They r upcoding their bills. When i called billing to inquire about my sudden bills, they hung up…read moreon me! Billing dept is horrible and rude. Long waits in the waiting room. They sent me to collections! They dismissed me! Never go to them, they have become too money minded.. long wait to get to see ur doctor, so u have to see a PA .awful, awful!!!!

DrGranger is an excellent Dr. I have been going to him for many many years and he listens and…read more always treats my condition in a positive and understanding way. Easy to talk too and his nurses as well very accommodating and respectful of me as a person and patient. All the doctors and nurses I have had contact with are excellent. Great Dr's facility. Charlie Poole

I've been a patient of Dr. Smith's for the last 4 years or so. I used to see her at St. Luke's…read moreNorthland. After seeing a crappy doctor at the Gashland Clinic who really couldn't have cared less, I feel really fortunate to have found a great doctor. Unfortunately I was recently forced to find a new primary care physician because my insurance does not accept her as a provider anymore. I would definitely recommed Dr. Smith as a family doctor. She's great. She always spent a lot of time talking with me about my concerns, treated me with the utmost respect and has good social skills. I've heard from other people as well that have Dr. Smith as their pcp and they think she's a great doctor too. If you're looking for a new doc and she's accepting new patients, I'd definitely give her office a call.

Very unresponsive team. Went to ER and was diagnosed with Diverticulitis. Was given antibiotics…read moreand sent home. Started having symptoms again and called to see what could be done to avoid another bout. Left message with his nurse Wednesday and received a call back Friday. The nurse started off by lecturing me on antibiotics and how they don't like to give antibiotics. They couldn't give me anymore because I need to make a follow up appointment. The soonest they could get me in was 2 weeks later. Made the appointment and my symptoms got worse again. I called to see if I could get in earlier and of course there was nothing available. I left a message on the patient portal and a message with his nurse. That was December 27th. Today it is December 31st and still no call back. These symptoms were making it nearly impossible to go to work. This is not the first time this has happened. It is every time I try to contact them. In my opinion they are too busy to take care of the patients they have. Do yourself a favor and don't use them as your family practitioner.

You have to literally plead, even as a current patient, to get an appointment within a reasonable…read moredate range. You can express concerns about symptoms and they will not be addressed or be met with confusion. This place doesn't have doctors. It has drug dealers. If you have a cold, flu, or anything that requires antibiotics, they are more than happy to prescribe you something for your ailments. But for real diagnosis and a group of doctor(s) that understand how the human body works and can accurately diagnose complicated, abnormal ailments? Go elsewhere.

Dr Goergen and his staff is professional and courteous. My only issue was that I had to wait…read moreseveral months to get an initial appointment. But when I arrived the first time the check in process was smooth and I did't have to wait long to be seen. I would recommend coming here for basic health care needs.

I moved here from San Diego and established new care. I was seen by NP Sheila Kohls. Mainly I…read moreneeded to get my prescriptions refilled but she went through a lot of medical history with me. I have fibromyalgia and found out she did too. It was so relieving to have a medical professional who was educated on fibromyalgia after years of being given the run around by other medical professionals. She added some new medications for me to try and I'm hoping to get some relief from them. She was very kind and patient and explained everything to me. I felt like I was visiting with a family member. I knocked 1 star because I arrived early but still was called back 20 min after my appt time.

St. Lukes Physician Group at Barry Road in Kansas City did not honor my insurance. That in itself…read moreis not the problem. The problem is that when I set the appointment after being referred by my personal physician, I gave them all my information including my insurance information. They decided not to inform me that they would not honor it. Pryor to setting the information I check with St. Lukes website and my insurance was listed there along with my company specifically. I would not recommend attending any St. Lukes organization group as they can not be trusted. Even if you check yourself, they do not keep their information updated, nor inform you. They will treat you and take as much of your money as they can. They will not give you the insurance discount even if you have Insurance. "They aren't required to" because they didn't honor my insurance is what I was told.

This office is very unprofessional and inefficient. Dr. Lee and her staff are in it for the money…read more They do not care about their patients . I'll fill you in on my latest experience with them. A month ago I woke up at 2:30am with an UTI. I waited till opening hours and immediately called the office. I was told the soonest appointment they had available was in two weeks. I asked did you understand what I'm asking to be seen for and she said yes. She also said I advice you go to a clinic or urgent care. So I go to clinic, they give me meds for a confirmed UTI. The next day I start throwing up I was having a reaction to the meds. I tried calling urgent care and waited almost an entire day and no one got back to me, I then call Dr. Lee's office , left a message with the nurse asking if they could help, prescribe a new medication so I could continue and not be in pain. They finally called me back 2 days later. (I took care of the problem myself. Yesterday (Monday Nov. 29th 2021) I decided to call and get an appointment scheduled no voice, sore throat, no fever, coughing . The receptionist schedules me in for a virtual appointment with Dr. Lee because she was booked , on (Tuesday @12:20pm) the next day. She also told me she would have the nurse call me because she is the only one that is able to override appointments . No one called me , I called on Tuesday morning to confirm that I had an appointment at 12:20 pm. She again confirms it and says the nurse may call you back on this . Immediately following the conversation I receive a call from the office to get new insurance information and all the stuff they needed ($$). I received a call at 12:10pm from a nurse and she tells me with the symptoms I'm having a virtual appointment will not work. They have no available appointments for me and I should go to Urgent Care!!! They do not care .

My issue with this practice is the terrible follow thru with the insurance clerk at the front desk…read more I told her my insurance had changed, and when I handed her my government issued ID and insurance information, she looked at it like she had never seen a military ID before, and had never heard of TriCare. Two weeks later, I get a phone call from one of the nurses who is setting up some in-home testing for me. That's when I find out that my primary insurance was NEVER updated, my secondary was billed first, and the company I am no longer covered with was sent a claim for services!! Lack of situational awareness, why should this little clerk care? It's now MY JOB to make sure she does her job??? No, it's not. And I am moving my care to someone else, who is NOT part of the Meritas Corporate juggernaut. Meritas sucks, and this practice and it's level of service is not what it was 4 years ago.

I called at 9 am in regard to what I suspected was a UTI, as I know what they are, I reoccurringly…read moreget them, and Im an adult. I asked if they could call in an Rx, or if I needed to come in. I called back at 11, at 1, and at 4:30. At 4:30 I was told I needed to come in, as they would not call in a script. SOMETHING THAT WOULD HAVE BEEN USEFUL FOR ME TO KNOW AT 9AM. I had to speed ass across town to get there by 5. IN ADDITION, I told the initial person my Doc was Dr. Scott. I was given to Dr Dixson's nurse all day for every call, even though Scott was in that day. I dealt with Dixson's nurse all day (or didnt deal with her, depending on how you look at it). I had been seeing Dr Scott for years. This office used to be great until they were bought by Meritas. And Dr Dixson just sucks.

Hope you don't actually need your doctor, cause you'll never get an appointment unless it's over a…read moremonth out. Half the time the front desk sounds like they're mad at you. Need a missed diagnosis? Then you're in the right place. I hope this helps others not waste time or money here. Find a good doctors office this isn't one anymore.

Dr. Brewer is by far the best doctor I've ever had. You are not a number, he does not push you…read morethrough, he listens. Just a great experience every time.