I came in to buy an audio interface or mixer to set up a rehearsal space for my friends and I. I'm…read morenot a sound engineer by any means, but Mark took the time to help me find the right product for what I wanted to do. We settled on a Zoom LiveTrak L-12, which had phantom power for our vocal mics and plenty of tracks to fit all the inputs we needed. Mark took the time to talk to me, and I also appreciate that he didn't just sell me the most expensive mixer they had, but a more affordable one that handled what we needed.

Took my Yamaha keyboard in to repair. They said it wasn't fixable, but retuned it not intact, with…read morethe casing bent and not closable. So was it really the part? Or the fact that they messed up? Then I came in to pick it up.. they were going to refund half the 150 Deposit. They Charged me 75$ more. And said I have to come in to the store to get it re

Great craftmanship on all repairs. Brought my 30 year old Carvin for work. Very satisfied…read more Also...bought a couple used instruments. Very happy!

The only music store you need to go to. Great selection. Knowledgeable people. Staff is amazing. A+…read moreeverything.

Had a wonderful experience with her. We bought a cello used and daughters instructor told us the…read moreaction was too high. She took a look and said the nut needed to be lowered. She wasn't pushy and it was such a reasonable price to fix it of $10. Came to pick it up a week later and the repairman had also rounded the pegs for free so that they held better! It was tuned and good as new. I mentioned that we probably need to get some rosin for the bow and she threw one in for free. Will be back for future cello needs!

We have rented from Jan for years. She and her employees provide wonderful service at very…read morereasonable prices.

Very helpful in assisting me to choose a guitar. Lessons here are very satisfactory- knowledgeable…read moreteacher Variety of instruments sold here including music books & other music-related items. Thank you

Music to your ears! Great service at this music store. The prices are reasonable and my hubby's a…read moreprofessional musician and bass player and he shops here regularly. The instruments are available to try and can try. They also carry a lot of accessories and smaller musical equipment. I bought some new drum sticks here and a foot tambourine. Keep on grooving!!

I went in to buy my son a guitar. As soon as they guy was going to show us a guitar another person…read moreworking in the store yelled don't get stuck in there. After we decided which guitar we were going to purchase the sales representative was rude and they wouldn't honor the sale that was advertised on the website. He also seemed rushed to get us out of the store, like he didn't have time to deal with us. I'm very disappointed and will never go back.

I had a great experience at Guitar Center. We were immediately greeted upon entering the store and…read morewere helped with no pressure and plenty of space to look around. The sales associate who helped us, Cody, was knowledgeable and friendly. Cody showed us what was available in the style and price range we were looking for, and he was able to answer questions and give me a brief technical demonstration on the built-in tuner and pre-amp. At no time did I feel pressured or intimidated, and this was literally the first time I had ever even held a guitar. We came in to look but ended up purchasing a guitar, case, and protection plan, and I felt really good about my first guitar purchase. Purchase: Lucero LC150Sce Spruce/Sapele Cutaway Acoustic-Electric Classical

Not sure where to begin on this. They can do the school and my kid wanted a drum set. It seemed…read moreeasier to pay the full amount rather than make payments. That was the easy part. But now they are billing me for the same item I paid for. And I have a receipt for payment. Apparently that's not good enough for them. They sent it to a collection agency, who offered to settle the matter for the same money that was already paid. Talk about a way to sour what should be a positive experience for youngsters. Avoid these crooks

Terrible customer service at the Midlothian location, especially from the manager! Go to Guitar…read moreCenter or Bach to Rock instead!

These folks are great, as are their pickups. I live an hour or so away and I'm building a…read morepartscaster Telecaster. I didn't know which of their pickups to get, so I stopped by (you should call first, it's not a retail store). Lindy was on vacation, but a very nice gentleman helped me, explained the different pickups and handed me a couple of guitars to try. The pickups are great, I can't wait to get them in my new guitar.

He makes the best pickups out there. He is passionate about what he does it shows…read more He or his small staff will take the time to answer questions. I have his Vintage Hots in my Strat and they are gorgeous. It's all about tone. _______

Great service and flexibility! Best teachers that give every child a chance and fully support!read more

We had a birthday party for my 9 yr old and 12 of his closest friends. All of his friends were…read moreexcited and really enjoyed the party. We honestly didn't know what to expect and didn't know if they could play a song together. The staff at Bach to Rock were super nice and helped everyone learn their part. The kids were so happy they did play and sing. And they were all happy with their take away gifts and CDs. I heard from several parents their kids kept listening to their cds and wanted to take lessons for their particular instrument. Thank you for making this such a happy and memorable experience!

I've known Jeff for some time and I know where he got his training in repair, so I had no qualms…read moreabout bringing him a tuba for a cleaning. Jeff did a great job and took the time to follow up a few months later to see how I was doing with the tuba. I've got more instrument cleanings and work that needs to be done, Jeff will be my first call.

River City Brassworks is the real deal! Quality work by a humble, honest guy. I brought in a…read moreclunker of a horn and Jeff was able to make it play so much better. He tested it right in front of me and explained everything he was doing. Richmond is lucky to have a great repair shop for brass instruments now.