I have been cared for by both Dr. Yuan and her PA Samantha and I couldn't be happier with the…read morequality of care they have provided. Samantha has actually come to my home when extra care was called for. They have referred me to specialists in order to determine the exact cause of my ailments. They have been caring for my 95 year old mother for a long time and always take the time to listen to and address her complaints. We feel so fortunate to have found Prospect Internal Medicine.

I read through some of the below reviews though I've only started seeing her since 2019. All of the…read moreinteractions with Dr. Yuan and the PA's have been about as good as I could ask for. I've never had issues with waiting to see the doc and she hasn't ever tried to "hint" at specific medications or programs. I've always had a great experience with her staff as well. Everyone clearly knows what they're doing in the office and I'm able to get appointments when I need them. Dr. Yuan even agreed to see me the day after I'd arrived home from China in Jan 2020. Thankfully no COVID. I'm not sure I could recommend her or her practice more. This isn't some place with 40 doctors where you see a different person every time and that's really beneficial because she's gotten to know who I am, what works for me and what doesn't. I also don't have to talk to a new doctor every time I go.

AVOID AT ALL COSTS. This practice itself is a hot mess. My other doc here left without any notice…read moreto me (she was actually pretty good and I suspect left because of the mess this office and Norton in general is). I was told I could go to this doctor but her wait was for MONTHS and MONTHS. So fine, I wait. Here's the thing though - I needed a refill on my prescription for cholesterol med. CVS needed them to call it in because it didn't transfer from Walgreens. She refused to call it in, saying I'll need to see her first. She recognized I got the earliest appointment (would have to wait 1.5 months without meds, after already waiting 5-6 months just for the privilege of seeing this new doc). --but said she won't refill it until she sees me in mid December. What? It's cholesterol meds, not a controlled substance. I said to her nurse/office staff "So let me get this straight...my doc ditches me with no notice, then you send me to this doc and she says she won't give me a refill that my doc that left me prescribed because HER SCHEDULE is too booked to see me in time?" She replied "Yes". I said don't worry, cancel it. I'm done with location and cancelling with my gyno who is part of this practice too because of this. Shawna Kauffman doesn't care about my health. I don't see why she'd care for yours. This location has been a hassle to deal with since day one. These doctors and their egos - they're going to seriously hurt someone here. I'm so sick of lazy docs that think they're all that. Oh, btw, no one has figured out why I lost almost 50 pounds now (with other health issues). So you think I would be a priority. But no. I go on a long wait list just to get the chance at 20 min (if I'm lucky) appointment. No thanks. I'm done with Norton period. And you should seriously stay away from this doc and that place in general.

I do find it disappointing that the office of Dr Shawna Kauffman sends you away with a referral to…read moreanother Doctor. I had bursitis in my elbow and was so painful and swollen I could not sleep. The girls in office were to setup appointment the following day. I had to call them twice to remind them that I had limited use of my arm, and was still in pain. By closing time they finally called me back and made appointment in a few days. The staff is friendly but when you walk out the door, they have no idea or empathy for your problems.

I've been seeing Dr. Casey for many years as my GP. She is great--she displays care and empathy,…read morebut is tough when she needs to be. She is great at communicating and keeping me involved in my care. The support staff and other practitioners are also nice, always making it a positive experience.

Dr. Pallares is possibly the best doctor in Louisville. After years of being told by doctors that…read moreI had no medical issues and that I was just neurotic - Dr. Pallares took the time to sit and listen to my concerns and gave me several really great suggestions. One of them absolutely changed my life. It was something that any doctor that had listened to me should have caught 10 years before - but Dr. Pallares is the one that put her thinking cap on long enough to actually HEAR ME instead of pumping me through the office like a machine. I adore Dr. Pallares and her staff. I would recommend them to ANYONE who is looking for a pediatrician or GP.

I have found a much better attentive doctor. Dr Palares was dismissive and rude. Her staff was the…read moresame.

i have been going to doctor amin since he started his practice in louisville. i trust him with my…read morecare. i can't say that about any other doctors i have dealt with. when he retires i will be in tears.

Doctor Amin is a compassionate person and very professional in his practice, I have been a patient…read morefor 15 years.

Care level has dropped dramatically in the last 12 months. Employees don't answer the phone and…read morewill never return a call. The only way to get thru is to contact the doctor directly. Medical records are not correct or up to date, employees have attitudes and do not willing complete tasks like insurance forms, test results, etc. after 5 years of being a very happy patient, I feel like they'd rather I wasn't there. Ever. I certainly don't need to pay a monthly fee for service that is lower than an urgent care. Twice now I've had lab work done, and was done again at another provider and the results were completely different. I am starting to think that although blood was drawn, labs weren't sent in. Maybe it's a staffing issue. Maybe too many irons in the fire or too many patients.

