I love coming to this UPS store off of South Cobb Dr. they're so quick, efficient and offer top notch quality service at every visit. All I needed to do was return some items so I already had my QR codes ready to scan, they had me in and out in less than 5 minutes. The cost to ship is fairly low, but like any UPS store, the size of your package determines the cost. Ship your items off here if ever in the area! read more

The UPS Store - Entrance - Shipping Centers Near Me - Smyrna, Georgia

I have at least a 3 to 4 UPS stores near me and this is the best!! They are always friendly, efficient and quick! Also great for Amazon returns, copies, mailing, etc. read more

Stopped in to print a 3 dollar off coupon that was emailed to me from an ice cream company. It had to be printed as it was not a digital coupon. I decided to stop in here before going to Publix to use it. The cashier printed it and stated it was $2.12!!!!!!! WTF. I went to the library down the street and printed it for 15 cent. This was ridiculous and should have been stated before they printed it. What a waste of time! read more

Absolutely wonderful job with quick turnaround. Thanks guys. You're the best! Highly recommended!

Walked in and was help quickly! Went in for a fax and was done in less than 3 minutes quick service here! read more

The UPS Store - The UPS Store - Shipping Centers Near Me - Smyrna, Georgia

I'm there about once a month between shipping, Amazon returns, notaries, and having documents printed. Have always had a great customer service and willing to help. read more

The first bad experience was worth brushing under the rug, but after SEVERAL bad experiences with the UPS store at 4480 South Cobb, Smyrna GA, it's a culture at this location! It's a money grub and they try to get people to buy envelopes and boxes by saying you can't return something, OR they give you attitude and argumentative when you simply walk in with a return....they're SIMI-pleasant only if you buy something! Additionally, if someone is posting positive reviews then they must be paid or they're from a time ago. The staff (and from what I've seen of the owner JOHN PARK) at this store to consumer's coming in is really disturbing. I'm shocked "UPS" allows their brand to be associated. And yes, I've called the UPS customer service to complain and was told "this is not a complaint" read more

Great customer service. Expensive but some of the added expense was due to my own procrastination. I always know my packages won't be late when I expedite shipping with UPS. I use them because they have proven reliable vs Fed Ex. I paid a fortune with Fed Ex and multiple times my time sensitive documents were late. This UPS Store had multiple people working so I was in and out quickly read more

Nestled in the Publix shopping center of off Cobb parkway and EW connector between addington jewelers and T mobile is this UPS store. Parking can be a bit of a challenge so try not to go during busy shopping hours. Overall this location is convenient and clean. They typically staff it with several members at busy times. I deducted one star as one of the newer employees doesn't seem very customer service friendly and has had an attitude as if you are bothering him sometimes. However everyone else has been friendly positive and this is my preferred location! read more

I have to write this review due to the terrible service I received today, August 14, 2023. I visited the UPS store location at 4480 S Cobb, Drive SE Ste H at approximately 12:30 pm to make a few Amazon returns. When I arrived at the location, there was one customer in front of me. There were 4 employees in all at the location. The 3 employees that were not helping the customer, at the counter, was standing behind the counter chatting. When the employee finished helping the customer and as I approached the counter with my items, she quickly walked away and said "scan your barcodes at that kiosk". I told her I did not know what she was talking about. And then she walked me over to the kiosk and said you have to scan your items, place them in a plastic bag, tie up the bag, place the label that comes out on the bag, and place in a bin. I immediately asked her why I am being made to do their job and she said if you have returns you have to use it. At that point, I went ahead and used it but was so bothered, because there was no sign saying that this was a new requirement and the sign over the kiosk clearly said "tada, try me (for drop offs and returns)"; which was clearly an indicator that it was not a requirement. As I was scanning my own items, there were two other customers that came in with multiple returns and each one of them were greeted and the employees excepted, scanned and took their returns. When I realized what was happening, I immediately asked the older Caucasian bald man; why I was made to scan and package my returns and the other two customers were not. His reply was we are encouraging customers to use the kiosk when we become crowded and cannot help you. I went on to say they did not give me a choice, but rather made me use it. Then I asked why the two customers (who were both Caucasian) did not have to scan their returns; and he said because it was not free because you were using it. Then he went on to say that they made me use it because, no one was using it when I entered the store. He also stated that it will be required or all customers and that they have already ordered another kiosk. I am absurd that I was forced to use a kiosk that was not required and treated differently from the other two customers. If it is a requirement, the all customers should be required to use it and if not, they should ask whether you are interested in trying it out now. Either they have bigotry going on in their store or the employees just don't want to work & do their jobs. I understand that things can get hard and that many UPS employees were on strike; however, that is no reason to not provide the best customer experience ever. I definitely will not visit this location again. And I would warn you to proceed with caution as well. Beyond disappointing. read more

