Tire sensor went off on the highway and had to find the closest place. Karsten's was so friendly and efficient! They even educated us about the tire sensor itself! read more

Went in for an oil change, and asked to get my bottom cover of my car to be screwed back in, I even brought in my own screws for them to use. Found out they zip-tied the cover back and never told me. Then when I went back to get my A/C checked I got my car back with a crack on my windshield, they once again, didn't tell me. I will not not be coming back. read more

My power steering blew out an hour before they closed so I had to be the prick who walked in last minute and expected to be treated better than I had any right to. Even so, they took my truck in and got it fixed with an extra 15 minutes to spare before they closed up for the day. BEST SERVICE I'VE HAD IN YEARS!! read more

The owner knows my ex-husband. I knew they were acquainted, but I certainly didn't realize he cared about my divorce, or that he was (quite obviously) told negative untruthful gossip about me until he refused me service. I needed a new tire, but Mr. Karsten wouldn't even let me describe the issue. He took one look at me and said, "Take it to Walmart." and walked away. I had never met him before that moment. This was one of the least professional business interactions I've ever experienced. read more

These mofos started spamming me daily, a year after I got a tire changed! Service was slow, price was high. And now they are spamming me with texts ONE YEAR later. Frack these scummy bastards read more

Got 4 news tires installed today. Thanks guys! Zak was knowledgeable and very honest on what my car needed! I trust them like a good doctor! read more

We are so spoiled to have a car repair business in town we can truly rely upon. Especially some of us women who don't know or really care about how cars work or why they don't work, the Karsten's team will explain without talking down to us. This is why the Karsten's team has been my go-to for all things 'car' since I moved here in 1990. read more

Here's the thing, the people who do the work are nice people, sure they have some issues with a curtain person who's at the front desk sometimes who is shockingly rude!!! They aren't mechanics of top notch abilities but they are great for tires, oil, brakes and other minor things like this. I can't give them a higher mark then three stars because I went around in a circle with them on something that was very simple that I fixed myself in a day, they couldn't figure it out in a week. Actually fixing cars isn't their thing, upkeep is, keep that in mind. read more

I think this place is great! Full of nice people you can trust to give you the truth and not just sell you stuff you don't need.

I've only been here once but it was a positive experience. They changed my headlight that was out with a bulb I had already purchased when the other side had gone out. This side was a bit more involved to change and I didn't want to mess with it. They got it done pretty quickly even though they didn't seem entirely confident (it's a weird car). Docked two stars. I used their website to request a quote on quite a bit of maintenance I needed done and they never responded. Wanted to stay local but ended up going to a dealership in Elmhurst who happily contacted me/took my money. read more

Don't believe every saying about them being rude or scam or rip off this place is great! Great people, prices are good and the service is excellent too. They're so nice if you wanna drop your car off they will give you a lift back home and pick you back up when you're cars done. They let me dump my used oil there and cool about it and said even if they are closed and need to dump it in the tanks go ahead (don't be rude and spill a mess if you do) I just wanted to give them a good review because a lot of people just cry about everything and give people a bad rep because things didn't go they way they wanted. So long story short Karstens is a great place all around!! read more

See what happens is, I needed tires and they were both reasonably priced and did the work in a timely manner. When you connect the dots, fair pricing, prompt service and excellent communication gives them a customer for life. read more

I've taken all of my cars here and I've never been disappointed. I've sent my teenage daughter to have work done on her car and they've always been honorable with her. Their prices are always competitive with other shops and they've always done a great job accommodating my schedule. read more

They are very friendly and got me in right away for an oil change. Good experience. Better than waiting two hours at Walmart. And the standard oil change is about the same price as the pit stop oil change at Walmart. Good place. They even zip tied a piece that was falling off the front bottom of my car for me without mentioning it at all. read more

If I could give 0 stars or NEGATIVE stars, I would. The man behind the counter, Tim, was incredibly rude and unprofessional to me when I decided to bring my car somewhere else due to their very high prices. I was huffed at and ignored, yelled at about my decision, had my keys thrown at me, and was treated HORRIBLY. The woman working behind the counter with Tim was no better; I have never been treated so poorly by someone who should want my business. Do not go here, these people have no idea how to run a business and they are incredibly rude, short, and unprofessional. They're psychotic and abusive to their customers. I will NEVER give them my business and I would encourage everyone in the area to do the same. They deserve NOTHING from the community if this is how they treat their customers, and according to these other reviews, it's the norm. read more

