, doesn't want to know the context of how things played out, but resorts to glossing over my issues that are accurate documented on my end with audio and video recordings of his technician and instead does the following: The owner of Hilo Air tells me if I have a problem with their company that I should call another AC company. The owner also tells me he is doing me a favor by not charging me for the 5-6 hour visit (3rd visit). Condescending email. I intend on paying for the portion of the bill in which I believe I should pay based on the service that was provided. My AC still has not been fixed after 2-3 months of back and forth with their technician, owner, office manager etc. My conclusion: Hilo Air AC is primarily concerned with billing hours and not too concerned with hearing their customers out before passing judgement. BEWARE!