Dr. Nitta and staff are incredibly friendly and flexible when it comes to making sure that you're…read moretaken care of as a patient. With every visit, he makes sure that you not only are physically well, but mentally too. This whole person type of care is just an example of his compassion as a doctor and this is also reflected by everyone who works in the office as well. This office truly takes you in as family and not just another patient in their files. Parking is easy as the office is served by a very large parking structure that is connected to the building. Paying for parking is also very easy as there are payment kiosks on every floor that take both physical and touches payment options. Appointments are fairly easy to get if you are in immediate need as they allow for same day or next day appointments if you call when they open. This has been an absolute life saver for times when you are feeling sick and would love to see someone right away.

I guess it's a sign to give a more update review with Dr Nitta since the last review was made 4…read moreyears ago. Have been coming to see Dr Nitta as my primary care physician for years now. Like the other 5 reviews, everything you read is all true. Dr Nitta is so easy to talk to and provides great care and suggestions to guide you to a healthier living. His staff are just as great as Dr Nitta too! Very friendly and easy to talk with. It never fails that when I leave the office, I'm always in good spirit. Parking is easy and no validation to the parking tickets you get upon entering. Pay your ticket by kiosk located on floor 1 and 3. Not sure if there's one on the 2nd floor since I never go to that floor anyways! Waiting room is small and cozy so don't bring your whole family with you cause theres like 5-6 chairs. On each floor tho, there's a waiting area next to the elevators. Anyways, here's to a 5 star update to this Yelp page!

Dr. Inouye is very knowledgeable, professional, and friendly. I couldn't have asked for a better…read moredoctor. She always has good suggestions and options for my health and never denied or just sent me home with ibuprofen. I've heard many stories of doctors that do it to patients... shame on you! Thank you for all your help Jill.....You're the best!!! Aloha!!!

11-19-2020 Two days after an ambulance ride to Pali Momi Emergency, was able to get an appointment…read morefor hubs. Dr. Inouye informed us that patient had 3+ fractures showing us on the X-ray taken prior. No surgery needed per her consult with surgeon, no pain meds prescribed. Icing for 20 minutes and OTC Tylenol advised as prescribed pain killers might delay healing. Dr. Inouye is very personable, easy to talk to, she said she doesn't do surgeries and goes every Tuesday to Straub Kapolei. We will continue to come to Pali Momi, Aiea. Return visit in two weeks with more xrays. First time that I can recall hubs will be off work for all 3 holidays this year. He is always working on holidays. He can barely walk nor move his fractured side without severe pain. Just call me, Florence Nightin' Gail- chief chauffeur, cook and body washer. Enjoy your holidays and keep safe. Stay off ladders, even Santa knows that. His reindeer land his sled directly in the rooftops. Take care and enjoy good eats.

Looove Dr Wu!!! He has a new MA Sandrene. We liked Wyette too…read more Parking is in the Bank of Hawaii area. Yes the old Toys R Us area. Entrance is on Pali Momi street. Walk into the double doors - immediately to left is ophthalmology. Lab is ahead on the right. Checkin is straight ahead. They have 5 people to assist. Dr Wu is an awesome PCP!! Easy to make appts on mychart or call the clinic.

The wait to see a specialist is 3-6 months. Their urology department is terrible. No response to My…read moreChart emails. When you do call them on the phone, it's a long holding time to get someone from the urology department. I called May 2026 to request a change in urologists since Dr. Lee was unresponsive and had an unreasonable rescheduling policy with Pali Momi imaging. They said they would get back to me with a "transfer of care" but they never did. They tried to get me to transfer to Castle urology, which is too far for me. I was told they are understaffed but THAT'S NOT MY PROBLEM. It's their problem, and Straub Pearlridge has made no attempt to resolve this. Don't bother to get a blood test at this clinic. Long wait times. I ended up leaving after waiting for 45 minutes. The clinic was packed with people who had the flu. Shortly afterwards, I caught the flu from waiting so long in a crowded, shared space with sick patients. Years back, I ran into the same problem with HPH Straub psychiatry department. I could only see a doctor once a month online for 10 minutes. Their talk therapists weren't taking new patients. 15-20 years ago, Straub was a decent system. But for certain specialists and clinics, they have gone downhill. I strongly suggest to avoid Straub Pearlridge, especially their urology department and for getting blood tests.

