I regretfully am no longer a customer of Kathy's Grooming. Kathy has always been awesome. But after 2020, the level of grooming skills and customer service changed. Kathy is still awesome. I cannot say the same for the groomers. I had to remind them to clean my dog's ears several times. My poor Yorkie looked terrible several times after being cut there. He looked like a rat. One time they didn't cut the hair from around his ears and I thought his ears were flopping on their own as I never had a yorkie before. It was because they didn't cut the hair on his ears. But, why???? There was an issue almost every time I got my dogs groomed and I grew unhappy over time. Before I put the blame all on Kathy's business, it was my fault for canceling at the last minute quite a few times. So, I can imagine how frustrating that was for her. We finally ended our relationship today when she told me the groomers told her they did not want me to return. I was with Kathy's grooming for 11 years. I will miss her. But, I will not miss Kathy's Grooming the business. There are many great grooming businesses in this area, especially mobile grooming businesses competing for business. If businesses want to stay competitive they should make sure they they strive for excellent customer service or risk losing customers. read more

Kathy's has always done right by us, a lot of times they'll take or dog without an appointment, which is the most convenient thing I could ever ask for. All the ladies at Kathy's are super nice and professional. I've never caught attitude or flak form anyone. My dog is always in and out quickly, with everything I've asked for done in a professional manor. Our dog kipper absolutely loves Kathy, he looks forward to going and getting his nails trimmed. Overall Kathy's is solid, clean, professional. We've only been coming to Kathy's for about a year or so and they honestly keep getting better with time. Much love here! read more

Kathy's Grooming Boutique - Kipper, ready for his triweekly visit to his beloved Kathy. He mad hype. - Pet Groomers Near Me - High Point, North Carolina

This place deserves no stars I had been taking my dog there for a while the past couple months. Recently they've been trying to over charge . I picker my dog up and she had a whole chunk of hair missing from the top .. it later on was bleeding im assuming it had to do with the clippers they used it's been 2 weeks and she's still recovering . They charged me $10 extra and didn't take good care of her. I am very disappointed. read more

Kathy's Grooming Boutique - Pet Groomers Near Me - High Point, North Carolina

We love Kathy's! They do such a good job with our golden doodle! She runs to the door and is eager to go in for her appointment

I've taken my 10-lb Havanese here for years. Morgan does a great job! All the staff is exceptional. read more

Kathy's Grooming Boutique - Pet Groomers Near Me - High Point, North Carolina

Excellent grooming Boutique. My 12 year old Cavachon Sophie is going there all her life. She literally runs from the car to the shop door, happy to have her beauty treatment. The staff is friendly, the prices are reasonable. Would recommend the business to anybody. read more

I love Kathy's Grooming and so do my two dogs. Both of my dogs hate water and it's a chore to get them to take a bath, when they go to Kathy's the staff is able to get them a bath and leave them looking fantastic without any trouble. I honestly think they prefer the staff at Kathy's to me. Everyone here is friendly, they always seem to have a great attitude, and it's well worth the cost to take my puppies here for regular baths. read more

Called this place three times in the last month and each time I've been told they aren't taking new customers as they are booked for the next 8 weeks. I even inquired if I could make an appointment for after the 8 week window, and was told NO I have never heard of a business not accepting customers ever! When asked for an alternate recommendation they knew of absolutely no one. read more

I asked for my toy poodle to be cut 3/8. I put emphasis on short and not the standard toy poodle cut. I told them I wanted that over her entire body. They did the exact opposite. It looks like all they have done is a sanitation cut and shaved her ears almost to the skin, and given her a bath. Her body is still over an inch and a half long. When I went to pick her up I was very disappointed and even told them all the things that were wrong. They charged me full price. And said if I was willing to wait around then they would fix it. Like I would risk them returning my dog with a military buzz cut all over, as if. I will not be returning here. I can't imagine how they are still operational. I'd rather groom my dog myself, blindfolded, with only scissors. A complete waste of $48 and now my $2500 dog looks like a freak show. Now my puppy and I will not be able to enjoy the nice weather without her ears being sun burned. The pic with the long ears is what I asked for I SHOWED THE GROOMER THIS PICTURE, the pic with the shaved ear is what they did. read more

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My mini dachshund does not love baths and pampering. He usually starts shaking as soon as he reaches a grooming facility parking lot. NOT ANY MORE! Not since I found Kathy's Grooming. He just walks right in with a smile on his face. Looks like a smile to me! There's something very special about the groomers at Kathy's! They seem to love their "clients." I'm hooked and wouldn't take my Cooper anywhere else! read more

