Do not bank here if you expect consumer protection or respect. Eastman Credit Union utilizes lazy,…read moreautomated risk algorithms that aggressively penalize victims of merchant fraud and shipping failures. I recently underwent a major personal milestone, investing in a completely new wardrobe across platforms like eBay and Mercari. Out of over 90 successful transactions, I encountered a handful of standard e-commerce issues--items lost in transit by the carrier, or rogue merchants refusing to issue a refund after tracking explicitly proved the merchandise was successfully returned to them. I also had several items that weren't as described and had gotten damaged in shipping. Instead of honoring my lawful consumer rights under federal law to dispute these unfulfilled transactions, ECU automatically flagged my account. I received a highly insulting letter claiming I was "negligent" and failing to secure my PIN number. This is a complete lie. My physical card and PIN have never been compromised. When a manager called to discuss the letter, she completely gaslighted the situation, ignored my documentation, and actually attempted to dictate my personal shopping habits, telling me I shouldn't buy items online. Every major national bank handles merchant non-delivery and returns seamlessly. ECU, however, chooses to blame the customer to avoid doing the manual back-end work required to hold shady merchants accountable. They are currently withholding hundreds of dollars in legitimate reimbursements for items I do not possess, while stripping away my debit card access under the false pretense of "negligence." They do not operate from a place of integrity or sovereignty. If you want an institution that protects your assets instead of lecturing you for merchant failures, go elsewhere. I am taking my business and assets to a national institution that actually understands consumer law.

They need to update their phone tree or the options on it at least. Anytime outside of banking…read morehours, which is 7-5, you only have the robot and you can't check your balance on your debit or credit card. And idk if anyone else has problems with the credit cards, but they just show up blank when you check at the ATM. What use is all the tools to check how much money you have when they just don't work?

I called them last minute when I discovered my current bookkeeper did not have the full scope of…read moreknowledge I needed to run my business effectively. I was left hanging with some critical and in-depth tax questions. I reached out to CC and they got back to me immediately and explained the details in a way that I could understand. They were pleasant efficient and affordable. Highly recommended.

From the owner: At Critical Calculations LLC, we do more than just balance the books—we help you grow. Our team…read moreisn't just about crunching numbers; we're about understanding your unique business goals and helping you achieve them. We take the time to get to know you and your business inside out. From tailored bookkeeping solutions to strategic financial advice, our services are built around your specific needs. Let's build a brighter financial future for your business together.