I would strongly caution homeowners, contractors, and subcontractors to do serious due diligence…read morebefore doing business with Rising Sun Solar Electric.
My company, Clayburn LLC, performed solar installation work for Rising Sun on multiple projects on Kauaʻi. We invested substantial labor, time, travel, accommodations, transportation, and our own money into completing these projects and addressing correction items requested by Rising Sun.
Despite that, substantial completion balances were withheld or disputed. Between outstanding/disputed balances and the expenses my company incurred, the financial impact to my business has exceeded $50,000.
This wasn't just one invoice or a small misunderstanding. It involved multiple projects, weeks of work, repeated trips, employees who had to be paid, and significant expenses my company covered while expecting Rising Sun to honor our agreements.
What concerned me even more was hearing dissatisfaction directly from homeowners whose systems we were installing for Rising Sun. Multiple customers expressed frustration to me about their experience with the company. As the installer standing at their homes, I was put in the uncomfortable position of hearing complaints about issues that were outside of my company's control.
My dealings with owner Matias Besasso, sales representative Jeremy, and manager Ben left me extremely disappointed with how these projects and our payment disputes were handled. Based on my personal experience, I would not work with this company or this team again.
If you're a homeowner considering Rising Sun, I recommend researching carefully, getting everything in writing, understanding exactly who will actually be installing your system, and documenting every commitment made to you.
If you're a subcontractor considering working for them, I would be extremely cautious about committing significant labor, travel expenses, or your own money without very strong written payment protections.
I have retained contracts, invoices, payment records, project communications, correction requests, and expense records relating to my experience.
Significant money remains disputed and unresolved. Rising Sun and Matias know how to contact me. If they choose to resolve the outstanding payment dispute fairly, I am willing to have that conversation and will update this review to reflect the outcome.