Not familiar with the area I was pleased to find services available for counseling in the area…read more Well pleased with my experience.

As a former colleague, Erin has amazing clinical knowledge and skills. She works diligently to…read moreprovide holistic, trauma centered care to her clients. Erin also has solid ethical integrity. If you're thinking about counseling, I would highly recommend.

Alfa Counseling is the best mental health practice I have ever been to. Because I have a past…read morehistory with trauma, I had been in need of a counselor whose work is trauma-focused. I was able to find that at Alfa. Through my time at Alfa, I worked with two different counselors (the first left due to maternity leave). Both counselors were professional but also incredibly kind, caring, and compassionate. I worked with both on EMDR (Eye Movement Desensitization and Reprocessing) therapy, which I had never tried before becoming a patient at Alfa. This was not an easy process for me to work through, but I felt safe and supported by my counselors. Alfa's office space is the most well put together I have ever seen in a mental health practice. From the waiting room to the bathroom, the entire office is bathed in serene hues of blues and soft greens. Sound machines also fill the air with tranquil sounds. The space is so peaceful and calming. It is the perfect environment in which to care for one's mental health. I found it quite easy to book appointments and I appreciated the use of an online portal that I could use to securely communicate with my counselors in case I needed to reach them outside of their scheduled availability. All of my communication with Alfa employees was extremely prompt. If you are in need of a new mental health professional, I cannot recommend Alfa Counseling enough. Alfa, in all aspects, has far exceeded the performance of every other practice I have ever been a patient of. I am disappointed that, because of outside factors, I am no longer able to be a patient at this practice, but I am so thankful that I found Alfa when I most needed it.

They charged my debit card twice without any notice or any itemized statement of any kind. Poor…read morebilling practices and poor communication.

If I could give this place zero stars I would. The front desk needs major improvement with their…read morecustomer service skills. Even though we had a family member within this facility, making us worry by not giving pertinent information about our family member made us worry. The tone and words said not only to me and my mom but literally cussing out our family member is egregious and disrespectful. The front desk attendees create the entire vibe of the facility and being disrespectful to people doesn't cut it. I'm grateful for the care that was given.

*Do not wait for them if your gut says you shouldn't **…read more I called this facility on Monday seeking resources for my adult stepson who was refusing to take the necessary steps to keep himself alive. Its Wednesday morning and I have heard nothing. I called asking for help and for whatever reason even a voicemail could not be returned. I needed to know the process for involuntary admission to a mental health hospital. We are fortunate that my stepson had an appointment he kept with his psychiatrist but my husband and I did have to intervene. He is at OSU as an inpatient now. I'm writing this for those who contact this facility and hear nothing like I did. Know there is help available at other places.

I've been a patient with Emerald Psychiatry & TMS Center for about two years now and have had a…read morevery positive experience. I originally switched to Emerald in 2024 when my insurance changed, and they were recommended by my previous office. I'm really glad I made the transition. My psychiatrist has been wonderful to work with. She is thoughtful, attentive, and I always feel heard during our appointments. It's clear she truly cares about her patients and takes the time to make sure treatment plans are working. I've also worked with two therapists there. The first one just wasn't the right fit for me personally, which can happen anywhere, but the process of switching was smooth, and the second therapist has been a great match. We work very well together and I've found the sessions very helpful. All of my appointments have been virtual, and the process has been easy and reliable. I've never had issues with scheduling or the telehealth platform. Overall, I highly recommend Emerald Psychiatry & TMS Center. The providers are professional, compassionate, and the practice has made accessing mental health care straightforward and supportive.