I do not recommend Dr. Ky Le or this office based on my experience…read more I initially came in for significant shoulder and spine pain. X-rays were ordered, but the results were never properly explained or reviewed with me in a meaningful way. Instead, I was quickly recommended a steroid injection in my shoulder and was told it would resolve the issue. I was even told he would give the same injection to his own wife if she were in my condition, which strongly influenced my decision to proceed. I moved forward based on that confidence. At one point, a lower lumbar steroid injection was also suggested, but I declined that treatment. I also specifically asked if I could continue going to the gym and was told "no problem." Based on that guidance, I signed up for a one-year gym membership and paid for a personal trainer. Within a few months, my pain returned and worsened. I scheduled a follow-up appointment on 10/22/2025 but waited approximately 55 minutes with no communication or update. I ultimately left without being seen. Despite this, my insurance (HMAA) was still billed for the visit, which I am now disputing. The office environment also raised concerns. The practice is located in a retail-style complex rather than a traditional medical setting, and the front desk area felt disorganized and overcrowded, with multiple staff members/helpers gathered around the main desk without a clearly structured office setup. I also had concerns about patient privacy during check-in. During my visit, at one point, the doctor took out his phone and showed me information about another patient he had assisted, which felt completely unrelated to my care. The only positive part of my experience was one medical assistant (a young male staff member), who was professional, respectful, and efficient. After seeking a second opinion, I was advised to immediately stop going to the gym. That physician identified a significant calcium deposit in my shoulder (about the size of an almond) and ordered further imaging, including an MRI, I had a lavage treatment to remove the almond-sized calcification. I was also informed I have lumbar stenosis (L1 and L2), which had not been clearly explained to me previously, and I was referred to physical therapy. Looking back, I regret not trusting my instincts about Dr. Ky Le and his office from the start. I also feel that the Hippocratic Oath to do no harm was not reflected in my care. My condition worsened and I ultimately required further treatment after his care. Based on my experience, I would not recommend Dr. Ky Le or this practice.

I love,love,lovee Dr. Ky Le! I personally think he has terrific bedside manner and he was…read moreincredibly patient with my questions/concerns during each visit. He was helping me with my weight loss journey and was also my PCP for a short time. Unfortunately, I had to find another provider because my work shift had changed and Primary Care Plus isn't open on the weekends and they close relatively early. I try to refer him to as many people as I can because I truly believe he is the best and is very much invested in seeing his patients succeed and thrive. The Office is pretty big and it's always clean. The Staff is friendly, I really always enjoyed when Jade would help me. Hopefully one day I can go back to him, I'm satisfied with the care I'm receiving at the new place but the difference is night and day.

Being coming to this medical facility for over 13 years with the same internal medicine. Dr Mark…read moreNishihara. Very friendly knows he's field in medicine. Graduated I think from John A Burns of medicine. He's my PCP. He does share the office with other doctors as well. Located in Pali Momi Hospital Physicians Exchange side of the hospital. Parking is located downstairs of the hospital. But I always get dropped off so I don't pay for parking. Don't know how much the parking is. They're close on Saturdays and Sundays. Just Mondays to Fridays.

Located in the pali momi medical center, 5th foor, next to pearlridge, I've taken my kids here all…read morethe way since I gave birth to now. The pediatricians that take care of my kids are very knowledgable and caring. At first they saw Dr. Paul Chan. He was excellent talking to children and parents, and suggested certain shots for them to take and gave sound advice. Unfortunately, he retired and now my son goes to Dr. Ryan Chung. He is also very nice and will explain thoroughly if we have any questions. Although appointments are always scheduled far in advance, they will fit us in when they can if my kids are sick, and I am reminded by email or text for appts scheduled far in advance. The front desk is always on it and if I have a question, the assistant or doctor will call within a day, usually after or close to closing. If their primary dr is off, there are 2 others that cover so I don't have to wait or find another doctor. They have a 2 story play area for little kids, and a hand sanitizer in the waiting room as well. Paid parking is in the building, but I always shop at pearlridge so I park at the pearlridge parking lot instead.

