Went in to buy a bottle of wine, the man that was there did not offer any help. When I inquired whether they carried a brand, he went on a 15 minute long speech about supply and demand and how no one's carrying this brand anymore. The man was bizarre, and made me feel very uncomfortable. Well, I found it at another store in the same town. Needless to say I'll never be back. read more

I stopped in here, looking for bourbob. They had a few good options. However, the prices were very high. Marked up significantly from the suggested retail price. If you do not mind overpaying or are just in too much of a rush to care, you can get some good bottles here. But for me, I do care about paying a fair price and not leave feeling taken advantage of by a business. It's great to support independently owned businesses, but when they charge not a little, but a lot more than places like Total Wine, I cannot be a regular customer. read more

I shared similar experience as reviewer Joe C. who mentioned giving them three chances. I would love to shop here seeing as I am the village of Katonah at least twice a week, but why the younger employee is still working in this place despite being extremely grumpy and not at all helpful is beyond my comprehension. The owner is alright and is able to answer questions and offers help, but honestly, as a former shop owner and having worked in a service industry for decades, I cannot excuse unfriendly attitudes and owner needs to fire that guy - I don't care if it's his nephew, son or whoever - because clearly I'm not the only one who finds him extremely rude. I leave that store not only paying significantly higher prices than other local liquor stores, but also feeling like I need to be thanking them for giving me the time of day...because that is how one feels in that place --- as if they are doing us a favor instead of being appreciative of our business. I will not return again. I have gone in there at least 5 times and had the same issue. Honestly, I would rather go out of my way to shop another store. DO YOURSELVES A FAVOR, SHOPPERS, AND GO TO SALEM LIQUORS INSTEAD (on Route 35 in South Salem). They appreciate their customers and actually welcome them with a smile! Imagine that!? If there is one thing I cannot stand, it's anyone who works in retail and simply does not get that it's not just about selling and turning a profit. If it's difficult for you to leave your sourpuss face at home, perhaps you ought to be in a different line of business. Let me add one last thing, our office was having an event and two ladies went into Katonah Liquors and purchased quite a bit of wine. It must've been 90 degrees outside and the fellow didn't even offer to help them carry it out. I couldn't believe it when I saw them walking down the block sweating trying to haul all of the wine bottles in their hands and wearing heels no less. Need I say more? Customer service? What service? read more

Prior to last week I had been going here for 30 years, because of the friendly outstanding service and I like to shop local. NEVER AGAIN! I gave it three tries under the new ownership and was met each time by a grumpy guy who didn't say hello or even thank you after my purchase-and made a big huff and shook his head when I didn't want to use his pen to sign the receipt (I mean we are in a pandemic). Too bad because I buy a lot of wine! read more

They won't deliver. Tried to order a case of wine for my buddy who lives exactly 10 minutes from there and the man who answered the phone told me 10 ways from Sunday why "I'm pretty sure we won't do it but I'll have my boss call you". Nobody called me nor did I call again to give them my business. Preposterous. read more

Great selection of hard to find bourbon and scotches and a great wine selection! Owner knows his products. Hands down one of the best liquor stores in Westchester county. read more

Won't be coming here again - guy serving the wine tasting is so rude dec 1 2017 seriously if you want people to come back get some costumer politeness read more

My husband goes out of his way to come here and I can't help but encourage him. The owner (Adam) has a wonderful selection of wines - his choices are excellent, especially for someone who appreciates the taste of a good bottle that is not going to break the bank. The staff consistently steers us in the right direction with our choices for wine and we are always more than happy. Check it out! Cheers! read more

Finally! A local wine shop with a great selection at reasonable prices. I've been continually frustrated looking for good wine, that isn't grossly overpriced, when I visit from SF...until today. Just got a recommendation for a really delicious Rose for only $12.99! Love this place! UPDATE: they give 15% off cases. These guys already topped themselves. read more