They were very helpful with my wedding set! I had them make the rings 1/2 size smaller and band together because it is a wedding set! I was welcomed very warmly. I would highly recommend this place for your jewelry needs! read more

This is a small jewelry shop in the Haywood Mall. The service is unfriendly, almost insulting. The arrogance of the people working there is second to none. The various items for sale are cheap and more on the "bling-bling" side. Overall I would recommend to avoid the place. read more

They were extremely racist and dismissive! my husband and I, went in to look for a gold necklace. He seen us come into the store and sat in his chair for 5 minutes longer before going to do something in the back. When he came out he acted as if we were bothering him, we were so frustrated that we just left. Would never recommend going to this place and see exactly why it was so empty. read more

TERRIBLE ! I didn't want to go there to begin with and I should've went ahead and go home. Owner lounging on his chair, didn't greet us acted bothered that we came in to potentially buy something ! Worse customer service I ever seen ! If you don't want to work or sell product close the store or change the times so we don't bother your no more "my man" ! read more

These guys are unbelievable! Great service and prices! Always glad to see me and my wife! I recommend them for any/all watch and Jewelry repairs! read more

This review only pertains to my experience with them regarding watches. If you need a watch battery replaced they seem to do a good job. They have replaced several batteries on a variety of watches for me. Their prices seem reasonable and they are pretty quick... drop it off and take a lap around the mall and they're usually finished. I did take a watch to have repaired and was not happy with their overall service. It took about three weeks which was a little longer than they estimated, but when I came to pick it up it had not been cleaned, the time/date was not set, and none of the other buttons worked. I feel they did the bare minimum to get the watch to keep time, but for the price I paid, I would have expected the watch to be in complete working order and at least have been cleaned/polished. I suppose it was my fault for not setting expectations more clearly or not better understanding what they were planning to do. Regardless, I was disappointed with the overall experience of the watch repair portion of their business. read more

I originally took my wife's Skagen watch to Kay's Jewelers (located in Haywood Mall) to have the battery replaced. They said that they did not service Skagen watches and recommended Karat Plus. The guy at Karat Plus ruined the watch. When I returned to pick up the watch many of the numbers were detached from the face. Some were floating around inside of the watch, some were missing completely (see photo). The back of the watch was also severely scratched by the tools they used to open the watch to replace the battery. They did not offer to repair the watch, they did not offer to waive the charges for the battery replacement, and they certainly did not offer to repair the damages. I took the watch to Paradise Jewelers to have them provide an estimate to have the watch repaired properly. I was informed by the owner of Paradise Jewelers that Karat Plus doesn't have the correct tools to properly perform many of the services they advertise. You should not trust this business with your watch. read more

Karat Plus - Skagen watch missing numbers after having battery replaced at Karat Plus. Back was also scratched. - Jewelry Near Me - Greenville, South Carolina

100% would recommend! Had a great experience with them. They are the cheapest and fastest jewelery repair shop in the mall can argue to be the fastest in Greenville too. I went around and got quotes from different stores trying to get my ring resized, they were the only ones who did the same day resize at a reasonable price ($45) others required 2 weeks or so. I have been getting work done from them for about a year now. I don't even hesitate to go anywhere else! read more

Karat Plus - Jewelry Near Me - Greenville, South Carolina

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I was walking past this store yesterday evening and heard a store attendant swearing at customers. I do not see this as professional behavior in any sense, and will not be bringing my business to this establishment. read more

The worst place ever!!! I brought 2 small items two days to get engraved and by the way, they are VERY EXPENSIVE, $20 each just for 3 initials...I came today to pick the items and guess what? The guy just told me : oh we don't have the needle to engrave your items...really? ??? They never call me....I drove 30+ minutes to got here for nothing. I waste my time so bad and I never come back to this place. read more

