I know my review is going to be one of the the sole negative reviews in a sea of positive reviews. Alas, I wish I didn't have to write this but unprofessional behavior is not okay and I would like to get my experience out there.
Last week, Romiro (the owner) came out to my property (after being late due to reportedly having truck problems), and was very nice. Reasonable quote. Was looking forward to having the trees on my property trimmed. He showed my husband and I his license and schedule. We decided to get this done today, 4/4/17 starting anywhere from 8am-8:30am.
Well, fast forward to 4/4/17 (today): 9am came and went. I contacted the office. The woman told me we were in fact on the schedule and she would contact her "boss" to find out what happened and get back to me. Well, over 1/2 hour came and went and no returned call. I called back around 40 minutes later, I left a voice message. She called back a couple of minutes later and told me the guys were emptying out their trucks because they were full. They would be here between 10:30am-11am.
11:20am: no tree service on my property, no follow-up phone call to notify me of what was going on. Basically, a no-show. I called the office once more and cancelled the service. I notified them I would be searching for another company. Never received a call back.
I am extremely disappointed as I have many other things happening and was looking forward to having the trees trimmed so that they would be safer when we get these strong TN storms. I do not understand why a company would give the estimate and then not follow-through without an explanation. I understand life happens and would have been perfectly fine if they contacted me and told me the truth, that they either forgot or something happened, etc... I do not, however, understand this type of unprofessional behavior that seems to be more mainstream nowadays. I am a professional myself and conduct my self as such. I guess I will stop expecting others to act the same.
Based solely on my experience, I DO NOT and CANNOT recommend this company.
Here's a doozy of an update: Apparently, they don't even communicate with their own staff. 2 guys came out here without being notified that I had cancelled from earlier due to lack of communication on their part. They said they were the only 2 that were sent out to start this massive tree trimming service (for 2 60' hackberry trees, might I add). I had been instructed earlier by the woman that answers the calls that more guys would be sent out due to starting at a later time in the day (which was supposed to be around 11am). And these 2 poor guys were the "extras"?! Messy business practices. read more