I've used TurboTax Online for several years and have always trusted it to get us the right answer…read more This year, after several life changes (getting married, buying a house, etc.) I just didn't believe TurboTax (or didn't want to since it was saying I owed a significant amount). After reading these reviews, my wife and I decided to have Kristin do our taxes in hopes that she could review our taxes and provide tax guidance for future years. Here are the interactions that transpired: 3/23 - My wife contacts Kristin, tells her our situation and sets up an appointment. 3/26 - We meet Kristin at our first appointment. We bring all the paperwork we believe will be needed, and I explain that I've already done our taxes on TurboTax and provide her with the estimates to compare to. At this point, Kristin says she should have our taxes completed by 3/31 at the latest. Given that it's already 3/26, we're elated to find out she'll be able to get it done so quickly. 3/26 - Kristin emails us asking for a few other pieces that she needs to complete our return. We email her back the same night with all the documentation. 4/4 - Having not heard from Kristin, I call the office and leave a message asking what the status of our return is. Jonathan from Kristin's office calls us back saying she's running a little behind and our return should be completed by 4/6. 4/8 - Kristin emails asking for one more piece of information. We had already provided it at the consultation on 3/26; nonetheless, I respond immediately with what she needs. 4/11 - Feeling a sense of urgency with 4/15 looming, I call Kristin's office again to find out if they've completed our return. 4/13 - Jonathan emails us saying our return is almost finished. He says she doesn't want to speed through the return so she'll be filing an extension today and asks for one more piece of information. I get right back to him with the info they need. I still don't know how much I owe and payments are supposed to be submitted with extensions ... 4/15 - Kristin emails our payment vouchers. She then tells me the electronic filing of the extension is failing because of my wife's info. She says she'll try it again and worst case will mail the extension. I have to rush to get the money together and mail a check off to the IRS. Ridiculous. Between 4/15 and 5/28 I called 3 times to figure out if she had completed our return. 3 times! The last time I say we just want our stuff back and I'll file myself. 5/28 - Kristin emails us saying they had problems with their voicemail system. She says she understands our frustration and we're welcome to take our stuff and file through some other means. This whole thing was ridiculous. Why did she take us if she didn't think she could finish. Why did she keep promising it would be done each weekend? Why did they wait until the 15th and make me run around? Why were we the people calling her? Wouldn't she be expected to complete the review in 1.5 months after the filing date? There were no apologies or attempts to rectify the situation. She basically made us spin our wheels for months and didn't provide any service at all. If you can't trust your accountant to be thorough and punctual, how can you trust them to do your taxes? I would never recommend her over TurboTax. Oh and by the way, TurboTax only costs $80.

I am using Kristin's Servies for over 5 years now…read more After a bad experience with my former CPA who's only interest was ripping me off I found Kristin Shaffer and since that I am a loyal client to her. She's a very experienced and professional CPA and with her, all goes smooth. I can only recommend Kristin. For us, she does the bookkeeping, tax roll and of course all the reports and balances. I am very satisfied with her and so will you!

Elena is great. I inquired about the price and she got to me in a timely manner. I was missing a…read morelot of paperwork and etc, she was able to help me fix my 2015 and 2016 taxes. She's very thorough and tells you what she thinks and would make recommendations. I'm glad I found her! She's so organized and amazing.

Elena is amazing! I had too file 2016 & 2017 and even amending 2015. She took her time, explained…read moreoptions. If you are looking for someone but are skeptical.....have no fear ELENA is here.... this is not a paid review! However my peace of mind is important to me.

Eric has handled our taxes for the last 10 years and always does a thorough, professional job. I…read morehave no hesitation recommending him for tax preparation purposes and related accounting needs.

I first met Eric Childs through his wife, Sharon. I was looking for a good CPA, liked Sharon, and…read moredecided to give Eric Childs a chance. He turned out to be dependable, honest, intelligent and very logical about all that he does. We use him to do our yearly tax returns and when we have questions during the year. He communicates well and is reliable. I have used him for probably 20 years now and I haven't been disappointed once. Everyone I have referred to him has been happy with his work. and ended up using Eric Childs as their CPA. He can handle that I work a full-time job, that I have a side business and that we own a rental too. He's great!

I am writing this review in regards to a Consultation for a small business in San Jose. We had our…read moreconsultation with Robert. I went there with a list of questions to ask but not really sure where to start. But after our meeting, I had a clearer picture of what I needed to do to get my business on the right track. Robert was very attentive, listened to my concerns, and gave us the advice that we needed. In short, I felt safe and definitely would consider him when it comes to tax season this coming year.

