Some of these reviews praising the "great communication" genuinely have me wondering if we spoke to…read morethe same person. Dr. Singel, if answering the phone and speaking to potential patients is not your strong suit, perhaps investing in a receptionist would be worthwhile. Especially if a caller is apparently expected to first acknowledge that they are speaking to the king of neurosurgery before being worthy of basic courtesy. Sir, get a grip. I have tremendous respect for doctors, the education, training, sacrifice, and responsibility that come with the profession deserve respect. But respect is mutual. You could be the President of the United States, and if you speak to me disrespectfully, I am absolutely going to match that energy. A title does not exempt anyone from basic manners. Maybe Dr. Singel is an excellent doctor. Maybe he is a phenomenal surgeon. Maybe the people who know him personally think he is wonderful. I can only speak from my experience as a potential patient, and that experience told me his communication and interpersonal skills could use some serious work. People calling a neurosurgeon's office are generally not calling for fun. They may be scared, confused, in pain, or simply trying to understand what their first step is. If you cannot tolerate a few questions, a little small talk, or someone who does not already understand the process, perhaps squeeze one more year into all that schooling or at minimum, a workshop on communication, patience, and how to speak to people with basic respect. And maybe then you'll notice a difference in how people respond to you. Because the interaction I just had told me everything I needed to know. I would never put my health, trust, or life in the hands of someone who could not manage to show basic respect during a simple phone call. You may very well be an exceptional surgeon, Dr. Singel. Unfortunately, I'll never find out and based on that conversation, I'm perfectly okay with that.

Great doctor with excellent communication skills. The diagnostic is well explained during the…read moreconsult. He made sure I understood well the issue. Overall, a very positive interaction.

I've broken my nose several times and just thought that was it forever. I saw Dr. Ta and he had…read moresuch patience and walked me through the process of getting surgery with every step of the way. Both Dr Ta and his staff are incredible. I'm 5 weeks post op and I haven't slept this well in 30 years. I absolutely recommend!!!!

I highly recommend Dr. Ta very knowledgable, intelligent and patient. He was able to address my…read moreissues and entirely explain all my questions.

I've only had one visit with Dr.FOlan, but it was a very positive experience. I came in with…read morecold/flu symptoms, and he gave me exactly the care I needed. From the start, he was very attentive to detail and took the time to really listen to my concerns without making me feel rushed. He asked thoughtful questions and made sure to fully understand my symptoms. He also explained everything clearly and in a way that was easy to understand, which I really appreciated. It made the whole visit feel much more reassuring. What stood out most was how caring and genuinely concerned he was about my well-being. It felt like he truly wanted me to get better, not just treat the symptoms and move on. Based on this first visit, I feel confident continuing care with this office and would definitely recommend him to others.

High primary doctor care quality, front office and service experience, excellent!! I would…read morerecommend Dr. Folan and Sutter Health San Mateo.

Dr. O Holleran is tops ! You may indeed have to wait because he is an on call surgeon who does…read morehave to dash to the hospital to someone who needs immediate help. Thankfully, for those of us who understand the what 'emergency' means and hope when we have one 'non emergency' patients will understand they'll need to reschedule Dr O Holleran will be that surgeon. We think his office staff is very professional and have signs and always indicate to call ahead to help timing. Dr. O Holleran does work in a fab '50's building in San Carlos, is independent, refuses to be guided by insurance and allowed us to factor our preferences into the surgery decision making. We wouldn't go to anyone else. Very, very grateful for him and his office staff.

My son has seen Dr. O'Holleran twice for two separate issues and both times he was amazing! He's…read morevery easy to talk to and responds immediately when I've called with questions. He has done a great job with both surgeries, I highly recommend him!

Best doctor I've ever had, cardiologist and Primary care physician for the last 18 years…read more Unfortunately he's retiring and I'm searching for a new PCP, but will be hard-pressed to find one who can compare to him. He's been extremely knowledgeable, thorough and compassionate. His staff is the best. Lisa his office manager is on top of everything. She practically does his job for him (as far as is allowable). I told myself I would rue the day he retires. That day comes too soon.

Kind, considerate, professional - an excellent doctor. Dr…read more Watters listens well, is kind and considerate. He does not jump to conclusions and is cautious if symptoms say one thing and tests say another. He is easy to talk to, compassionate and understanding. I believe he genuinely cares about his patients. I highly recommend.

I worked with Dr. Kasey Li on a palate expander procedure to address sleep apnea, and the…read moreexperience was exceptional from start to finish. What stood out most was his deep clinical expertise, judgment, and quiet confidence. He is meticulous in his evaluation and very clear and honest about tradeoffs, expectations, and the role of patient-specific anatomy. The procedure required real commitment, but Dr. Li and his team provided thorough, attentive follow-up care throughout the full 18-month expansion process. I have just completed the procedure and have experienced a significant reduction in my CPAP pressure settings, along with a meaningful improvement in sleep quality. Even while using CPAP previously, I rarely slept more than seven hours a night; I can now sleep a full eight hours and feel genuinely rested. I also notice clearer, freer breathing during the day. Dr. Li is widely regarded as a leading expert in this procedure, and my experience reflects that level of mastery and care.

I recently was treated by Dr. Kasey Li at Stanford and had a truly life-changing experience. Prior…read moreto visiting Dr. Li, I had undergone an MMA surgery with another Stanford surgeon with a very minimal 3 mm jaw advancement, and because of this, my AHI remained the same one year after surgery as it was before surgery -- in other words, the surgery did not improve my sleep apnea at all. However, Dr. Li was able to help me by performing his EASE procedure, which not only helped me sleep better, but also prevented me from needing another revision MMA surgery to advance me the clinically recommended 10+ mm (instead of just a paltry 3 mm). During my EASE operation, Dr. Li even removed some of the MMA hardware from the previous surgery because it was "festering." Compared to MMA, EASE was much less invasive (I was back at work in less than a week), and after several months of gradual expansion with Dr. Li, he had gotten me off CPAP completely, allowing me to sleep much better without having to wear an uncomfortable mask forcing air into my nose every night. This was a tremendous outcome! I was surprised at how much more helpful EASE was for my sleep apnea than my initial MMA, given the latter required a month off work on a full-liquid diet. Treating sleep apnea is a mine field. I researched the alternatives to EASE heavily, and every other option was significantly more invasive and risky (any maxillary expansion procedure involving a LeFort cut is going to be rough and risk complications). There's also quite a few completely unproven / ineffective treatments that do not help sleep apnea at all that you have to be prudent to avoid. And as I found out the hard way, even at name-brand institutions, the surgeons there may not advance your jaw enough to help your sleep apnea. Dr. Kasey Li is truly the best in the world and will take excellent care of you. I am forever grateful for his help and expertise.

Very competent personable genuine ENT that is easy to discuss issues, asks questions to ensure…read moreunderstanding the patient and still manages time extremely well!! Efficient yet never rushed, after summary notes extended her care for additional knowledge, a sign of experience. Office was equally efficient and thorough despite my being late and appreciated my calling ahead to inform them.

My elderly dad suddenly lost hearing in his ear and we were very fortunate to see Dr. Moir. She…read moreexplained the procedure and resolved the hearing issue during the first visit. Thanks to the team at Sutter San Carlos, including Dr. Pyne, she was terrific as well!

Dr. Ayati is a great doctor. He has great bedside manner. He is very knowledgeable in geriatric…read moremedicine and dementia. He is kind and passionate about his patients. His office staff are professional. I highly recommend him.

Dr. Ayati has a very good reputation in the community for providing quality care to his patients. I…read morehighly recommend him for those who need a good doctor to care for their aging parents and loved ones.