easy to deliver scrap to.. runs you through their scale quickly and efficiently and pays immediately read more

Great place to take your scrap they get you in and out very fast . Prices are always competive or better. Very polite people.

In a world where we all shop online, I feel it's important to share honest experiences so that we can inform fellow online shoppers of our experiences with businesses that we do not interact with face to face. Here's my experience. I ordered an instrument cluster for an '02 Escalade from Karels. I talked to them on the phone and they said they had one and assured me that it was in good shape. I asked if it was guaranteed and they said yes. A week later I received the part. It doesn't look great but it's an 18 yr old part, I can deal with it. I plugged it in and noticed the odometer/PRND321 screen isn't on. I tap on the glass a few times and the screen fades in for a second and then fades out again. Again, I tap on the glass and it fades in for a second and then back out. This is a common issue with the '99-'02 GM clusters (a quick Google search will verify that). I call Karels to let them know what's going on. I didn't make any demands, I just let them know what it was doing and asked if they'd be willing to work something out. The first person I spoke with wasn't willing to do anything about it but he handed me off to someone else. The 2nd person said the same thing. I offered to send photos, videos, whatever they would like to verify what's going on. Nope, they wouldn't have it. I reminded them that they said they guaranteed it when I purchased it but to no avail. They had absolutely no interest in working anything out with me whatsoever and rather suggested the issue was my truck (the screen works perfectly when I plug my original cluster back in). I honestly hate writing negative reviews but feel it is my duty to warn other shoppers. This is my loss but maybe I can spare someone else the same experience. Sure, maybe you'll get lucky and buy a part that works and you won't need to make a warranty claim but if you happen to get a part that doesn't work, you've just bought yourself an expensive paper weight. read more