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    Kari Phillips

    4.7 (26 reviews)

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    7 years ago

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    4 years ago

    Kari and her team at Guaranteed Rate are the best! Kari goes above and beyond to provide amazing service to our mutual clients.

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    8 years ago

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    10 years ago

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    4 years ago

    As usual, a smooth and easy cooperation with no headaches. Always ahead of schedule too so no nail biting needed.

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    Ask the Community - Kari Phillips

    Review Highlights - Kari Phillips

    Kari is the perfect lender for any type of buyer; new buyer, VA buyer or even if you're considering a refinance.

    Mentioned in 4 reviews

    Read more highlights

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    US Loan Servicing

    US Loan Servicing

    (12 reviews)

    After nearly three years as a customer, I can no longer recommend US Loan Servicing…read more Over the years, I have experienced repeated issues with late fees despite mailing payments well in advance of the due date. I have also been charged fees for notices that I never received, whether by mail or email. Additionally, mortgage payment history has not been reported to the credit bureaus, meaning borrowers do not receive the potential credit benefit that often comes with making consistent mortgage payments. Most recently, I found myself dealing with a lost cashier's check related to my mortgage account. While issues can happen, what ultimately prompted me to write this review was not the situation itself, but how it was handled. When I contacted the office, I was met with a level of customer service that was completely unacceptable. The manager I spoke with was dismissive, defensive, and confrontational. When I expressed concern about her tone, there was no attempt to listen, de-escalate, or provide professional customer service. Instead, I was challenged to justify my concerns. There was no apology, no ownership, and no effort to resolve the interaction constructively. Customer trust is critical when dealing with mortgage payments and important financial documents. Unfortunately, after years of ongoing frustrations and this most recent experience, I no longer have confidence in the level of service being provided. I rarely leave negative reviews, but I believe prospective customers should understand both the administrative challenges and the customer service experience they may encounter. Based on my experience, I would strongly encourage individuals to carefully evaluate their options before choosing this company.

    Well, they #1 do not tell you if your mortgage goes up until after Dec…read more #2 They do not report your activity to a Credit Bureau. #3 They double charge you for late fees. 1st they charge you in e-mail, they then send you another letter by mail and charge you both late fees.

    Guild Mortgage Company - Serving the Las Vegas Valley

    Guild Mortgage Company

    (20 reviews)

    Every part of the 30 day process was easy. We were never stressed or questioning what step they/we…read morewere at in the process. We had constant up to date messages. On Tues we looked forward to Jaymie video calling to update us. After having several mortgages in our past. We have never felt so sure and secure than with Jaymies team. We were treated with respect and courtesy. We are impressed with their warm communication but most importantly it was an important commitment and somewhat emotional for us and they took it seriously. Jaymie knows how important this is to her clients so she works hard to get us to close. I would only work with Jaymie now. Jaymie was recommended by a local realtor. We are very satisfied, so very happy and blessed. We are forever grateful. Now that they know where we live. They are invited anytime. This was our pleasure. Kathy, Michael & Michele

    Me and my husband are in the process of buying a home and Michael Hernandez was recommended to us…read moreby our realtor and wow is he awful! We had a meeting scheduled with him at a specific time, he was late so I sent him a text message confirming our appointment, no response. He called me at 11:34am an hour and half late. He didn't even apologize it took him 30min into the phone call to realize he needed to apologize. Michael was so rude, disrespectful, and unprofessional for the way he spoke to me on the phone. I'm a potential client and you think you're allowed to disrespect me because I decided to pick a new lender because you were late, and talked to me poorly? Then Michael started to text me and harass me after I said no thank you twice to his sale pitch. He then said "I had a very bad morning". That doesn't give you a right to raise your voice and change your tone. He also lied about knowing any knowledge on VA home loans. He has no experience in the job he chose. He needs to go work in car sales or be a collection agent for the way he speaks to customers. Would never work with this company again!

    Greater Nevada Mortgage

    Greater Nevada Mortgage

    (4 reviews)

    Absolutely terrible experience. We started with the loan officer Michael Powell who got us a…read morepre-approved letter for a loan amount above the agreed sale price on a property we were closing on. He further delegated our loan file (co-signed with a family member) to other officers who further stacked up requirements on our loan file last minute..super annoying. This included asking for Verification of Employment (VOE)/Letter of Explanations(LOE) that should of been done before pre-approval quoted from those in the industry. We had good credit scores(both 700 and up), a down payment in the 5 figure amount, and both full-time jobs ready to show for the loan but we still got denied. The reason for denial was bullshit-it was stating it was over income and hours of one signer but that didnt make any sense since there was another signer to the loan. Further, why didnt he tell us this before pre-approval ? It was also annoying as he kept promoting his ARM product which we kept politely declining... We further granted them an extension addendum 2 weeks after the scheduled close of escrow. During that time, they had the nerve to tell us no even though we thought at that point it was just giving them time TO CLOSE ON THE LOAN. That LO was unprofessional to say the least. He misspelled our names and the intended sale address in multiple emails. I think management needs to seriously look into his employment there. Were currently working on getting the appraisal refund back from them due to lost time and money and WILL NOT BE USING THEM EVER AGAIN. UPDATE: We got our appraisal refund back. Thanks upper management! (might of had to take it out of an employee paycheck ;) ))

    I should have read their reviews before applying .... lesson learned…read more I contacted Greater Nevada Mortgage Services to secure a Home Equity Line of Credit. (HELOC) I completed the on-line application and my file was assigned to Liz Kranson, Mortgage Consultant. When Ms. Kranson contacted me I told her I was interested in a $30,000 line of credit. She explained the process and I submitted all of the requested documentation. I then signed all of the loan paperwork and was instructed to open a checking and savings account with the Greater Nevada Credit Union as that's how they would fund the HELOC. After completing all of the paperwork, signing all of the loan documents and opening the requested financial accounts, I learned that my loan was never submitted to underwriting for processing. Multiple e-mails with very little response and nothing but excuse after excuse for their mistakes. Go elsewhere!

    Kari Phillips - mortgagelenders - Updated August 2026

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