When we arrived, which was later than expected because we were from out of town, wanted to try a…read morecloser boarding facility to where we were traveling, and my work didn't allow me to drive up early enough the night before to make the required drop off time - which is not flexible even though they have 24 hour staff, so I was charged $135 for a night my dog didn't stay - my dogs room reeked of pee and was filthy. We had a trip planned so we had no option but to leave our dog there and hope they would clean the room for him. I felt awful and unsettled as we left. While on our trip, we had a family emergency that required us to cancel a night early and head back to where we live. I expressed this to the front desk, who said because I couldn't get my dog by 4:00 PM (or 4:30 PM - something insanely early) I would be charged a $125 fee for picking up "after hours" - this was not communicated to me previously, and I was told by multiple staff pick up by 6:45 would be fine to not incur a fee. Keep in mind - they have 24 hour staff - so I don't know why I would even need to be charged a fee for getting my dog early when there is staff there that can check us out. I was also charged another $135 for the night my dog did not stay. We had no options, so for 3 days and 3 nights, I paid over $1,000 for my dog's stay. Our dog was also supposed to be groomed on his last day, but was groomed a day early. We gave very specific instructions that he needed prescription shampoo used - which we provided - and they ignored that completely which led to my dog now having hotspots we have had to deal with since returning home (and dealing with our family emergency). The front desk staff was so sweet, and lamented and agreed with my outrageous bill, and stated that "they even charge me to board my dog here and I work here." Yikes. After communicating my disappointment with all that had transpired, I got a $30 credit to my bill for the dirty and pee-filled room, and a $110 refund for messing up the shampoo. That is it. $140 back on an over $1,000 bill. Yes -- many of these issues were in the fine print of the agreements you sign to board your dog - so there is little I can do about it, but I feel it is important others know about these fees and charges. I board my dog at very reputable pet resorts where we live (Pittsburgh, PA) and nothing has ever been this expensive, nor have the staff ever been this difficult or not accommodating. We will not be back.

Please do not board your Pets here!!! was routinely using their services because my dog seemed…read moreexcited to go back and seemed happy when we picked him up but we've had some sort of issue every time. Most recently we were texted photos of our dog bleeding and told to pick him up and take him to the vet, they said they didn't know what happened or when, but they noticed "a little bit of blood". I got there about an hour later (the fastest I could get there) and they did nothing to stop the bleeding, they moved him to a different enclosure and I could see that both enclosures were covered in bloody paw prints. They said they assumed he cut his paw on the chain link fence, and said that if we want to prevent him from getting cut in the future we could "upgrade" him to a smaller room with a glass door. A total extortion, your dog is at risk here of intentional neglect so they can up charge you to the next room. We took our dog to the vet to get his paws fixed and they found out he was bleeding from 5 different cuts on his front paws!!! Not just a one time cut, multiple, deep cuts in different directions. I called to tell creature comforts this the next morning and ask they check the enclosure my dog was in for anything sharp before allowing another dog in there, because obviously all of these cuts didn't come from a standard gate. I was not asking for anything from them, just trying to protect another dog from needing stitches and sedation. And I was met with the most hostile employee "Dave". What a horrendous person, no compassion, told me it was my fault it happened and that I should have upgraded my dog (who had been in this same enclosure without needing stitches 6 times before) to a nicer room, and that this was a standard issue for dogs to intentionally hurt themselves. So unless you want to pick up your dog bleeding and be told it's your fault, don't board your dog here. Truly terrible response to this situation. Predatory practices, and that they let my baby bleed for an hour without trying to staunch the blood is crazy. I plan on reporting them for animal neglect.

Rebecca is awesome. Dropped my dog off for the first time. Check in was easy and we were all set…read more As I left I heard her outback with the dogs. She was actually playing with them. She told the dogs how pretty they were. Today our dog ran to the door and pointed out the leash. She couldn't wait to go back, and we couldn't wait to go ski. This area has needed a dog daycare. I'm so glad that they got such a good one.

From the owner: Doggie Daycare, Luxury Grooming and Certified Behavioral Dog Training facility located 10 minutes…read morefrom the village of Ellicottville, NY. Our chic facility features radiant floor heat and over 2500sqft of indoor and outdoor play space. Lobby includes top tier pet supplies. Group training classes regularly held. Private training available by the hour. Luxury grooming available on weekends. Owned and operated by a veterinary technician.

Amy was great! She even sent me pictures so I could see that Coco was doing just fine!! I will…read moredefinitely use her again!!

I can't say enough about Amy's B&B! Her love of animals is clearly apparent and my mini doodle…read moreSimba comes home clean and happy and exhausted from all the fun and exercise he gets while at Amy's. I get texts with pics and even videos showing me what my pup is up to.....usually playing with other dogs or going for a walk or getting some cuddle love. I think Simba likes Amy's more than home.....he is scrambling to get out of the car as soon as we turn onto her street! Oh....did I mention that you get a "report card" of how your pet did while at Amy's. My Simba got an A+ on his last stay....that's my boy!

Our dog Biscuit, loves coming here ! We have boarded him for a bit over a week and a half to…read moreweekend stays . When we turn on the road to get to Dutch Lane he gets so excited! He loves the staff there and they know him by name. I know he is taken care of and happy during his stays. I also Enjoy the convenience of booking online and text and email confirmations.

They are wonderful. I would always use them. He was a longer haired. Now he looks so cute. Right is…read moreold picture. Left is new picture.

Took my dog Mookie here every other weekend for years. Service was always great and flexible. I…read morewould recommend them to anyone.

I called three days ago and left a message to board my dog. Much like their partners Kinzua Vet…read moretheir customer service has under whelmed me. Still waiting on that call back. Now there is not much time for me to let my dog get acquainted with this place before leaving for a week. Good thing I was able to find a much better solution.

This wonderful place is the ONLY place for my cats. I trust them completely with my boys. If I need…read moreto board them because I'm going out of town and they can't take them because they are full, I just won't go until they have room. Make your reservation early!

Amazing customer service and support. They were so good with my tabby cat, Thomas! He also loves…read moretheir homemade catnip toys!

They took care of my dog this past weekend. She did great. I would recommend this place in a sec…read more Staff great and clean.

The owner was extremely rude she wanted to evaluate my husky to see if she was capable to be…read moreboarded there during my trip and she told me that my husky was going to be a problem and acted like my dog had rabies or something