So I went to TaxHelpCo for my taxes this year. I provided all my records on 1.27.12. Supposedly…read morean email was sent to me on 1.31.12, however I did not receive one. On 2.19.12 I called to receive an update/status on my taxes (this is 3 weeks from my file drop off date mind you) and I was told they hadn't even started on my Loss/Profit portion of my taxes. Another email was supposedly sent to me again on 2.19.12...which I also did not receive. So I gave them a call today, 2.28.12 and received an update via email a few hours later and was asked to confirm the receipt of the email. So....I did: I'll be in tomorrow to pick them up. First I want to say thank you and I appreciate your firm handling my taxes as well as the profit and loss report. I do want to say, however, that the level of customer service I received I thought was extremely poor. Not only did I not receive an update on an eta that I had requested, but not one person from your firm even attempted to follow up with me when there was no return of information. Since my communications with Laura have all had quick turnarounds, I would have thought that my non-response would have been an indicator that I didn't receive the request for info. If I hadn't once again called to get a status report, I don't believe there would have been resolve anytime soon. Taxes are an already stressful situation, but this experience really did make it worse. My apologies for the scathing email and I don't usually write them, but I feel I have to be honest about this situation. Sincerely, Michelle To which I received this LAME email response: Hi Michelle, I am in receipt of your email. Sometimes it's good to get some feedback rather than none. So I appreciate your thoughtful response. As for your comment that we never attempted to follow up, this is not true. I personally emailed you January 31 and February 19. It is only today that I learned that those emails did not reach you. Today I determined the email addresses came from the questionnaire you completed. The new client questionnaire was the source and admittedly was a bit difficult to ready. I will shoot you a copy. On my end I think that we need to do a better job of reading email addresses. Again thanks so much for your comments Michelle. The good news is that we have your correct email now. All the best, EXCUSE ME! Did you not think it strange that you sent an email to your client and never heard back from them for 3 weeks to which you decide another email should be sent...and you still did not receive a response???? I had to flipping call you after 3 weeks I get a ridiculous update and then I have to call you yet again 9 days later to find out what the status is on my taxes???!!!!!! WTH! I guess TaxHelpCo is just booming and really can't be bothered with the Latina with a small business! Well don't worry...you wont have to help me again. Have a great day!

I just talked to him regarding to my parents tax questions. He is very knowledgeable and friendly…read more He was able to answer my questions right away! Highly recommended!!

I would not recommend using Ed for your taxes. I've been using him for years, even though he was…read moreabout twice as much as most other tax preparers. He does not follow through when he says he's gonna call. He has made several mistakes on my tax returns, he doesn't take the time to actually read the paperwork I've sent him, instead just filling in the information with what he thinks it is, when I've asked him to call me before preparing the return so I can explain things, he has not had them ready on time and forced me to get an extension on several occasions, he always makes me feel rushed when I have questions and when I confronted him about this, he just said he was too busy and had 420 other clients to deal with So I have gone someplace else now and I'm saving so much money and the results are the same.

Cynthia is very knowledgeable of tax law, including international income and tax requirements. She…read moreis resourceful and when needed finds the answers needed. Cynthia has updated her systems and uses a Vault to facilitate document sharing. Cindy is very pleasant and accommodating to my schedule and needs. We have been doing business with Cindy for more that 20 years and have not had any issues with our tax returns that are fairly complicated and have rental income, salary, stock options from international sources and stock sales. I recommend Cynthia for tax preparation.

Usually when I don't have something nice to say I keep quite but I'm hoping the manager/owner of…read morethis establishment reads this review and takes this as feedback. I was recommended to this office by a long time customer of yours that spoke very highly of you. I was excited since you were in my neighborhood and I normally go to SF. My first impression, via phone was luke warm but I booked an appt anyway. I hoped your coordinator did not reflect the office's enthusiasm of getting a new client. She certainly made me feel as though I was interrupting her day by calling. You were booked two weeks out so a good sign you are popular. I was excited to meet you. As I waited, I got an offer I couldn't refuse and I chose to see another CPA. I called your office 2 days in advance to cancel because I didn't want to "no show" since I know your time is very valuable right now. Not only did the coordinator ask why I was canceling but after I told her, she said "ooooh" in an unpleasant tone AND before I could say thank you or good bye she hung up. Wow! I was stunned. I just wanted to share what an unpleasant experience that was from the beginning and how important customer service is...even more so over the phone. Please take this as feedback from a sad lost new client. I'm sorry we will not be doing business together and I cannot recommend you to my other neighbors and friends. Which by the way was my intention for next year just based on location and high recommendation. Thank you for reading.

Eric has been doing my taxes for year. He does an exceptional job and is always timely. He is very…read moregracious and always takes my calls.

Wow, Professional, nice and worked hard for us. I would highly recommend TJO…read more Brian is who helped us and he was very knowledgeable and made it easy for uS to understand what was going on.

Another year waiting until the last minute and another year of Ann coming through for me My taxes…read morewere slightly more complicated this year and I went in thinking that Ann was going to help me file an extension but she knocked my taxes out like a champ and relieved 2 tons of stress off my shoulders. Her services are very affordable, based on what you need done and what forms you have. I don't recommend waiting until the last minute to have her do your taxes though. I just got lucky that even though they were complicated for me she knew what needed to be done. I highly recommend getting your taxes done early and have Ann do them. I will be coming back next year even though my taxes should be much easier. I will never use the big chain tax preparers again only VieTax Services for me!! Thank you Ann!!

My yearly taxes were more complicated than usual and I decided it was better to find a professional…read morethan to do my taxes with a program. I was lucky enough to work with Ann and she answered all my questions and help my situation. Highly recommend her and VieTax!