I have been a patient of Dr Walkers for 25 years. She is a very concerned efficient doctor. She did…read morehave what she believed to be 2 loyal employees dedicated to the same personal care that Dr Walker always has; unfortunately both caused chaos in the front office. she has since become aware of the problem and has immediately corrected it. Dr Walker's kindness and unwillingness to give up on patients is exactly why I will stay with her as long as she is practicing. We have had some pretty difficult to diagnose health scares in our family and Dr walker has gotten us through them. Her concierge fee is worth it at twice the price.

I have been a patient of Dr. Poorkay's for about 10 years and he is by far, the best Dr. ever! He…read morehas both, great bedside manner and very intelligent. His staff is pretty amazing as well... Especially the young lady that does labs! She's the best stick ever!

Before my primary care doctor talked to me about the possibility of starting testosterone, i had no…read moreidea what an Endocrinologist was. (If you're wondering the same thing, it's a hormone specialist). Though i'm sure there are probably lots of reasons to see a hormone specialist, this review will mostly be for FTM guys and you curious yelpers who want to look through the window into the world of trans. I walked into the first appointment not knowing what to expect. I'd not done any real research and, if we are being honest, i wasn't totally mentally prepared to start T that day.. which is what i thought was going to happen. When i arrived, the staff were very welcoming and friendly. They used the "he" pronoun without me even asking them to. They also asked what my preferred name was, but at that point, i hadn't thought of a preferred name. They let me know that whenever i decided on something new, just let them know and they'd update it in my file. (flash forward 5 weeks when i did have a preferred name -- they updated it not only in their office records, but also in the Norton records -- so all Norton network folks would be informed) So, what to expect if you're seeing the Endo for the first time: 1) they will weight you and take your vitals before putting you in an exam room. The nurse that always does this is really chatty. She shamelessly flirts and really builds up your self-confidence. I naturally have a pretty large head (that's what she said), but i think lots of guys would really feel great after interacting with her. 2) Dr. Poorkay will come in and ask you family history and relationship questions. He's basically gauging if you have a support system in place. He'll refer to you in person and in his notes using your preferred pronouns. He'll tell you what's required to start T: a. a letter from a therapist (if you need one, I recommend the doc in my TransList bookmarks) b. blood tests -- a lot of them. (they will write the order and tell you there is a lab right down the hall. i recommend talking with your insurance and knowing what will be covered. I needed 9 tests - things like a lipid panel, T-Free and others i'd never heard of. if you don't have insurance or have a really high deductible, see my review of Any Lab Test Now) 3) You won't leave your first visit with a prescription. He made a follow-up appt for 5-weeks out. 4) When you return with your letter and lab tests, you still won't get a shot that day. He'll ask you a few more questions, give you the chance to ask all the questions you spent the last 5 weeks thinking of, then you'll leave with a script. I was disappointed with this, but i understand that they can't give out the serum in the office. 5) AFTER you fill the prescription (i recommend the "Good Rx" app to find the most affordable pharmacy), you'll have to return to get your 1st shot. They require that you either come in each week for the shot OR have someone administer it for you. If you choose the latter, you'll save time and money, but that person will need to come with you to be shown by the nurse how to do it. 6) Dr. Poorkay will schedule a 3-month check in, which will require lab tests again. This is to make sure the T is effective and nothing else wonky is going on with your hormones. After that, the visits will be less frequent, maybe once or twice a year. Lastly, since his office is a part of Norton Healthcare, you can log into your "my chart" to look over your appointments, lab results and to send messages to Dr. Poorly or his staff. They typically respond within 24-48 hours. 4 stars just because i wish information like this had been available to me before starting the process. The staff are great, Dr.Poorkay is great and i'm so grateful to have been able to pretty seamlessly start T. **I've created a TransList bookmarks list for other Trans Guys on a similar journey. Best of luck fellas. There are lots of great trans friendly businesses and health providers around louisville. how lucky are we? :)

I cannot say enough good things about the quality of care I have received while a patient of this…read morepractice. This office is filled with knowledgeable and caring professionals who truly try to serve their patients.

During the ten years we lived in southern Indiana, Dr. Mike was our primary care physician. Full…read moreof knowledge and compassion, we had complete trust in him. He never rushed you in your appointment. He also got to know us personally during our office visits. Had we not moved 300 miles away, we would still be patients!