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    Katie Pfitzer

    5.0 (2 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Katie Pfitzer

    Blowout

    Chemical treatment

    Color only

    3 More Services

    Haircut

    Cut and color

    Hair styling

    Katie Pfitzer Photos

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    3 years ago

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    9 years ago

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    Loose Ends Hair Salon - Blonde bob with highlights

    Loose Ends Hair Salon

    4.6(11 reviews)
    7.0 km
    $$

    I recently visited Loose Ends and have been very satisfied with my hair! The salon was very clean…read moreand welcoming. Katie fixed me up with an appointment on short notice and when I got there, she was ready to take me right away. She spent the time to make sure she knew what I wanted and to be sure the style would work best. Throughout the entire visit, I felt incredibly pampered and left looking great! I would not hesitate to recommend this salon! Update: About a week after my appointment, I received a personalized handwritten card in the mail from Katie!

    DO NOT LET TRACY TOUCH YOUR HAIR! SHE IS NOT A COLOR SPECIALIST!…read more I would give a ZERO rating if it was an option. My daughter and I have been loyal clients of this salon for almost 3 years. During those 3 years we were a part of and overheard multiple conversations with Tracy AND Katie about what a great "color specialist" Tracy was. So when my daughter had a stage show coming up and couldn't wait until Katie was back from early maternity leave, it seemed like a no-brainer for her to schedule with Tracy. She told Tracy what she wanted, and Tracy assured her she could do it. Unfortunately, Tracy was NOT a "color specialist" and colored my daughter's hair black and then tried to "fix it" by BLEACHING it, causing severe chemical damage. The result was extensive breakage and compromised hair integrity that began an expensive 6-month journey (almost $600 to date) to try and repair. What made this even more upsetting was Tracy wasn't up front about what was happening. Instead, she was taking pictures of my daughter's hair and going to the back of the salon to send them to Katie to see what to do. But my daughter was already upset and was texting me telling me she had ORANGE streaks in her hair. She even had my daughter PAY for this damage. I called Katie and told her what happened and that's when she told me about Tracy sending her pictures, etc. on the day the damage was done. She couldn't believe Tracy had charged my daughter for the visit and immediately refunded her money. She told us we had every right to be upset and that she would try her best to fix it when she got back in the salon, but that it would be a process. She later told me that Tracy realized she was "in over her head" and didn't know what to do, as if that mattered. As a result, my daughter had to do every sold out show with her hair in this condition. So the process began to try and get my daughter's hair back to it's normal "Pre-Tracy" condition. As of last week when we went for our regular appointment with Katie, my daughter's hair came out a bluish gray. I asked her if my daughter's hair would ever be back to normal and she could not say for certain. Then she tried to downplay the damage as if we couldn't see it for ourselves. My daughter became very upset because on one side of her hair it feels like straw and looks damaged....not to mention the bluish gray color. And this is after 3 or 4 visits (which my daughter paid for) to try and fix the damage that Tracy caused. Katie made it very clear she had done all she could to try and fix my daughter's hair. She became very heated and unprofessional, raising her voice to us and saying that if we weren't satisfied with the process we could part ways. NEVER ONCE did we say ANYTHING NEGATIVE about ANYTHING Katie had done to try and fix my daughter's hair, so this caught us completely off guard! Needless to say we left there very upset and have vowed to NEVER return to this salon. To this day Tracy has NEVER had the decency to apologize to my daughter for what happened, and even hid in the back of the salon when we had appointments. So now we are left to try and find a REAL color specialist to try and repair my daughter's hair. I am leaving this review as a warning to unsuspecting trusting people looking for someone to do their hair. Do NOT trust Tracy with any color services. Please see pictures. Thank you.

    Photos
    Loose Ends Hair Salon - All over red head

    All over red head

    Loose Ends Hair Salon - Formal style

    Formal style

    Loose Ends Hair Salon - Fine layered cut

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    Fine layered cut

    Katie Pfitzer - hairstylists - Updated July 2026

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