I booked them using a coupon from valupack for $88 for two rooms. Afterwards they invoiced me for $119. When I called about it they said that was only for add-on services. :( read more

They cleaned two bedrooms of carpets so well that 6 months later I had them come back and do it again plus they did some chairs and a couch. I reccomend. The person was friendly and effiecient. read more

This company refuses to quote line items for the cost of biological treatment for rug cleaning. This means they write you a quote that does not contain biological treatment, they pick up your rug and begin services. After you are already receiving the services and locked in -- THEN *bam* the specialist on-site assesses: This rug requires additional biological treatment. Humans are biological beings, so are moths, so are pets --- if you're cleaning a rug it's to clean out the biological yick in the first place. I asked for a full service quote up and down in 3 different ways and they refused to quote me the whole cost of service. Beware of doing business here. read more

I recently had this company clean my carpets--not just once, but twice--because they did a good job. The technicians were thorough, professional, and courteous. Therefore, because of that positive experience, I decided to inquire about a quote for having my hardwood floors cleaned as well. I scheduled an appointment with the manager, but he missed the appointment and never called. I reached out, and we rescheduled. However, when the snowstorm hit, he never called to advise that he would need to reschedule. Nothing for two days. I then received a voice message from the tech who was advised by the manager that I would get a call back from the manager maybe that day. On the third day, I received a call from one of their technicians advising he could come that day and would arrive between 12:00 and 3:00. I explained that I would need to call back to confirm. I called back the number that the tech gave me, he advised that I would reach him and I could either send a text or call. I called less than five minutes later, and I got the receptionist. She had nothing in the system that the technician had called to set the appointment or nothing in their notes. At this point she asked for the approximate square footage of my home, provided an approximate quote, and changed the date and time because she said the job was too large to complete the same day. Could the tech have not asked me those questions at the time he called? Again, all of this and I ONLY NEED A QUOTE--I was not requesting same-day cleaning--yet they were still unable to accommodate it. 1. I really tried to work with this company as I had reached out to them several times. 2. I shouldn't have to chase a business down to spend my hard-earned money. 3. Management's customer service leaves a lot to be desired. No matter what line of work you're in, you are serving customers--and customer service should ALWAYS be your top priority. read more

My appointment was between 10am and noon and they said they'd call 30 minutes before. They called me 2 hours before at 8am and woke me up to tell me they'd be here AT 10. They were probably trying to give me more of a heads up but 8am is a ridiculous time to call--just do what you had said you were going to do and call 30 minutes before. Then they didn't even show up until after 12pm.....so they lied about when they'd be here and then they weren't even here during the window. The staff who booked my appointment was great though, made it easy to schedule and they were flexible when I had to change dates. And the men who cleaned my carpets were very nice and efficient though. read more

Reliable and fast. Great job cleaning our sofa! Fabric feels soft and smells nice and clean.

Our first time using Zerorez, and want be the last. Very good Job on my Carpet. Young Man very Friendly, Professional, Very Thorough with explaining what he was doing and the solution he was using. read more

Excellent service and carpets look brand new! Will definitely use this company again and highly recommend.

Great service! The young gentleman that actually cleaned our carpets was great! Very professional. He explained everything he was doing in great detail. We hadn't had a carpets clean in almost 2 years due to Covid and he made them immaculate. He got the dog stains and minor spills out. Our house smelled new again. Great job! read more