Our washering mach would not release the door. called Forest Appliance Repair and they came out…read morethe next day. Fantastic repairman got it working and explained what happened and how he fixed it. I would easily recommend them

I don't know where to start. Everything about this Crandon business is almost unbelievably and…read moreoutstandingly good. First, in early November 2023, when we had a problem with our washer at my family's cottage nearby, Cody came out to repair it. We had the same problem with that washer in mid-July of this year and determined that we didn't want to have it fixed again, only to have the same problem possibly happen again in another year. I decided to see what Forest TV had in stock and what their prices were, having decided not to buy again from the well-known regional appliance and hardware store in Rhinelander. I also remembered what several of our friends had said about Forest servicing what they sell and how kind and helpful the staff is there. We were in a time crunch because we had to leave town within 6 days. When I called Forest TV on a Saturday morning and told Gabriel about our need for a new washer very soon, he said he'd wait for us to come into the store: they were short-staffed and he'd have to leave to make a service call. When we arrived, Gabriel showed us several washers and, when we asked, gave us his recommendation based on our needs. I was very pleasantly surprised to see that their prices were less than that Rhinelander store. Gabriel even went way "above and beyond" his position and squeezed us in for an installation 3 days later, on the next Tuesday. He and Cody delivered and installed the new washer and took away the old one, all with the most helpful and friendly demeanor. When a friend needed a new refrigerator, I went with her to Forest TV to pick out her new one. As always, the staff there treated her with kindness, an experienced level of knowledge, and friendliness. Just like their website reads, Forest TV has a small-town store with "big box" prices. I was thrilled to find such a caring, reasonably-priced, helpful store in a small town - they treat customers like friends, like family. You will almost never see this kind of treatment in a big metropolitan area. From now on, Forest TV & Appliance is our appliance store. Thank you all for your knowledge, help, and kindness.

Not a way to leave a customer hanging. If ya plain and simply don't no what is wrong with the…read moreappliance then just say so. 2 try to no avail then left me hanging with NOTHING. NO REPLY , NO ANSWER, my opinion may not matter much but I would never have them back in my house. Can't even close out house warranty with no response from this so called place .

Proceed with caution with this business. SHORT VERSION:…read moreUnprofessional, no punctuality, no invoices, charged an amount different than told. Do your due diligence with research before making an appointment. Continue if you would like the details of our poor experience. Our issue began March 25, and was not resolved until April 14. LONG VERSION: Our dryer stopped working, due to good reviews we called M&S on a Thursday evening. I told Mike what the issue was based on the code the dryer was showing, Mike said he could squeeze us in the following afternoon but if he got too busy it would be Monday, excellent. Friday came along and I wasn't hearing anything from M&S, I called him at 5:18 pm to see if he was planning to come. He said he wouldn't make it and could come Monday between 9-11. I was fine with that since he was squeezing us in, but a little disappointing that there was no communication from the business and I had to reach out as a customer. Monday came and he did show up, 45 minutes later than he had said. He looked at the dryer and then said he didn't have the part(not sure why he came empty handed when I told him over the phone what the issue was), so he would come back later that afternoon. He did come back, and tried to replace the part, it didn't work, he said it was a different issue and could come back on Friday between 9:15-10. He said total would be $467.15 & needed to pay half, so we paid $230, no invoice. On Friday my husband took off of work, finally at 9:55 after not hearing anything from M&S, we the customers had to contact and find out what was going on. M&S said they wouldn't be able to come until 1 PM. M&S then didn't show up until 1:46 pm, almost 4 hours after the original appointment time, no notice from the company. He replaced the part and ran it for 10 seconds with us, at the time it ran for the 10 seconds. He said we could get a $25 discount for a Google review, I had left a 4 star review (have since deleted because of what transpired after). The whole total was supposed to be $467.15, I paid $230 the first day, then he still charged me $223.82 (after my "$25 discount"), that totals $453.82...the math isn't matching, again no invoice. That night my husband went to do laundry and the original error code came back on the dryer and would not run. I texted M&S the following morning, a Saturday within his business hours, to inform him that the dryer was not working and asking for a refund because we just wanted a new dryer at that point and had been without a dryer for almost 2 weeks as a family of 5. I got no response until 7 hours later when I texted again, someone else supposedly answered and Mike was at a funeral and would get back to me later, that is fine, I left them alone out of respect. Monday came around and I had to text M&S again asking for a refund. He was very unprofessional in his response basically acting as if we broke it, accusing me of calling him a scammer when all I ever did was ask multiple times for a refund, saying he would refund it and that there is a restocking fee. I immediately asked restocking fee price and what amount the refund would be, I was left with no response for 48 hours. At this point I decided to file a dispute with my credit card company, I filed 4 days after continuously asking for a refund and getting no where. Suddenly the day after I filed my dispute I got an answer from M&S offering to meet me to get the part and give a refund. He came 2 days later and gave me a cash refund. I immediately called the credit card company and requested they cancel the dispute. 2 weeks later, after the dispute merchant deadline had come and gone M&S started sending me nasty texts. VERY UNPROFESSIONAL. Photo evidence of unprofessional texts, and dispute dates/charge amounts so there can be no deception

Service requested was timely and my issue was finished with a high degree of professionalism. The…read morequality of work and parts were outstanding and Kevin was very pleasant and friendly to deal with. Kelly also deserves a lot of credit for helping to run this company, without her the business would be no more!

