I'm new to the world of wood pellet smoking and stopped in the see Blair and get some advice. He…read morespent an hour with me suggesting and tasting various rubs and sauces to use on my next cook. I walked out a new committed customer, looking forward to returning. If you're a newby like me or a veteran Pit Master, like Blair, this is the place to come to for your supplies, rubs, and sauces. Thank you, Blair. I'll be seeing you again soon.

Knowledgeable staff made it easy to pick out product for gifts. A little tasting station allowed…read moreyou to taste product before you buy. #spicemeister approved.

I was told an employee of true value that they do not except return of unused items with a receipt…read morein hand. Store policy states that they will return the item within 30 days if it has been unused and you have a receipt . I do not recommend purchasing anything from the store being to the fact that they break store policy and don't allow their customers to return items . I'm going to the store personally to talk to the manager and report them to corporate office keep updated for the next comment .

I have never had a bad experience at this store and they are very helpful and pleasantread more

The guys are great! We've had them out three times to repair our appliances. They always do a very…read moregood job. Very thorough honest, clean, respectful and friendly. . Anthony is the BEST!!' Hats off to Direct Appliance.

Always pontial and dress professional. But the more important thing, it that they get it done right…read morethe first time.

Everything one needs for smoking and grilling can be found here. Super knowledgeable and friendly…read more Prices are reasonable as well.

Excellent selection of bbq wood chips, specialty seasonings and various home goods and gifts! Did…read morean online order that was ready for pickup within 20 mins! Unbelievably quick! Love their products. New inventory all the time and the friendliest owners to greet you. They will go the extra mile for you. Definitely one of my fav small shops in the area! Thank you!

I was canceled on thirty minutes prior to my appt with the excuse of "I woke up with a cold today…read more " I was left with the option to reschedule for the next week. I just ignored the text and called Lint and soot and got two amazing gas insert fireplaces from them. It worked out great and I'm recommending Lint and soot to all my family now.

I bought my spa from this very reliable and knowledgeable spa professional three years ago and I am…read morevery happy with service cleaning because when Chris is done it looks like a new soa. They are very responsive when parts malfunction and will get your warrantied product to you quickly. I had the pleasure of meeting Tom when he personally drove an important hand rail to our house in Oakhurst. I would totally recommend this fine establishment.

This is my favorite Hardware Store. The Garden Center is great as well. They are always so polite…read moreand helpful.

My experience at Ace Hardware was great. Overall, always great customer service. I would like to…read morecompliment employee Leandra Spence for her help and effort with a plexiglass project. Thanks also to Lisa Montes for assisting! And I bought 2 nice garden plants at 75% off!

We stopped by to look for chimney parts for a cabin we're building and while they did not keep what…read morewe were looking for in stock, Mr Gorman talked with us and let us know what we would need and suppliers to find what we were looking for. He could have easily turned us away. Nice selection of quality stoves and fireplaces. I'm sure I'll be returning when we're ready for a new stove for the cabin. Thanks again!

In today's environment, it is few and far between exceptional customer service…read more Working with this company has been a pleasure.. 3* Slightly rocky start because the unit that we wanted was not on display at the showroom but..... 4* Came to our house the same day that we were at the show room to explain explain what the process was and what it was going to take to get the pellet stove installed 4* Exceptional Communications on appointments and timeliness of getting the equipment here for the install 4* Professionalism and timeliness 5* Did some fabrication to make it look as good as it possibly could 5* Follow up appointment when we came back from vacation to make sure that we understood units operation 4* Made sure that we understood how to get the tax credit 5* Worked with our insurance company to get everything else taken care of

I see alot of bad reviews, everyone has their story, here's my experience. We live in Manteca and…read moreour window a/c broke down...were heading towards 113° this weekend so needless to say, not a good time for the a/c to go out. Tried getting info from our local Home Depot, down the road but seems they just didnt have time to answer any of my questions, especially dealing with the Pro Service dept, so..... I actually found an HVAC company that was willing to help out with the install, they don't do window units but they know were in dire situation. I finally found the unit we want and unfortunately, Depot wouldn't have it in until July 9th, way too late!!!! I looked up Lowe's, here in Modesto, and they had a good replacement for the one we were looking for. Customer service was super friendly and very professional helping me out with the questions I had. We purchased the unit online last nite, this morning, it was ready for curbside pick up. They came in within 5 minutes, they loaded it into my truck and away we go!! A HUGE thank you to everyone that helped us out, it was GREATLY appreciated!!!! We will definitely be back, even though our local Home Depot is 2 miles away....customer service is a huge factor for me, people make mistakes but as long as you treat me right, I'll be back!!!

