This place have some good points and bad points :
Good:
big rooms
good size bathroom
nice infinity pool
great design and good condition lounge chairs and umbrella
some of the security staff, house keeping, some wait staff, and sone front desk were nice
Bad:
food is not good and this is the only one in the place; no other choices and it's pretty pricey for food that is not good
wait staff service was not good and most are not smiling or not explaining what is included in the complimentary breakfast. they will not tell you some drinks are bot included and will let you pay for it at the end.
the confirmation reservation had a different security deposit amount versus what was asked for once you are checking in plus it needs to be in cash which they never communicated.
the front desk lady did not clearly explain the charges she requested for and the complimentary breakfast. they asked for us to pay for an extra person for 4 person room for 12k for 2 extra person per room. Then when we arrived at the breakfast area next day they are asking us to pay for another 900 pesos for the 4th person for breakfast. This is all misleading and highway robbery for people coming to this resort. they did not communicate this extra payments accurately on their confirmation.
the wait staff looks like they are done with their job and not happy which showed they are not happy being there for clients either. it was such a bad experience.
the company van for staff they are renting smells bad and has a cockroach inside. we had to kill while we are riding it.
the beach water requires cleaning since there were some trash around the sides.
no elevator either.
overall not a good experience for this expensive place. read more