If you want a Dr. that will listen to you, give you "real" advice without trying to make you come…read moreback for multiple visits just because, and is also very professional, personable and friendly. Then please don't hesitate to inquire on becoming a patient of Dr. Gabriela Ortiz-Omphroy. Me and my other half have been with her for at least 3 years now, and all I can say is that it has really been a great experience. Her team are really polite and they try their best each time to assist you with your inquires and concerns. Again don't hesitate to call, you won't regret it :)

I want to thank Dr. Ortiz-omphroy for always taking the time to ensure that my family is well taken…read morecare of. My parents, siblings, cousins, my husband, and I all go to see her because she really cares for her patients. The most recent example of this happened today. I called earlier to get an appointment for my husband to be seen and scheduled for a telehealth appointment for tomorrow. However, when I called back later in the day to clarify the number for her to call with her staff, she personally came on the phone after what I presume her to have overheard my call and asked me how my husband was doing and offerred to call him right after our conversation to see him sooner rather than later since she was still in the office. Who else can say that their doctor does such a thing to ensure you get cared for so quickly? Mahalo for taking care of him today, but thank you also for caring for us always. God bless and happy holidays.

I been seeing Dr Otaka for some years now. He's ALWAYS busy and have good reason to be, simply…read morebecause he's AMAZING. He gives his patients his all. VERY THOROUGH!!!! He listens and has pure empathy which is rare since I've been to other PCPs that just want to "turn and burn" their patients. Last year I had gotten a new type of insurance that restricted me from seeing (I was heartbroken) but now that I longer have that insurance coverage I can see Dr Otaka again (yay happy dance) His facility is spacious and clean. The waiting area is clean and can accolade quite a few people at one time. There is complimentary water and a tv to watch as you wait. The waiting rooms are clean and not cluttered although there are a few rooms with equipment. Don't let that fool you, it's not in storage it's made to be used by the doctors..... Please call to see if they are accepting new patients. He is quite busy so more than likely you'd have to book your appointment(s) a week or more in advance....

Been seeing Dr. Otaka for about 10 years now and I will say he is amazing. I will not change…read moreinsurance bc I refuse to see anyone else no matter the cost. I will follow him anywhere! When I started seeing Dr Otaka I had some issues I found myself in his office literally every week but he made me better and now I only need to see him maybe couple times a year. All his recommendations are awesome and helpful. Bc of his recommendations I am a proud mother of 2 amazing children "they have an amazing pediatrician, also his recommendation" He is easy to talk to and he listen to my needs and works with me. I have recommended all my family to him and they love him as well. I am greatful for his help and knowledge.

I had to switch pcp's and my insurance recommended this doctor to me. His location is convenient…read morefor me because I live in Kapolei. It was hard for me to find at first but he's located across from Shiro's and Bank of Hawaii in Waipahu on the corner and Times Super Market is right next to it as well. He doesn't have a receptionist and his work phone is his personal phone. He's not very good at phone etiquette and answers rather abruptly. I've gotten used to that, I'm just lazy to switch pcp's already. LOL I like him as a doctor he cares and gives good advice. When I need a doctors note for school or work he doesn't give me any hassle when I come in to get checked up on. His schedule is kind of all over the place so make sure to call. His office has no bathroom. There's free parking. Appointments are recommended.

He is a great Dr. He cares and know what he is doing. Always tells me what I need to hear and not…read morewhat I want to hear. The office is a small space and everything seems like he runs it himself. Receptionist duties to the doctor stuff. When I need an appointment he is usually able to see me within a day or two at the most. I just hate the parking situation here by the office but atleast there is a lot across the street where u can pay and park for cheap.

DON'T WASTE YOUR TIME. Feels somewhat like a discriminating policy!! He only accepts new patients…read moreif the mom is "still expecting." That means if you already have a child--even just one, like me & want to switch to a closer doctor, HE WON'T TAKE YOU. Staff says he's unable to take new patients because he's "full"... however he would take me if my son was unborn? Full-of-bologna. What happens to families who relocate? Or are seeking better/closer care? EVERY CHILD DESERVES ACCESS TO CARE, NO MATTER WHEN THEY WERE BORN. His policy makes it really hard for parents who need care now. This tells me that some families are less worthy of care based on timing, NOT NEED. This kind of policy (which I've never heard of) may help manage his schedule & maybe he's looking out only for his own convenience, but it feels unfair to families who aren't expecting but still need support. They won't even give you a chance, they don't care, so don't bother calling.

I was about 7 months pregnant first time mom and didn't realize that establishing a pediatrician…read morefor your unborn was highly encouraged. I had scheduled an appt for a consult and my baby was born before I could meet Dr. Taniguchi. He came to meet me in the hospital and established care at 1.5 days old. That was over 14 years ago. I have two boys now and they are both under Dr. Taniguchi's care. We live in town and his practice is in Aiea, I would not change it for anything. He is very responsive, accommodating, understanding and an amazing doctor/co-parent to my boys.