Dr. Ray has been my doctor for several years. I became her patient when other doctors and…read morespecialists were too busy to answer my questions. She sat with me for over an hour that first day and went over all my tests and paperwork. I am a subscriber to her practice which means I pay a monthly fee. For me it's well worth it. I can get a phone consultation and extra attention to my medical concerns whenever I need it. Dr. Ray is on call 24/7. I have her cellphone number and can call her for emergencies instead of going to the ER or urgent care. When I got covid, I called her from out of state at 7 on a Saturday night. She took the time to go over my symptoms and testing that I would need. She monitored my treatment over the phone until I came home. i appreciate that Dr. Ray helps me understand the recommendations from specialists and available treatments. When I was in the hospital, she was my doctor there too, instead of a random hospitalist. Dr. Ray checked on me every day and monitored all the tests and procedures. She is an assertive advocate for her patients, appealing insurance decisions as needed and making sure that her patients get good care. Dr. Ray provides a very detailed annual checkup with many more tests than other doctors have given me. Her emphasis is on wellness and preventive medicine. The idea of concierge medicine (paying a monthly fee for the doctor's services) is not for everyone, but it's worth it for me. I don't have to worry about copays or ER fees, so the cost in the end is not as much as you might think.

The address here is different for this Doctor now. They are taking new patients but here is the…read morething wrong with this Doctor . . . they want to charge you a $1600.00 [or near that] yearly concierge fee. I said I just wanted to find a family doctor and visit the office. That I wasn't interested in the concierge. They said goodbye.

Skipper had an issue with his leg. We were able to get a same day appointment so that Physician…read moreAssistant Ashley Bell could examine him. She ordered x rays and conducted a thorough follow up . Great office staff, nurses, and doctors.

Heritage Valley owns all the doctors here in the Valley. You quickly get the impression that they…read moredon't really want your doctor to get to know you as a person, but would prefer that you take your silly illness to one of their Convenient Care facilities and stop bothering them. I had a good relationship with my previous doctor (who retired), and I wonder whether my husband would still be alive if it had been he who had seen him towards the last, since he had exhibited concern on numerous occasions (to the point of even calling us PERSONALLY at home), was familiar with my husband's medical history, and really cared. The latest: The doctor's office was supposed to be open (according to what they had told me before and what their pre-recorded message said), but it was strangely and inexplicably closed when I called at 3. Incidentally, they close for lunch between 12 and 1, because the concept of staggering lunches to provide service to customers during that time (a concept well-known to most businesses) seems to escape them. If this is the trend of internal medicine, I am glad I am old enough to remember when patients were more than just meat to their doctors, and you could get an appointment to have the doctor see you when you were sick and not just one or two times a year for your routine check-up.

Dr Zernich is a good kind Dr his partner Coombs has no respect for his patients and don't help at…read moreall after hours he's only rude to you on the phone the staff there isn't any different from Coombs! The creature at the front desk has no right to be in that seat she is the rudest most unhelpful person I know when you start asking a question she immediately starts shaking her head no!!! WHAT DOES THAT TELL YOU ABOUT HER!!! She has no compassion or willingness to help others she is the last person that should be in health care! I suggest you stay far away from this joke of an office! they are all useless e for Sr Zernich!!!

Great doctor. He takes time with patients and never feels rushed. Also not a 'nagger'-I smoke but…read moreinstead of lecturing me, he just suggests cutting back. For now...lol The office staff is a different story. Every time I go in, the are complaining about a co-worker or arguing over who screwed up a certain file. If you ever need a script renewed over the phone, forget talking to a person. They twice transferred me to the script voicemail when I was mid sentence.

He's a fantastic doctor and guy. Hard to get an appointment, but when he is taking new patients,…read morejump on the chance.

This is the same group of doctors as the chippewa and medical center locations just a different…read moreoffice. They are the only people I would trust to handle my pregnancy. I've never had a problem getting an appointment and with an emergency in my early pregnancy I was in the office getting an ultrasound within a half hour. I have nothing but good things to say about the doctors and their staff, everyone's always friendly and willing to answer any questions you have.

Hospital is horribly mismanaged. Had a scheduled appointment pick up for an at home sleep study…read more.. scheduled for 4 months... got it tonight and it was dead... nothing about charging it... no charger with it... there was no one anywhere to guide you on where to go... the one elevator is definitely broken, the door almost opened on us... and they treat you like your crazy when you say you are picking up an at home sleep study assuming you just said you are picking up a patient... like no.... I just said I'm picking up a machine... I never wanted to take a psych patient home.... The lady who gave me the sleep study was very kind though. Even though it's really bad and horribly mismanaged, I do have to say they are the kindest doctors I've met. I'm calling in the morning about my dead sleep study though... supposed to be returned tomorrow but I don't even get to do the test it's absolutely ridiculous. There should never be this level of mismanagement anywhere let alone a hospital.... Someone needs to get this staff some help... they're kind just horribly understaffed... Edit: went back today and they were really nice about everything and the lady's there today were very knowledgeable. Doubtful at first, double checked to make sure it actually wasn't working gave me a new one and actually explained it

ER Doctors were okay nursing staff was god awful. Presented to the ER, doctor order scans due to a…read moreconcern over a severe infection. 4 hours later, no scans, and they weren't busy, so I asked if I was forgotten about, they said oh something must have happened. Sent me 10 minutes later for one scan , not the chest X-ray. An hour passes and I press the button again and asked about the chest XRay and they acted bothered, then 10 minutes later was sent for the chest XRay. Doctor finally discharged me7 or 8 hours later (which I get can be normal if they're busy...this was not the case). He printed my discharge paperwork and said he would let the nurse know to remove my IV and give me the discharge instructions. 20 minutes later I had to remove all of my monitors and walk to the nurses station and the women are all sitting around on their phones gossiping. I asked if someone could remove my IV. The charge nurse came in finally and I voiced my concerns with why the heck it took so long all night and then another 20 minutes and no one bothered to come help me get discharged. She decided it would be appropriate to say, "Since you are being particular, it's actually only been 17 minutes". Great care... I would probably still be there if I hadn't forced them to get up off of their phones. Horrible experience. It only takes a little bit of effort to give a crap about your job.