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    Kaufman Carpet Cleaning

    4.0 (8 reviews)
    Open • Open 24 hours

    Services - Kaufman Carpet Cleaning

    Carpet cleaning

    Damage restoration

    Re-grouting

    Kaufman Carpet Cleaning Photos

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    10 months ago

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    4 years ago

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    3 years ago

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    4 years ago

    Great company! Very professional and they do excellent work. Every time I have used their service I have been pleased.

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    9 years ago

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    1-800 WATER DAMAGE of East Louisville - We proudly served lunch to the Middletown Fire Department.

    1-800 WATER DAMAGE of East Louisville

    (9 reviews)

    When floodwater hit Beechmont a few weeks ago, we had 2 homes affected...one with rainwater, the…read moreother with wastewater. It's been an absolutely terrible disaster to deal with. But this team was wonderful to work with! They gave us fair pricing (others seemed to base their quotes on how much insurance money was available) and did a fantastic job, taking care of both homes in one day. Additionally, they took great care with our things, helping to pull out additional items that could be saved when we'd basically given up. Our basements are spotless. Couldn't have asked for a better service.

    ANY OPTION IS BETTER. We had the unfortunate luck of connecting with this operation when our East…read moreLouisville home flooded while we were out of town. The name suggested to me they were locally owned and likely community driven. The reviews must have been well before the company had a MASSIVE fall off. One could deliver a epic How To Guide of 'how not to run a business and treat customers' based on this operation. Once they have their equipment in your home, you are essentially held hostage to their missed timelines, purposeful off peak scheduling, and poor guidance. I worked with the GM Brian first, who assigned a Project Manager. Brian made many confident assurances when we first met, from timeline, to budget, to his guarantee of the professionals he assigned to my family home. The expected 3-4 day process lasted 9 days. They purposely mislead us and delivered recommendations that are not best practices because they are understaffed and managing too many projects. Our PM would miss appointments through the day to arrive after hours and weekends to charge premium rates for a higher rate of pay. I confided in Brian that the person made us uncomfortable, diliberately gave me the oppositive instructions, would lie to his superiors about decisions we were making, and we often could tell he was working under the influence. As I was assured by Brian over and over to his trust in this incredible talent, I found out the company let him go (via the owner) directly following because of multiple claims to the same context. After 9 days of complete disorganization, no transparency, and trying to get this process done, they picked up their equipment and were gone. I lifted my own carpet, cut out drywall, removed insulation, and supplemented air movers because we were constantly being pushed off due to other projects. Meanwhile, they delivered invoicing charging for additional days and after hours work because of their staffing limitations. After they picked up their equipment, they went into complete ghost mode. I attempted texting and calling Brian 25 plus times to get a review of pricing, next steps, and any other details. Heignored each one. 45 days after their catastrophe was complete, they sent a massively inflated bill that was 3x higher than we were advised. It charged for all the deliberate aspects they forced upon us - after hours work, phone calls (!), equipment we did not have, and even charged us for the additional days their negligence created. I spoke with Diane, their office manager, who is a saint of a human. She is literally the person they should use as the cornerstone of how they operate. Diane directed me to the owner, told me he wanted to correct the issues and make everything right. After the owner finally called me back it became clear, very quickly, the issues start with him. He had zero intention of solving the long list of indescrepencies (many more than I am sharing here), was argumenative, and even confided he was facing similar issues with these employees. He asked me what I thought was fair. I increased the budget we discussed with them by $500, asked him to take off diliberate and false charges from my invoice, and offered a fair settlement. That wasn't good enough. He reimbursed some of the fake charges, but at a rate that was lower than they were charged and attempted to enforce the inflated invoice with one day to pay. They disappeared for nearly two months and decided to provide one day to pay a completely fabricated, bloated amount. The circumstances with which you will need these services is already very stressful, so I suggest finding an honest, fair, and reliable partner. This is not that partner. The company must have fallen off massively from their peak. I can imagine worse execution. The owner is nearly absent and seeks to maximize profits. They have the wrong people in roles where honesty, character, and customer service are critical. Choose anyone else.

    Kaufman Carpet Cleaning - carpet_cleaning - Updated September 2026

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