I have had a mailbox at this UPS location for nearly 20yrs. Today I closed it due to Kirsten…read more(unsightly brunette with glasses) sabotaging my incoming mail/packages. Over the years, I have had a few unpleasant exchanges with her over my mail/packages and today was the last straw. Well, I was expecting a package from Canada which was due to arrive on Feb 4/26. The items were for my brother's funeral so when I received an email from these people that my package had arrived, I swung by to pick it up. It was not the correct package so I tracked the package on my phone and saw that it was refused by the receiver (UPS @ 2451 Cumberland). I explained to her that the package coming in from Canada may require a custom fee. She (Kirsten) admitted that earlier in the day she refused a package because they didn't have any cash on hand however, she didn't bother to look at the name of the receiver or inquire what the cost was. I found that rather odd and off putting but didn't bother to question her further. She suggested I call the 1-800. I got in my car and did just that. The cost was $44.99. I immediately called back the store and spoke to Kirsten's dad (older man). I asked him how they would handle packages that required Custom Fees/COD. Her Dad explained that their 'protocol' for packages requiring Custom Fees or COD are: They would call the customer (myself) and confirm whether I wanted them to accept and pay for it on my behalf and then I would in turn reimburse them. My package was redeliverd on Feb 6/26. I went in to pick it up and asked the dad for clarification on why his daughter (Kirsten), would refuse a package without looking at the name and wouldn't even bother to follow 'protocol' given the fact that, yes, I've been a customer for nearly 20yrs. He staunchly defended her saying that maybe my name was not on the package, that I should have given them a heads up about the custom fees and blah blah blah. Sir, I just spoke to you a couple days ago about your protocol!!! None of this sat well with me so I returned by mailbox key and demanded a refund on my mailbox. The only thing consistent in this place is POOR, UNFRIENDLY, SURLY CUSTOMER SERVICE!!!!

Dante, one of the service reps always has a smile on his face no whether whether it's the beginning…read moreof the day or the end of the day when you know a lot has gone on before hand, especially during Christmas time where everyone's shipping and have little time to be polite! Dante is always friendly and always so accurate in knowing exactly what my needs are and how to meet them! The rest of the crew is great as well! It's always a fast in and out because they're so efficient! I am really sad when I have to go to other UPS stores and deal with poor service and poor attitudes. These people really rock as far as knowing how to please a customer. UPS store is to the left of the cleaners and to right of the Publix grocery store I will continue to come here as long as I can.

Great service. Professional. Showed up on time and got the job done. Waited for my doctor to show…read moreup and got my paper notorized. Thank you!

I ABSOLUTELY RECOMMEND this business. Fyodor was very thorough. Very, VERY responsive...even on…read morethe weekend. Got my documents as promised. Very quick. HIGHLY recommended!

I love coming to this UPS store off of South Cobb Dr. they're so quick, efficient and offer top…read morenotch quality service at every visit. All I needed to do was return some items so I already had my QR codes ready to scan, they had me in and out in less than 5 minutes. The cost to ship is fairly low, but like any UPS store, the size of your package determines the cost. Ship your items off here if ever in the area!

I have at least a 3 to 4 UPS stores near me and this is the best!! They are always friendly,…read moreefficient and quick! Also great for Amazon returns, copies, mailing, etc.

If I could give no stars, I would. The older black man who works there needs to be trained on…read morecustomer service or not work at the front servicing customers. He is very rude and aggressive in his tone and made me feel unsafe approaching the desk for mailing assistance on (2/6/26). Not only was he rude to me, but I witnessed him being rude to another customer as well. He loudly told people to use self service even when they clearly needed help and became impatient when questions were asked. He also yelled at an older gentleman who needed guidance, which was completely unnecessary and unprofessional. His behavior was aggressive and uncomfortable to witness. Customer service should be respectful and helpful. This experience was unacceptable. Need thorough training in customer service or be removed from front facing customers.

New look, new employees, worst customer service. With the revamped look, you can literally see all…read moreoperations in the UPS store. They have new employees now and all of them are rude, unhelpful and unprofessional. Definitely some training is needed.

Due to her abrasive and unprofessional demeanor, I decided to simply take my business elsewhere. I…read morewould recommend those in need of notary services weigh other options. Hopefully this review will cause her to self reflect so that her business is not impacted.

Cynthia was amazing to work with. Her service was Fast, Easy, Reasonably priced, and she is a super…read morecool person!