Michael was amazing and so fast and extremely helpful!!! Thank you for all your help read more

3 stars average rating for this store? (as of Feb 2019). Wow, people are harsh. Then again, what can you write about a UPS store? I guess people only review it if they have a bad experience. Most UPS stores I've been to have been fine. They all seem to staff friendly and helpful people. Some stores are super-busy. But they all were nice and friendly to me. This UPS store is no different. I never had any problems here. I can ship my packages fine. I never had an issue. If I had to nitpick, I would say the parking situation is inconvenient. There are no close parking near by. So you might have to park closer to Publix. That's inconvenient when I have to carry a big package to ship. Oh well, first world problems. read more

With 10 minutes remaining in the workday on a Friday afternoon I walked into The UPS Store expecting a dismal experience. The employee was the exact opposite. Friendly service, quick & far different than most of my previous experiences in the city. I had an item that needed to be packaged and shipped and even after a very busy Friday, the team was friendly! read more

The WORST!!!!!!!!!! Don't do any business with them ever!!!!!!!!! I went there to ship some packages and needed them boxed up and shipped out with my prepaid shipping label... Come to find out they shipped my stuff without it being boxed.. I called up there 2 days later to speak with somebody and the dude answered the phone had a smart man and disrespectful, then called me back talking crazy and wasn't trying to do nothing to help me.. DON'T DO BUSINESS AT THIS LOCATION EVER!!!!!!!!!!!' THE WORST!!!!!!!!!!!!! Customer service is trash and they tell LIES!!!!!!! read more

I do everything here from printing to amazon returns. I drop off my usps returns, i got a passport pic. Every time it's smooth and easy. This store makes my life so much easier. read more

There seems to be a UPS store next to all the Publix stores in my area. They are fast and convenient. The staff at this location is almost friendly. read more

It is hard to believe anyone disappointed in the services at this store I've been here over Five years and in default I'm still treated as a customer Mark is the best communication representative you can ask for thanks Mark read more

Horrible experience. Submitted an online print order. Couldn't check the status. Corporate was no help - could only say wait and call the location when they open in the morning. When I call the store turns out they cannot receive online orders. But they can charge my credit card. Had to go back to corporate to get a refund. Complete waste of time. If you need reliable services for business, this is not the place. Go to fedex office. Never an issue there read more

I had a package shipped here for someone and they have misplaced the package twice. Last week I got confirmation that it was delivered and they couldn't find it. They ended up calling later that day to say they found it. I received a text today and UPS is saying that the package has been delivered and once again they can't find the package. Sameer is very rude and unprofessional. UPS should be embarrassed by the level of professionalism he has shown today. read more

Do no I repeat don't do business with this place. They will hold your mail. I wasn't getting mail even though I signed up for premium tracking through usps so I can see when it was being dropped. They lied to my face about not receiving my mail when I could actually see it was delivered. During times like this (covid) and delays with things save yourself time! There is a ups store down the road go there or to another one. #Warning I warned you!! Go elsewhere. read more

Very Poor Customer Service! I couldn't find the post office, so I stopped in to buy stamps. I don't usually buy large quantities of stamps for work or anything, but had a special project. I don't know all the intricacies of buying postage. So I didn't know that these guys mark up the price of stamps by 16% (or $.55 for a $.46 stamp!). In other words, they just made $18 off of a non-profit organization. For shame. Nothing posted in the store and when I first asked if they sold stamps, no mention of it. Might have been a good time to put that in. When I noticed the price I just paid for stamps, I asked about it. I was laughed at and she told me that most people know (shrug). ...Wow... Way to go the extra mile. Will not be back. read more

I am a very busy mom. When I ship stuff I try to have it all packaged and labeled. However on more than one occasion have I brought this UPS store and load of mess, no packaging, nothing. And they always were able to pack It up for me, it has always gotten to where it needs to go and they do it with a smile!!! I'd rather go there than the post office hands down. You won't get that seroce anywhere else! read more

Mark and the team are fantastic! I would not be able to have grown my business without them. I've been using this team for over 10 years and even since we've moved, I go out of my way to work with this store and team. The deliver exceptional customer service. read more

Kudos to the folks here namely Mark that make dealings so easy! Strongly recommended. Thanks so much!

Took advantage of my lack of knowledge of UPS corporate accounts. Rather than assist me with sending a package on a corporate account, they made me pay for it, saying they can't ship without payment. Someone walked in as I was leaving and I watched them accept the package, the customer said it was a corporate account, they took it from the customer and no money changed hands. read more

I am a very frequent customer of the UPS Store in Highlands Station. The customer service there is superb. Very friendly staff with an upbeat attitude and always ready to help. Although there is a surcharge on mailing anything via postal service, it is well worth avoiding the headache of going to the Post Office. You are in and out quick so it is worth any extra money you may pay. read more