I don't even know where to begin on how horrible this company is. I took my wedding ring ( over $3,000 value) there to be resized. So, first off, their sign says resizing same day, yet, it took them two days to do the resizing. Since I go there on my lunches to pick up my ring, I was in a rush and did not fully inspect the ring. Instead, I just put it on to verify that the size was accurate. Two days later, I went to adjust the ring, and felt a poke on my finger. As I took the ring off to look at it, I saw a break in the ring where one was not before they started working on it. Also, I looked at where they did the resizing, they did very crappy work and it looked like they just put extra gold and didn't incorporate it in with the rest of the ring. Based on the value of my ring and the horrible job they did the first time, I was not willing and did not take my ring back to them because I did not have any trust or confidence in their company/work. When I returned to show them the pictures and to discuss the workmanship and how much it cost me ($350) to repair the ring at a reputable company (Kay Jewlers), he said, what do you want me to do about it. I told them that not only did I now have to pay for the repairs, I also had to pay the $80 for the resizing. He said I should have brought it to them to repair, I explained why I didn't and he said, he wasn't going to do anything, which I said I would do a review and they said they didn't care. Remember, faster is not always better. Not only would I never recommend my family, I wouldn't even recommend an enemy go there. I hope this review saves you money and heartbreak for your jewelry. read more

Based on these other reviews, I trusted this place with my soon-to-be-husband's wedding band, which is a ring passed down from my Grandpa. I wanted it engraved with two simple words and our wedding date. The ring has words "carved" into the outside of it, so I didn't think it would be necessary to tell them which way I wanted the words engraved to the inside. THEY ENGRAVED THE RING UPSIDE DOWN and then blamed me for not specifying how to engrave it. He was extremely unapologetic for his mistake and wouldn't refund my money. He said I could leave the ring with them to buff it out but it would damage the ring. And that's IF they got it right the second time around. I wont leave anything in their care ever again. Horribly disappointed with their "work" and won't recommend them to anyone. read more

Took my class ring in to get it cleaned. Though I was expecting to pay for the cleaning, they told me it was no charge. Very friendly service, took about 5 minutes to clean the ring, and my ring looked brand new. Much appreciated!! read more

Stopped in looking for a simple leather strap and a battery. They didn't have a simple strap like I wanted in stock...so they GAVE me an extra strap they had laying around and changed the battery for only $10. I Will Be Back! read more

Fantastic jeweler very friendly and quick service. I bring all my watch repairs there and bought an engagement ring there. They are true professionals. read more

Just took my fossil watch here for a battery replacement per the recommendation of Dillard's, who doesn't do repairs. It only cost me $10 and 10 minutes of my time, which was cheaper and quicker than the other options I looked at. The guy was friendly and I had no issues. My only hassle was they only did cash because of water damage. I would recommend this place to others. read more

They spelt a word wrong on a watch that I bought my boyfriend for Christmas this year, I wrote it down exactly how I wanted it and they decided to throw in a extra letter. And pretty sure they already noticed it and didn't say anything by the way they reacted. And they would not fix it or give me my money back. Thanks for ruining a $160 watch! read more

Went to this store as l was looking for a 3/4 carat three stone ring for my wife for our 10th anniversary. The owner gave us a great deal but little did we know till my wife went and had it looked at to find out it was Not 3/4 carat! it was only 1/2 carat... My wife took it back to the store they gave her a 3/4 carat only to find out the diamonds was not good quility as the 1/2 carat!! so she got the 1/2 carat back but l wanted to have a 3/4 carat so l had her go back and have them get us a good quility diamond but in 3/4 carat! They took her name and number and we will see how well this owner does or l will be returning the ring..!!!! read more

Took engagement ring in to be resized. Gentleman had ring resized in three hours. Took the ring home and noticed you could not only see the resized mark but also feel the resized cut. Also one side of the band was clearly thinner than the other side. I called business in the morning and was told you should be able to see it that it is a hairline cut. I told them I have never had a ring resized and received it with a hairline cut and I also had called two other jewelers to make sure that was the case with their work as well. Karat Plus told me to then bring in the ring which I promptly did. They told me nothing was wrong with it but they would fix it anyway. I asked if nothing was wrong then why would it need to be fixed? I didn't want to ruin the ring further so I asked for my money back so I could take the ring else where to have it fixed. Karate Plus told me no I could not have a refund or even half a refund, that nothing was wrong with my ring. I then drove to another jewelry store where I am getting the damage fixed which includes a $300 bill to replace the band that Karat Plus ruined. read more