Marcia is the absolute best! She has an artistic, experienced and practical eye on lighting and…read moredesign and what works. I've never had anyone so deeply interested in helping to make my home pop with lighting. I've also never had so many people walk through my house and they are all marveling at the light fixtures!!! I highly recommend getting Marcia involved with design and selection when making lighting decisions! John Duchardt

We purchased some very expensive lighting for our kitchen. The owner clearly stated that LD&S…read morewould do the installation to both my Wife & myself. "End of July Install" is written clearly as a line item on our receipt. "Just leave us an outlet" was what she said and all she needed. The installers came in their personal auto with few tools and no ladder and; because were expecting them to be employed by LD&S, we assumed they were licensed and insured. How would we know otherwise. They did a good job but afterward they demanded $600 for a two hour install. We explained to them that LD&S was contracted to do the install but the installers wouldn't leave. We called the Owner, Marcia, and TRIED to explained the situation. She talked over my Wife, then me, nearly continuously and then hung up on us. She never listened, nor were we even offered any middle-ground. Very rude and unethical service. We ended up paying the majority of the installation to get the installers out of our home. Nice product, but I wouldn't do business here again.

Very friendly people and good product selection . Price maybe a bit high than Home Depot but…read morequality and design speaks for itself.

Wilson Lighting customer service is outstanding. Their staff is always helpful and professional…read more Their lighting and accessory options are better than any place between Naples and Bonita. You will not be disappointed! Ask for JoJo or their manager Michael.

Angel at LBU Lighting has been nothing short of fantastic. She is a pro who communicates quickly…read moreand effectively. Angel has helped us with almost all of our lighting needs for our new home in Naples. Whenever I have found a fixture online, she beats the price and provides detailed delivery info. I have read the reviews of LBU on this site and have had a completely different and positive experience.

The service is terrible . We ordered lights for our kitchen . The one light was missing a six inch…read morepiece. We called them and they said they emailed the company. It's been two weeks with no follow up. I called the company they have the part in stock but said LBU must work through their sales rep. I spoke to the sales rep last Wednesday she said she ordered the replacement and would email me a confirmation. I received nothing. Very poor customer service

Happy place, lots to look at. A bit pricey for some items, but a good selection. Love the florals.read more

Lovely selection and very helpful staff. I found the items to be of great quality. Purchased…read moreseveral items and will be back.

Just picked up one of our old ceiling fans, we told them it had stopped working , Kevin installed a…read morenew motor and it's like new, there was no charge, which is unbelievable in this day and age. Thanks again. Roger and Anita Holmes.

My husband and I were looking for a new dining room chandelier for our condo. We stopped into…read moreLighting First in Naples FL and was greeted immediately by Sara who listened to what we were looking for and showed us some amazing lighting options. We made our selection and could not be happier. Within the week, we were back at the store buying a new light for over our kitchen table. Sara is knowledgeable, professional and just really listens to what the customer is looking for. The store has an amazing selection of fans, lighting, mirrors and other must haves. BTW, I also bought a picture while purchasing our kitchen light. Sara was also able to get the kitchen light installed the same day as the dining chandelier. I highly recommended First Lighting!

KB Patio is top shelf for the highest quality, styles and service. JC, Lynn and the team are…read moreexperts in fine outdoor furniture. I have bought multiple patio sets & Cantilevers from KB and I'm thankful to have their guidance.

The test of a competent and honest retailer is determined by how management and customer service…read moreresolves problems after the customer fully pays for the transaction. KB fails this test. There is no interest in fairly resolving issues raised by the customer. According to KB the customer is always requesting something that is contrary to their policy. KB simply provides the customer with the same tired excuses repeatedly. The next step is they don't answer their phone and if you can get them by blocking your phone number they tell you "don't call us we'll call you." Sometimes they simply hang up the phone in the middle of the conversation. Another issue is their requirement to pay 100% of the purchase price at the point of sale. Every retailer that I am aware of requires 50% down and 50% the day before the actual delivery. With KB the customer finances their inventory and therefore eliminates any financial risk for KB. This leaves the customer with no leverage in the event of a problem. In addition, they will not refund your money for any reason. Nice business model for them but a loser for their clients. I have read reviews by other KB customers in addition to the smug and condescending responses by the owners. The many poor reviews indicate similar issues including terrible customer service, no refunds, restocking fees etc. The responses from the owners follow common themes. For example, KB thinks that the customer is always wrong and there is always some "reason" why they cannot resolve the issue in favor of the customer. They always claim their staff never makes a mistake and are in fact unfairly criticized by the customer. This includes allegations that the customer is abusive to their staff. I would say it's my experience that its quite the opposite. The bottom line is prior to making the sale they are very nice and after you pay them in full they are very nasty Period. For additional color you might want to review an article in The Trentonian. Happy New Year

My mother and I recently had the pleasure of visiting your North Naples location and couldn't have…read morebeen more impressed with the quality of product but the level of professionalism with your employees.My mom changes her patio furniture on quite the regular and I looking for myself for my new home in North Florida, we will be back and will only ask for Dana or Lucas because the quality of customer service was excellent. It's hard to find great people and especially in retail. Megan Jarvis, Jacksonville Fl

From the owner: Outdoor Decor Store, Inc. is a fine patio furnishings and accessories retail store. Family owned…read moreand operated, we service all of southwest Florida and beyond. Our 8600 square foot showrooms in Bonita Springs and Naples are elegantly stocked with designer brands and ready to supply immediate delivery.