I was having water issues in my duplex and called Pioneer. They found out that the builder never…read morewaterproofed the exterior of the crawl space at all! They gave me a great price, scheduled me in quickly, and did a great job. It's been a couple years now with no water issues. Thanks Pioneer!

Came with masks and shoe protection did the assessment, gave me an acceptable estimate then told me…read morethat it really didn't need to be done. What??? Wait? What??? He explained that my basement was 96% dry and the stains were old and once a stain occurs it won't change. I never had an person be this honest and not force a sale on me. How do you recommend someone like that? 5+ stars.

I recently bought a house that had a place for a sump pump but no pump. Ray Ward came over and…read moreevaluated the situation and coordinated with my radon mitigation team to get me set up properly. He also made me aware of a possible future issue with a yard drain and told me what I need to do in the future and gave me a quote on site. So professional, polite and an expert in his field. I highly recommend.

I have been having some drainage issues on a corner of my house. Ray came out on a Sunday morning…read moreto assess some water that I had in the basement. Him and his crew were able to come out that same Tuesday to run a new drainage line. He was even able to get it done while I was at work. Ray was very professional and reasonably priced. Thank you for your service Ray!

Great company! Went above and beyond to make sure the job was done well and that the job was done…read moreright. They took extra care not to damage our yard and to put everything back as close as they could given all the work that needed done. Chris and his team were fantastic. Highly recommend!!

Just bought a house and Jake came out to quote me for an egress window in the basement. He caught a…read morestructural issue I wasn't aware of that. The sellers had covered with furniture when we did our inspection. He was able to give me a quote super quick and told me exactly what I needed to do to fix it. They're a little higher in price than some people, but they seemed very knowledgeable and thorough

We were contacted by a manager after leaving our review. They were apologetic and heard us out on…read moreour concerns. A follow-up was ultimately scheduled and we were promised this person would be more competent. Two area managers showed up and fit the bill. They did a thorough job with the benchmarking and took the time to answer questions, restoring the peace of mind we originally set out to purchase.

Subject: Request for Immediate Resolution of Basement Waterproofing Failure and Resulting Damages…read more To Doug Secrest My name is Jason E. Charles. I am requesting a call back at your earliest convenience so that we can work through a matter of increasing concern regarding the waterproofing work performed on my property. Approximately five years ago, I contracted The Basement Guys to waterproof my basement. Shortly thereafter, I encountered an issue near the oil tank carrier -- an area that was not waterproofed during the initial service. Once the oil tank was moved, that area was subsequently waterproofed. For the next five years, the system appeared to function as expected. However, on June 19th of this year, following significant rainfall, the system began to leak. I contacted The Basement Guys using the phone number listed on my original contract. That call directed me to your company, Ohio Basement Authority. I spoke with a representative who located my information and scheduled a technician to visit the property, which I greatly appreciated. During the inspection, I showed the technician video evidence of water pouring into the basement during the rain. After reviewing the footage and inspecting the installation, the technician informed me that the system had been improperly installed and needed to be redone. He contacted your internal team and advised me that someone would reach out within 24 hours to schedule the repair. Approximately 45 minutes after the technician left my home, the basement wall collapsed. I immediately contacted the technician, who returned promptly and installed temporary supports. He reiterated that the collapse was caused by the improper installation of the original waterproofing system. In the days that followed, I spoke with Marc, who I understand to be the General Manager of your Twinsburg office. He sent out your concrete mason, Aaron, who provided a quote for repairing the wall. Later that day, Marc arrived and performed his own inspection. After cutting open the wall plastic and examining behind it, he concluded that no track system had been installed on 90% of the original basement area -- only around the oil tank, where work had been completed later. The lack of a track system, and the concrete pinching the plastic against the wall, prevented water from draining properly, effectively trapping it behind the walls. Over the years, my children had playfully pushed against the wall during rainstorms and noticed it moved like a waterbed -- not realizing that this indicated a serious issue. We never experienced any visible leaks until the event six weeks ago, which prompted me to contact your office. I have since consulted my own contractors, your technician, and your mason, Aaron. All parties have confirmed that the failure occurred due to hydrostatic pressure building behind the wall because the improperly installed system did not allow water to drain. This ultimately caused the wall to collapse. Over the past six weeks, I have continued to work with Marc. He has repeatedly promised, via text message, that your company would cover the cost of repairs and reimburse me for damages. I have retained all communications. My attorney has advised me that those text messages constitute a binding written agreement. As of today, those assurances have not been fulfilled, and Marc is now in breach of that contract. At this point, I am simply seeking a fair resolution and would prefer to resolve this matter amicably and outside of litigation. If, however, I do not receive a timely and appropriate response, I am fully prepared to move forward with the legal action that has already been initiated. Sincerely, Jason E. Charles

Wise Waterproofing did an amazing job with my basement! I was having trouble with two drains in my…read morebasement not working. They installed 2 new drains, waterproofed the walls of my basement and installed a battery backup sump pump. They arrived on time, worked very hard and did ALL this work in 4 days! They kept me well informed in their work, everyone was very polite and professional and did a very thorough job with their work. They even waterproofed under my stairs and under my porch where water damage had occurred. They cleaned everything up. EXCELLENT company- I was happy I found them and I would HIGHLY recommend them to anyone!!

From the owner: Akron, Ohio based basement waterproofing company providing full basement waterproofing systems,…read moresump pumps, downspouts, foundation repair, french drains & more. Contact Wise Waterproofing today for the most reliable, affordable and professional service in NE Ohio!

I purchased a 12' × 16' barn-style shed that was built on-site, and I couldn't be happier with the…read morequality. From start to finish, everyone I worked with was friendly, helpful, and incredibly patient with all of the changes I made throughout the process. The craftsmanship is outstanding. In fact, my aunt purchased a shed from a different company after seeing mine, and the difference in quality was immediately noticeable--hers doesn't even come close. They also accommodated my request to move the door over so I could easily drive my lawn tractor inside, which was greatly appreciated. If you're looking for a well-built shed backed by excellent customer service, I would highly recommend them.

I recently purchased a shed from Storage Buildings Unlimited and had it built on site in my yard. I…read moreopted for some upgrades, such as metal roofing, diamond kick plate, treated plywood flooring, and a 6' wide door. The shed was built in one day! Of course, I still have to paint it, but the quality of construction and materials is very good. I'm glad I chose to build versus having a shed delivered. I definitely recommend this business.

We had some concerns about cracks in the basement walls and called on OSW for a warranty…read moreinspection. Ron was great and flagged 5 specific areas his team would come out to repair. Service was scheduled a few months later and they came out on Oct. 21st to do the work. I was surprised there wasn't an excavator, but the four man crew dug out the ground with hand shovels. Didn't matter much, they installed their barriers, topped with their tar compound and filled the holes back up. They showed me what was going on and explained the what/why as they went and left me very pleased. It's been less than a month, but haven't had an issue yet. So far, happy to report I don't expect that to change much either. We would absolutely recommend them to our neighbors, friends and family.

My review is make sure you ask more questions. I got my crawlspace encapsulated. We talked about…read morean added benefit is radon not getting in if there is any. Also, that it would prevent the mold stuff getting into my furnace in the crawlspace. But, I did not hear that they don't encapsulate the interior walls and more importantly that they leave the inside part of the floor uncovered. Common sense is that if the entire floor is not covered there can still be mold and radon. I'm just disappointed in the service and a supervisor did come out and that this is how they do it.