Cancel

    Open app

    Search

    Katy Furniture

    1.6 (386 reviews)
    Closed 9:00 am - 7:00 pm

    Katy Furniture Photos

    You might also consider

    Recommended Reviews - Katy Furniture

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Mismatched chair pieces
    Karla H.

    I stumbled up in this furniture store as I was looking for a dining set for Thanksgiving. I was skeptical because of how empty and abandoned the store looks from outside but I was pleasantly surprised when we walked in & saw the variety and what seemed like quality furniture. The staff were helpful and not overbearing, which I appreciated. I wasn't happy that they didn't have any deliveries available until after Thanksgiving so we opted to pick up the dining set ourselves. I was pretty shocked to see the great prices, specifically compared to other furniture stores in the area (I did go check them out and the prices were higher) and wondered why more people don't talk about this furniture store more (not knowing what was to come). We purchased the dining set on Saturday and were told we could pick it up by Tuesday afternoon or Wednesday morning. We were able to pick everything up on Wednesday morning. Everything came in boxes and my husband started putting everything together right away. He quickly noticed that two of the chairs had different pieces in the boxes. I immediately called the store before they closed at 4 pm. The lady who answered said I had to email customer service and that they would likely be closed until Friday. That's all she said. I emailed them with all the information and photos and only received an automated email response. On Friday morning, my husband went back to the warehouse to exchange the chairs and was told that we had to wait for an email from customer service before bringing the chairs back. I called the store again and was told that yes, I needed to wait for an email and that there was nothing the store could do. I forwarded my initial email again to the customer service email & again, I inly received an automated response. Today, two weeks after my purchase date, I went to the store to get some resolution and speak with a supervisor and the only person I was able to speak to was a lady behind the counter jn the back who also told me that the store could not anything and that I had to wait for an email from customer service and that they are closed on the weekend!!! I am very upset at this point because they have taken their money, they have a NO REFUNDS policy and there isn't anyone to help resolve issues AFTER you make a purchase. I can't just sit around & wait for an email when I'm missing TWO whole chairs that I have already paid for! Remember when I wondered why more people don't talk about this store and why it's so empty? Well, now I know why! I WILL NEVER buy from here again. I rather pay more & know that at least I can talk to someone who can at least try to help. This is NO better than ordering online from a company overseas! DO NOT BUY FROM HERE!

    I spent over $8,000 on furniture from Katy Furniture and also paid Katy Furniture directly for delivery. During delivery, the third-party movers they hired put a hole in the wall of my brand-new home. When I contacted the store about the damage, I was given the runaround and told to email customer service. I did so and received no response. I then went to the corporate office in Katy in person to get help. The office employee, Nuvia, told me that I was responsible for contacting the third-party delivery company--even though I did not hire them and was never given their information. She stated that Tim, the warehouse manager, hires the delivery crew, yet she could not provide his direct contact information, last name, or any way to reach him. She said he would be in at 1:00 p.m., which raises serious concerns about professionalism and internal accountability. When I asked for a manager, I was told that "Stephanie" (no last name provided) was the manager but would not be in that day. I was given no solution, no contact information, and no accountability--only instructions to contact a third party whose identity they refused or failed to provide. It is completely unacceptable for a company to collect payment for delivery, cause damage to a customer's home, and then refuse to take responsibility or even provide basic information needed to resolve the issue. The lack of professionalism, communication, and accountability is shocking. I am extremely disappointed and would not recommend doing business here.

    Damage to wall

    The service is HORRIBLE. We had furniture delivered and they put a large hole in the wall. We reached out to the customer service. No response. We reached out to the store and we get either no information or told to wait until someone calls us. Its been two weeks no one calls or emails so we go back to the store. Nuvia had no information and did not know anyone she worked with last name. She was completely useless. There was apparently no manager and the manager Stephanie was not coming in. We paid Katy Furniture to deliver. After the damage Katy Furniture tells us we should get with the third party people who we had no contact with AND they wont tell us who the third part people were.

