Reading the reviews, you've got basically two types of people here: people who simply love bookstores and then people who are there to buy books. These aren't always the same thing... and while the former will hate my review and think I'm a cheapskate or curmudgeon, the latter will understand and agree.
First, the good: KW has an amazing selection. You could literally peruse for hours and still only see half the store.
Perusing doesn't mean BUYING, however. Having lived in many big cities and university towns, I know used bookstores and am a fairly good judge on the value of a used book. As such, I have three main problems with this store.
First, it's very, very difficult to FIND anything. Stacks of books and unopened boxes block entire shelves of other books; some are marked "two volume set" with its twin nowhere to be seen. After a while, you reach overload and just skim.
Second are the prices. Many of the titles here are wildly overpriced, and at times I wonder if the shop is there to store, or to sell, books. For her collectible or rare books, I understand the premium. But, much of the rest could see prices cut in half without being underpriced.
Third problem (maybe worst of all) is the staff. To be fair, Karen herself was not in the store on the two occasions I visited, and the staff member both times was not particularly helpful, talked on the phone nonstop, and made irritated faces if I asked for help finding something. She also was not interested in dealing; I offered $4 for a book marked $6, for which they had FIVE copies of the same title, and it was rejected out of hand with an expression that seemed like she was genuinely offended.
Despite how this review sounds, I'm no cheapskate, and I understand she's got to make a profit to keep her doors open. But, I'm there to buy books at a fair price, and don't want to pay a premium for kitsch, or nostalgia, or the "cool" factor of an oldworld-style bookstore intentionally out of sync with the times.
Anyway, I won't visit the store again. As much as I'd love to support a local business, my limited budget, voracious reading appetite, and desire to deal with a friendly/knowledgeable staff interested in my business, demand I shop elsewhere. read more