I have always received very good service from Karsten's. I only get my oil changed there, but they always seem nice , and do a pretty thorough job. I would give 5 stars. My wife dislikes the service at Karsten's very much. She refuses to go there again. She gives 1 star. 5+1=6 6/2=3 Therefore Karsten's gets 3 stars. read more

We have been customers for years and never had a bad experience. Have had oil changes, tires, repairs and been treated very good. Tim, Tom and Penny are friendly, accomodating and fair, pricing is fair as well. Recently, my car broke down and had to be towed to Karsten's. Tim went above and beyond to check if there were any recalls and there was. He even called Nissan to make sure. By doing this, it saved me over $1000. I'm sure other repair shops would not have done this. We recently moved out of the area and will continue to drive the extra miles to have our car serviced there. Thanks to all of you. read more

this place is a complete rip off i have taken multiple cars in for oil changes but this time i sent in my daughter to get an oil change on her VW. they charged her over 50 dollar more then the dealership does and they used cheap napa parts not even OEM plus they added a 30 labor charge when i was just in 2 weeks ago n was only charged $9 labor on another of my cars. i callled in bitching that they took advantage of a young woman on this oil change. ... i was told by ZACK to talk to someone who cares n he hung up on me.... i'm done paying his huge mortgage on that mickey mouse shop read more

If you want to pay for their mistakes, scammed on actually what needs to be repaired, and want to be over charged.... this is the place for you. I would pay double somewhere else than to ever go there again. I paid for the same repair to be done twice within 24 hours 1500. AVOID AT ALL COSTS read more

Terrible!!! Lady I talked to on the phone was rude. All they had to do was perform a simple task. They "forgot" all I got was a sarcastic"sorry" customer service at it's finest everyone (that's sarcasm) don't go here. Find somewhere else that knows how to do their job. read more

Avoid Karsten's like the black plague!! The female that processed my payment was rude and extremely unprofessional. Better prices and better service at just about anywhere else on the planet. If you question their prices like I did because they don't match the advertised price...look out. DO NOT GO HERE UNLESS YOU LIKE BEING TREATED LIKE GARBAGE!!! read more

They did a basic oil change and tire rotation for around 55 bucks. It seems like I could probably get better prices somewhere else. Customer service isn't good. They were actually pretty rude to me. I don't think I will be going back. read more

I have been there a couple of times. Mostly for tire work that they corrected mistakes by another company. They did quality work in with little wait time. They are very professional but a bit pricey compared with like companies out of town that also do quality work. read more

Karsten's will service our vehicles until we die! I had my oil changed here, but a few days later my engine seized up as I pulled into my driveway. Tim Karsten determined that the plug must not have been tightened and fell out, which drained my oilpan. He could have lied or refused to stand behind his team, but he didn't! At no cost to me, he replaced my engine. Everyone but Jesus Christ makes mistakes. It's what happens next that matters. Tim proved to us that he can be trusted. That's important when something's wrong with a vehicle, and we're vulnerable. Tim -- You 'da man!! read more

Only Karsten's can touch my car. I trust them completely. Prices are very reasonable. Highly recommend!

Extremley Expensive and Unprofessional! They charged $75 just to jump a vehicle. When I made my initial call, they informed me of one price and next thing I know they are aving auto trouble in this area, please call any other auto service. read more

I have used this place for about a year now for oil changes on both of my vehicles. They are pleasant, helpful and quick!

I just had the most horrific experience ever with a mechanic. My parents warned me not to use this place as they charged my mom $75 to run a diagnostic test that Auto Zone will do for free only to tell her they didn't know what was wrong. Today I brought my car in after my brother had done front end work just for an alignment, and to look at a tire. I let them know I was aware additional work needed to be done and I was aware I would need another alignment following that work. When I picked up my car they had done nothing but charged me a $20 inspection fee to tell me exactly what I had already told them when I dropped the car off and never looked at the tire. When I stated that no reputable mechanic would charge a fee for doing nothing this unbelievably rude woman behind the counter who I can only assume was an owner screamed at me that if I had a problem with it she suggested I not bring my car back. I said can I have my keys so I can go and she huffed at me "I don't know where they are" and walked away. No problem lady - UNBELIEVABLE. I will say my family strongly recommends the small mechanic next to Subway and says he is fabulous. read more