Shady sales person. Purchased a microwave , gas range , was told both would be installed at…read moredelivery . However delivery told us they do not install over the range microwave . I was told install price was for both. Returned to store , was told microwave install is additional $150. I consider this " shady sales " to get customer . Why would I purchase a set of items to to not have both installed. No discount for their error or courtesy work.

I tried to get an appt last year but do to covid never could get one…read moreThey came yesterday at 8 am ready Power tools and cleaners the started on our 25 year old wolf bbq grill So many years of baked on Stuff water spots and old food it was a bigg job The tech used a wite wheel to ckean all the cast iron grates it took all of 5 hours and my only regret is i did not gove them a larger tip If possible i would like to send them more the grill looks very good I will have them replace ignitirs and one burner knob Wish i would of found you sooner

We had RenuGrill come out to clean our BBQ and they did a fantastic job! Our grill was starting to…read morecollect a lot of burnt food particles and the grates were starting to get pretty coated in residue over the last 5 years of use. They came out with two technicians and meticulously took apart the grill and scoured every single part before putting it all back together again. My grill looks almost as clean as the day it was installed! We will definitely book with RenuGrill again when we have grill needs in the future.

My experience with Oakdale Hearth and Hot Tub has been one of the worst I've ever had as a…read moreconsumer. I am writing this review to warn others who might be considering giving them their business. TL;DR: Do not do business with Oakdale Hearth and Hot Tub. They lack integrity and need to improve their customer service. In March 2024, we purchased a new Bullfrog hot tub through Costco. Oakdale Hearth and Hot Tub is the local dealer who sold the tub in the Costco store and would be responsible for the delivery and future service. The hot tub was delivered in May 2024. Unfortunately, their delivery crew left a noticeable scratch on our brand-new tub. The delivery crew acknowledged the scratch and accepted full responsibility for it. Accidents happen, and we were initially understanding, assuming they were trustworthy and would make it right. What followed was fourteen months of follow-up on our part. Multiple texts and calls were required to schedule a repair for the damage they caused. The customer service was abysmal; we were consistently ignored and given the runaround. After over a year of hounding them, they finally scheduled service. But it was at this point that the situation escalated from unacceptable to what I consider deeply unethical. They informed us that we would have to pay a $200 trip charge for them to repair the scratch their own team made during delivery. We were stunned. After a year of waiting, they were now demanding that we pay them to fix their own error. Against our better judgment, but wanting the ordeal to be over, we agreed to the repair scheduled for today. Their technicians arrived and began the work. In the middle of the job, they stopped and said their office required payment of the $200 before they could finish. I told them I would pay and seek remedy after, but I would do so once the repair was completed. In response, Nicole, the manager, instructed the technicians to pack up their tools and leave the job unfinished. And they did. They left without telling me. To say this company lacks integrity would be an understatement. They damaged our spa, ignored us for over a year, demanded payment to fix their own mistake, and then walked out on the job when we wouldn't pay them mid-repair. This isn't just bad customer service; I think it demonstrates that this company operates without integrity.

These guys helped me and my mom so much ! We thank them so much they let us know that the spa we…read morehad that was 16 years old wasn't worth fixing gave us a few different options and guided us thru the financial aspects of get a loan for are new hot tub ! We couldn't be more thankful ! Shout out to Nicole Rick Trish Shawn thanks again guys ! We now have a beautiful New hot tub that they came and delivered showed us how to work this new spa ! Best around bye far thanks again Oakdale hot tub company !