I took a brand new Seiko watch in for them to repair a few years ago and they told me they would…read morerepair it. After 4 months I called them and they kept telling me parts were on order. After 1 yr I went to the store and they said they could not find the parts and tried selling me 1 of theirs. Ill never walk through their doors again!! Why didnt they call me? They thought I would forget about it ! Damn Crooks!!

In 2021 my now husband went in to look for an engagement ring. He knew what I wanted and told the…read morejeweler. The jeweler then proceeded to shame him by saying that he's asking for a "low quality diamond". The jeweler made him feel small and like he was doing something wrong when in reality, he was trying to get the ring that I wanted. Buying an engagement ring is stressful enough but for someone to shame the one you want makes it so much worse. I would not recommend this jeweler to anyone.

We have used Jewelry Design to make all of our jewelry for more year than I want to admit. They…read morehave always done amazing work.

So far I am not impressed. I said I would be leaving town the 7th they said perfect we will have it…read moredone Jan 6th. I dropped my ring off for a resize and to put a new stone in on Dec 22nd. Once I got my ring the stone was loose. When I approached them about the loose stone they said that they only keep hand written records and would not honor their work unless I can prove to them with a work order. I had the work order so after pushback from the son I was able to get the rong fixed at extra no charge.

20 plus yrs ago he did work on an expensive watch yet never actually got it running but he was…read morepleasant enough. I saw a couple of rings I liked and my husband did und up purchasing one. So today I just need a link out of an inexpensive watch and a bsttery. He loudly said I don't do watches. Ok bye but he proceeded to look at watches, commented on them being cheap. Just an all around typical dick of a white man. Never ever made eye contact. I was dressed casual w a ball cap on. I guess he thought I was pretty beneath him. What a jerk. Do not recommend for the ladies.

I had a watch repaired here years back and after they held my watch for nearly a year i finally got…read morethe call they had ' fixed it' they claimed to of replaced a few common parts inside and it just took awhile to receive the parts to get it working again. ( they had sent it out to be repaired) The watch appeared to work when i left and within an hour it was not working again. I went back only to be met with much resistance from the owner and staff over the issue. I was charged 153 dollars for the repair. Some time went by and i met a man who does watch repairs and i had him take a look at it. He said it was his opinion that the watch had never been taken apart nor been worked on and he believes they simply had changed the battery and sent it out the door to me to make a dollar. I also got a second opinion on the watch by a jeweler repair shop and they told me in their opinion it was likely it was never taken apart to be fixed and was not fixable. I believe still to this day i was ripped off by these people. Im reminded of it recently cause of my curiosity to have it repaired again and its now sitting next to me and i wanted to get this off my chest on here. Id give them minus stars if i could.

Happened to be at the Northpark mall yesterday and my wife needed a battery in her watch. This…read moreparticular watch was an anniversary present to my wife 23 years ago. This is a high end watch. One of the employees took the watch into a back room to replace the battery, was back there for almost 30 minutes, brought the watch back and said he had replaced the battery, but that the watch wasn't working. That there must be some other reason that it's not working. This morning, took the watch to another jeweler, he said there is a very small screw and a positive clip to the battery missing. The watch was working fine the day before yesterday. No one has opened the watch since the last time a jeweler changed the battery. Spoke with the employee this morning. He says the battery just fell out of it when he took the back off the watch. You have to remove the screw holding the clip to remove the battery. The watch will not run without this piece holding the battery in place. We have bought several pieces of jewelry at this location. Sorry to say that we will no longer be patrons.

Went to pick up my wife's diamond wedding ring after a repair. My wife had left instructions that I…read morewas authorized to pick it up but they still would not give it to me