    I was ready to buy! They f'ed that up!
    Donnie K.

    The sales people are incompetent, and they want you to use their source of financing in order to get the deal they are advertising. They say they don't take a certain type of payment, but it gives you that particular option when online, which they then want you to pay an extra $165.00 After going to the first store which I was told that is where the sofa was, I had to drive all the way to the other store In Katy , sales people seem to have more important shit to do than wait on a paying customer. Business must be really good if they are losing a walk in cash deal! F Katy Furniture!

    This spot appeared and was black and slimy

    See all

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of A H.
    0
    1
    0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Yen N.
    0
    12
    3

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Horrible! I purchased a bedroom set and the mattress didn't last one year. Mind you I am a one user on the mattress.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Donnie K.
    193
    44
    71

    2 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Cindy M.
    197
    49
    9

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 1
    Photo of Tim P.
    36
    223
    88

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom H.
    0
    11
    0

    1 year ago

    Furniture is terrible quality. I called to complain about it, and then they hung up on me and blocked my number. NEVER BUY HERE!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Eddie S.
    1647
    298
    1338

    6 years ago

    Helpful 6
    Thanks 2
    Love this 3
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Amy G.
    0
    20
    2

    2 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 2

    2 years ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 2

    7 years ago

    Helpful 6
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 2
    Love this 1
    Oh no 3

    3 years ago

    Helpful 3
    Thanks 3
    Love this 1
    Oh no 2

    7 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 2
    Love this 1
    Oh no 1
    Photo of Ram G.
    0
    5
    14

    8 years ago

    Helpful 6
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 2
    Love this 1
    Oh no 2
    Photo of Jon H.
    6
    69
    0

    5 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    Page 1 of 10

    Katy Furniture Reviews in Other Languages

    Ask the Community - Katy Furniture

    Well a Update Ronnie the Sales Manager. Did call back and explained he just follows the rules of luring e everyday and try to make the situation better for a Angry customer. How can you even Sleep?

    You guys care about money only , I'm still waiting on the parts and someone come to fix , their answer we will call you and sorry bs , I'm going on 14 days and still waiting even I payed for the warranty and still waiting, super bad and careless… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Katy Furniture

    The salesperson , Ty, was very helpful and meticulous , and the delivery crew, Sergio and a helper, did a great job setting the bed up.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Floor & Decor

    Floor & Decor

    3.9
    (67 reviews)
    3.8 mi
    $

    I am far from a large city, and I needed a specialty type of grout. So I looked online and found…read morethat floor and decor had the very same stock number of the grout I needed. I went online and placed my order. I was going to be driving through Houston the following day so I scheduled to be picked up in Houston. Why if one is on a trip, you don't want to spend a lot of time waiting on an order. When you order online from floor and decor, your order is placed with the store that you choose and they have you scheduled a one hour timeframe when you want to pick it up. I went there at the assigned time walked into the online desk, and there was my order, I got it within two minutes and walked out. Good service thank you floor & decor.

    You get what you pay with Floor & Decor: you pay a cheaper price for cheaper products and a…read morecompany that does not stand behind their product. At the recommendation of our contractor, we got all of our tile for a bathroom renovation at Floor & Decor. Fast forward to the completion of the product, it became evident that the tile was defective. An inspector from Floor & Decor confirmed that the tiles were defective & it would be hard to tell as such until they were installed. Floor & Decor offered us a refund of said tiles but our entire brand new bathroom needed to be redone because of the defects. Floor & Decor refused to refund us of costs accrued because of their defective tiles, and to make it even worse, continued to sell the defective tiles in store.

    Photos
    Tiles from flor!! Came out beautiful!!! As part of my laundry room!
    Tiles from flor!! Came out beautiful!!! As part of my laundry room!
    Floor & Decor
    Floor & Decor

    See all

    Katy Furniture - furniture - Updated August 2026

    Loading...
    Loading...
    Loading...