This is for anyone who is considering care with Emerald or has just left care-- it is not normal to…read moreleave an intake feeling hopeless, horrible about yourself, and completely flooded with trauma you can't process alone. It is not normal to have your therapist rush you through the intake because she spent the first half of the session lecturing you about a topic she presumes you to know nothing about (automatically made a lot of assumptions about my disability). It is not normal to tell your therapist about this life changing rare disorder you were recently diagnosed with (the entire reason I moved to Ohio and have to completely restart all care with new providers) and for her to dismiss it and say many people on her caseload have this condition that she seemingly knows nothing about. I promise you- they don't and even if they did-- their experiences are not my own. It is not normal for the therapist to talk the majority of the intake (yet no introduction or explanation of services) and tell you you need to explain your trauma in 1 sentence or less, then act annoyed that some trauma can't be concisely explained in 1 sentence. Most of all, it's not normal for a therapist who barely got to know me, did zero assessments and offered no compassion, to then end the intake by attempting to diagnose me with a personality disorder. I'm going to be incredibly vulnerable in this review in the hopes of saving someone else from the horrible experience that I had, because truly it is downright dangerous and harmful for therapists to 1. Practice outside of their scope of competence and 2. Flood their clients asking about trauma with zero reassurance or empathy offered 3. Diagnose a personality disorder without getting to know my personality My therapist, Nichole Evans, claimed that the diagnosis was due to suicidal ideation at age 13 and the fact that I can't form relationships. She did not get background on what was happening at age 13 but said that the only explanation for suicidal ideation is a personality disorder. No idea where she got the impression that I don't have solid relationships. Prior to my move to Ohio, I had a great group of friends, a really healthy relationship with my therapist and psychiatrist. The reason I don't have relationships in ohio is I JUST moved here. I also had a working diagnosis of cPTSD, OCD, and social anxiety. She didn't explore any of those diagnoses and said she's not actually able to diagnose my personality disorder, just that I have one and in the meantime she'll diagnose major depression. No PHQ9, no actual assessments or questions to determine I'm depressed. The extent of my depression is just sleeping a lot due to pain from fibromyalgia and hypermobile Ehlers Danlos. Besides that, I'm not depressed and actually consider myself to be thriving despite the conditions. When I told her that I don't agree with the diagnosis, especially given what I know about the disorder, because I don't ever want attention, she said "REALLY? because I'm getting the opposite impression, you're just begging for attention this whole meeting." When I said, "really?" She replied, "you're barfing up your life story, it's too much." For those who can't see the irony or absolute idiocracy in this statement, a therapist telling a client they're barfing up their life story and begging for attention is DANGEROUS. I don't have a personality disorder but what if I did? And took those comments personally and felt hopeless, suicidal, etc. The diagnosis felt like a threat (claiming she's unable to actually legally make the diagnosis but that she'll get it on my record so it follows me everywhere). I canceled my following appointments and tried to speak with the office but it's impossible to get through. Furthermore, after emailing that I was upset with my experience, the therapy scheduling called to try to set me up with someone else. No one acknowledged the harm that was done, no one apologized and I had left a message that I'd be available all day to discuss my experience. Im writing this review hoping to save someone else the horrible, downright offensive experience I had. This is a vulnerable community when we are going to treatment and deserve to be treated with compassion, empathy, respect. I was rushed through my intake so quickly that it was less than an hour and most of that was Nichole lecturing me about the reasons she believes I didn't get disability (fyi, I just moved here and am establishing providers and getting genetic testing completed where I couldn't in my home state. Im fully aware of the process and the steps and did not ask for her input). If you are considering Emerald, please, go elsewhere. This is *not* normal nor is it ethical or competent care.

I started attending this counseling center because I sent a desperate email to a therapist that…read moreused to work there (now she works somewhere else because she probably was fed up with the issues of the company). My therapist was amazing but the other staff I met were condescending, rude and non empathetic to the suffering of others. I sat in the waiting area one day and watched as this woman sat on a sofa rolling around and crying while the receptionists carried on a conversation about what they were doing this weekend. The woman did this for a good hour and I came out of my appointment and she was still there. She asked me where the restroom was and I pointed her to it. The receptionists thanked me but continued to ignore the woman!? The billing department never sent claims to my insurance and I'm still dealing with improper billing. The like to try and scam you to pay more so I've been having to call my insurance monthly and make sure everything checks out. Do not go here! Find someone that cares about your well being and not money.

Run while you can..... There is very little & often poor communication between office staff and the…read moreproviders. Billing was a nightmare. Counselors are not motivated, friendly, or supportive & they talk trash about other clients. Poor quality of care. Please do not go here to seek any sort of mental health care. You will leave feeling awfull discouraged. Overall a very disappointing experience.

After a few months, my therapist S.S. became increasingly unprofessional. After a year of…read morequestionable therapy sessions , I quit , resulting in a personal phone call from her using fear tactics and gaslighting to try and pressure me back into counseling services with her. Their billing department is also a mess. I was overbilled and not refunded payment even after the mistake was acknowledged. There is no clear way to communicate with supervisors or management in regards to concerning therapist behavior or billing discrepancies.

I met the owner of ICFT. Charlie Knerr is a strong clinician. She goes above and beyond in her…read morepractice. I highly recommend this practice if you are seeking individual counseling or marriage counseling.

From the owner: ICFT provides counseling services for Couples, Families, Adolescents & Children. Our expertly…read moretrained therapists are available to talk to you and help you start on a path to change.