We recently replaced our furnace with a high efficiency model in our cabin. From beginning to end…read morethe process was seamless. The lady in the office, I think that her name is Kelly, was very knowledgeable about the various options available to us, and was very willing to investigate our questions. Since we live out of town, we wanted to schedule the installation while we were there. Again, no problem, they came exactly as promised. The installation team of 3 guys, were pleasant and helpful. They cleaned up after they were finished beautifully. They even joked with my 98 yr old mom about letting her supervise up on the roof! I highly recommend this business.

Several years ago, after working for a major corporate repair service for many years, Tom started…read morehis own independent appliance repair service in our area. Since (as we found out) the sole appliance store in our town only services appliances bought from their store, we were referred to Tom -- who promptly returned our call and scheduled a visit to repair our dryer. While he was repairing our dryer I inquired whether he worked on stoves too (as the igniter on my gas oven was failing). He said, "Yes, I do," and he was willing to take a look at it after he finished the dryer. It turns out he had a new igniter on his truck and ten minutes later our oven was up and running again. Tom apologized that the bill would be higher than he quoted because of the extra work -- but no problem for us -- the oven and dryer were fixed and the price was fair and worth every penny. Fast forward two weeks -- the dryer starts acting up again. So we called Tom and again he promptly scheduled an appointment. It turns our that the new part he installed had failed. So he replaced it -- at no charge -- because it was clearly under warranty. Hopefully everything will keep running for a long time. But if something happens -- we'll be calling Tom again -- and we highly recommend him for your appliance repairs.

Great job on the repair. Diagnosed quickly and fixed fast. Will use them in he future.read more

I has a issues with a belt in my stackable and with oil leaking. Called and got a referral for…read moreTom. He came over and looked at my washer. He ordered the part and fixed it right away. He talked me through what was going on which I thought was great. Extremely reasonable rates. I've already recommended Tom to other people who have already called and had work done, and they were just as happy with the work as I was.

From the owner: I moved to Rhinelander in 1979 and have been working on vacuums since I was a child. I am the third…read moregeneration in my family to own the vacuum shop, and officially took over AVCO Vacuum in 2007. I'm proud to be a small business owner in this community and I look forward to servicing all of your vacuum needs!

We called Denny on December 20 because our oven was not working. He ordered a part for us and…read morecalled us on the morning of the 24th and said he had the part and could put it in. We said you don't have to come on Christmas Eve and he said yes he could. He showed up and fixed our oven.. We were extremely pleased with the service he gave us. And he loved our dogs.

I had the opportunity to experience the Bartell workmanship. Mr. Bartell went out of his way to…read morehelp me. I needed a key/lock for my commercial washer, which was on back order, but he found one for me and delivered it the very next day. He got my water working in a matter of minutes and I am eternally thankful. If you want quality workmanship and excellent service Bartell Appliance Services is for you and the cost is reasonable. Jodie A. Myers

From the owner: When an appliance your family relies on every day suddenly stops working properly, there's no need…read moreto worry about replacing it--in many cases, the item can be repaired. The team at Bartell Appliance Service in Lake Tomahawk, WI, has been fixing everything from freezers to washing machines for more than 40 years, so they're familiar with a broad array of brands and models and the performance issues they sometimes experience. The appliance repair team services major brands including Kenmore®, Maytag®, and GE Appliance®, ensuring your high-quality household items last for as long as they should. Whether the dryer stays hot to the touch long after you're finished doing laundry, or the oven no reaches your desired temperature, these factory-certified professionals will provide a range of repair options that get your household back up and running. Their technicians will go to your home, so you don't have to try to move the appliance yourself. Whether you need refrigerator and stove repairs to keep your kitchen running smoothly or dryer repairs to help you get the next load of laundry done, Bartell Appliance Service will provide efficient, hassle-free appliance repairs that save you time, money, and stress. To schedule an in-home appointment with one of their repair specialists, call (715) 277-2060 today. Their team provides service within a 50-mile radius of the Tomahawk area.

Warranty response on electric dryer…read more On-Time for appointment. Professional/Friendly/Knowledgeable. Troubleshot various causes and once determined cause, explained what was going to be repaired. Repaired/replaced item efficiently. Instructed if anymore problems to give business a call and he'll come back out to re-address (confident it was fixed). Cleaned area. Can't ask for anything more. Recommend and will use once home warranty expires if anything else needed. Thanks.

From the owner: Used Sales & Repair. In-Home Service. 24/7 Emergency Repair.read more