Robin was our cleaning person and she did an absolutely fabulous job. I entered the rental home and it looked like nobody had ever lived there. The hardwood floors and kitchen floors had been mopped. The carpets had been vacuumed thoroughly upstairs, downstairs and event the stairs. My impression of how clean the bathrooms were was astonished. She did a job that I was not able to and was cleaned to my standards. I would highly recommend this company for you cleaning needs. read more

Best cleaning service I've had the pleasure of using in Richmond. As a realtor, I've been through many. I contracted Kathleen's to do a move-out service. Elizabeth is very professional and courteous. The two girls who work for her did everything that was stated on their website. The wood floors were glistening, cabinets and appliances spotless, seals all wiped down, and the bathrooms were sparkling! The homeowner was impressed and buyer feedback responses have been "excellent". I plan to use this cleaning service as my "go to" and highly recommend you try them to! read more

I recently had Kathleen's Cleaning Service give our house a deep clean prior to my wife's return from a trip. The two ladies that came to clean did a wonderful job in the three hours they were here. I could not have been more pleased. We were so pleased that we are considering up a recurring cleaning schedule with them. I would strongly recommend them for your cleaning needs. read more

I contacted this company to do a deep cleaning for an 81 yo friend of mine. I spoke and exchanged texts with Elizabeth a few times. I described how dirty the place is, how smelly it is from the dog. I was honest about it. I even told her that the owner has the onset of dementia, that she is old school and tight with her money (so don't discuss $ with her). I also told her that I want her refrigerator cleaned. And I know it will be additional cost for it. She gave me a quote, including cleaning of refrigerator. I discussed other things I want done and she said okay to it, except cleaning the litter box. The first mishap was the scheduling. I was told Thursday; then i was told Friday. She even said on the text​​ "Hello! It looks like she got scheduled for Thursday and not tomorrow. I am not sure where the miscommunication lies, but we are very sorry!!!" I let that go. 2 ladies arrived at the place on Friday. I reiterated the other requests I have made and they both said okay. I brought the dog to a neighbor and let the cat out so there is nothing in their way while cleaning. I asked both ladies what they wanted to eat and drink and they both declined. My friend and I left them to grab a bite and run a few hours. After a couple or so hours, we went back and saw the two ladies ready to leave. I told them I was told 5 hours and it has only been 2.5 hours. Their response was "it is 5 hours - 2.5 hours x 2 people." I told them that was not explained to me and I expected 5 hours. I asked why the refrigerator was not cleaned and was told "that was what our boss said. They can do it the next time." I looked around the house and saw that stuff were not put back where they moved it from. The response was "we do not move furniture." Well, it was not furniture except for the one chair, plus they moved it the first time. I also commented that they did not make her bed. I moved the kitchen trash can where they left it and the floor under it was dirty and they trash was not taken out and thrown away. There were dust fairies o the floors. The living/dining floor was so dull - you could see the streaks of the mop. I don't even think the baseboards, ceiling fans were cleaned. I was sent a text that said "You will be very happy when we are done! ". Well, suffice it to say - I WAS NOT HAPPY. I was disappointed, unhappy and VERY upset with my blood pressure hitting the roof. What a waste of money!!! I don't mind paying good money (more), if the result is great. This is sub-standard (even below it) kind of work. Anyone with even the least standards will be disappointed as well. Oh, additionally, i was sent this email: "​I had to leave to go to a doctor appointment, but Tina is still there, and I had Amanda join us, too. I will be checking in with them after my appointment and may head back there to help them finish. Thanks!!" Now, shouldn't something like this be mentioned in the beginning? I find ths very unprofessional. Wish I took photos to share,but I was just so disgusted and left a bad taste. read more

We've been using Kathleen's Cleaning for a year now and have been very pleased with their service. We started with a deep cleaning and after that decided we'd love to have them come back on a regular basis. Our favorite cleaning tech is Lacey, and we now request her every time! She does a fabulous job and has an attention to detail better than anyone I've seen. If you ever need a cleaning service, Kathleen's is the one to use! read more