I have been using Kathy's for about 12 years. I bring in my Cat every 6 months or so and my dog about every three months. The last few years i have seen a decline in service and attitude. I have picked up my cat sitting in his piss in his kennel. I have picked up the cat after grooming and the nails not trimmed. When i started going there i would set an appointment and they would get right to her. A couple hours or less and you would get a call and everything was good. Last few years you set an appointment and your pet will be in there for hours. either the pet is sitting in some kind of holding waiting to get serviced or serviced and waiting for them to call you. I am not sure what. I believe they have the waiting in a pen or holding area. Had a real bad experience today. I went in last week to set an appointment for my dog because my wife forgot a follow up and i needed her hair cut and nails done. My wife told me they must have done her front last time but forgot the back. She was getting caught in the carpet. I must admit the back nails were twice as long and beginning to curl. Kathy's told me bad time of year for getting in and not till i believe late January. She told me i could bring her in and they would do her nails to hold me over. I did last week and paid the 13 dollars and said nothing about they might or must have forgot her back nails last time. The problem today was they called me in to fill a no show and opening. I was happy and brought her in. I talked to Kathy and said you did her nails less than a week ago and do not need that service. I brought her in a bout 11 and they called about 4 something. The lady told me that will be 50. I said i talked to Kathy and they did not have to do the nails. Kathy came out and said a service is a service theta will be fun price. She could have told me that when i brought the dog in and i mentioned the nails being done already. Anyway it got heated and i called her bitch. I lost it. What she did was very wrong. a 12 year customer and you screw them over. My hot temper called her a bitch. read more

The worst hair cut ever. My beautiful Havanese was scalped. She had been here several times before In the past year. I showed the person a picture and gave specific instructions on how I wanted her to keep her legs "boxed out" like they had always been etc. When I went to pick her up, I paid in cash as they asked and added a $12.00 tip before seeing Maggie. I about died when I saw her butchered hair cut. The employee was really nice but I was mortified. I thought OK, they have someone new and I don't want to use that person again. 10 min after leaving, I called back and asked to speak to Kathy, to find out who had cut Maggie's hair so we would not have this happen again. Kathy, who had always been nice and her boutique has cut my dog's hair since moving here was MAD at me. I thought she would have wanted to know that she might need to work with one of her groomers but apparently NOT!!! Her records were all wrong, saying they did exactly what I told them to do and that Maggie had not been into her boutique in over a year. That was totally not true, as our 1 year old puppy has never been anywhere but Kathy's and Maggie accompanied her. I asked that my tip be returned and was told it would be but it never was, which is why I delayed writing this for a month. I wanted to end this on a positive but I can't. If you want your dog shaved all over and her hair cut around it's face as if has been hacked then you MIGHT be pleased. I talked to my friend who had recommended Kathy's boutique and she said her two dogs had the same problem the last visit and she also had called Kathy and was treated rudely. She was also told that the bad hair cut (her shi-poo was not only shaved to the skin but nicked and bleeding also) was her fault. She has since had a phone call asking when they are coming back but no apology. They have found another groomer. My dogs will never go back to this hacker. Grooming a beautiful dog is not shaving her to the skin because it will grow back. In my opinion, Kathy's boutique has gone to the dogs. DON'T BE TRICKED INTO PAYING WITH CASH OR TIPPING IN ADVANCE. I thought it was to save merchant credit card fees but it appears it is to keep from having to return the funds. I had only asked for the tip to be returned because I made the poor choice to take them back after being warned but I didn't get that either. There you have it and check the pictures I posted for proof. read more

Kathy's Grooming Boutique - Maggie afterer getting the worst haircut at Kathy's... This place has gone to the dogs...DONT TIP UNTIL YOU SEE YOUR DOG!!! - Pet Groomers Near Me - High Point, North Carolina

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When I dropped my dog off in the morning the staff was friendly and I felt comfortable leaving him there. When I arrived to pick him up the tone was different but I paid and left a tip before seeing my dog. He was put through the door to the lobby and then the doors shut, no conversation and I was left to put his harness and leash back on without even a chair to sit in and I can not bend one of my knees. I finally got him outside and home. He drank 3 bowls of water as soon as he came in the house, something he has never, ever done and proceeded to act scared. I took the bandana off and he had razor burn on one side of his neck and as the evening went on he was bleeding from having razor burn on his bum. I would not recommend this 'boutique' after I was told all was great and not even a word about maybe too close in places. It was definitely too close when the skin has razor burns and scabs. The treatment of my pet, family member teeters on animal cruelty. I would never want any animal to be treated in such a way. read more

We have used Kathy's Grooming for bathing, grooming and boarding. They wer awesome...Paisley thinks so too.

Our Bailey loves coming to visit Kim and the rest of the staff at Kathy's! We used to take her to PetCo and PetSmart, but we always paid over $50 (for. 20lb. Poodle mix) and we were never happy with the results. She was always terrified of going and got bad reports back. Once we started taking her to Kathy's, she loves going to get haircuts and I've been told she wags her tail the entire time! They are so sweet and gentle with her, and it's very nice that I can choose which time to drop her off depending on my schedule. We love this place, and will continue to take our dogs there, no matter how far of a drive!! read more

Kathy's Grooming Boutique - Poodle mix after a haircut with Kim at Kathy's Grooming Boutique! - Pet Groomers Near Me - High Point, North Carolina

I got my Maltese groomed here for the first time and she came out gorgeous. They took great care of her and I called on a Thursday and they got her in on a Friday. Wonderful people read more