My husband and I found exactly what we wanted for our lanai in Florida. Katharine was very helpful and knowledgeable about her merchandise and listened to our needs regarding a smaller scale and lighter weight patio set which could easily be moved indoors for storage. She was never pushy or high pressure in her sales approach. She was also accommodating regarding storing the furniture in her warehouse until we could take delivery and it arrived as promised unharmed by Hurricane Irma, by a courteous delivery person. I would recommend KB Patio in Naples to anyone looking for outdoor patio furniture. And oh yeah, Katharine is the owner and not just an employee. That makes a difference. read more

KB Patio is top shelf for the highest quality, styles and service. JC, Lynn and the team are experts in fine outdoor furniture. I have bought multiple patio sets & Cantilevers from KB and I'm thankful to have their guidance. read more

KB Patio & Home Decor - Outdoor Furniture Stores Near Me - Naples, Florida

The test of a competent and honest retailer is determined by how management and customer service resolves problems after the customer fully pays for the transaction. KB fails this test. There is no interest in fairly resolving issues raised by the customer. According to KB the customer is always requesting something that is contrary to their policy. KB simply provides the customer with the same tired excuses repeatedly. The next step is they don't answer their phone and if you can get them by blocking your phone number they tell you "don't call us we'll call you." Sometimes they simply hang up the phone in the middle of the conversation. Another issue is their requirement to pay 100% of the purchase price at the point of sale. Every retailer that I am aware of requires 50% down and 50% the day before the actual delivery. With KB the customer finances their inventory and therefore eliminates any financial risk for KB. This leaves the customer with no leverage in the event of a problem. In addition, they will not refund your money for any reason. Nice business model for them but a loser for their clients. I have read reviews by other KB customers in addition to the smug and condescending responses by the owners. The many poor reviews indicate similar issues including terrible customer service, no refunds, restocking fees etc. The responses from the owners follow common themes. For example, KB thinks that the customer is always wrong and there is always some "reason" why they cannot resolve the issue in favor of the customer. They always claim their staff never makes a mistake and are in fact unfairly criticized by the customer. This includes allegations that the customer is abusive to their staff. I would say it's my experience that its quite the opposite. The bottom line is prior to making the sale they are very nice and after you pay them in full they are very nasty Period. For additional color you might want to review an article in The Trentonian. Happy New Year read more

Our second excellent experience with KB. Their furniture is exceptional as is their service. Tony did a great job of helping us find what we really wanted and a fair price. Wil and Ron did a great job with the delivery. read more

We just purchased patio furniture from KB Patio Furniture & Home Decor in Naples, FL (a chaise lounge, a table for 2, a chair & ottoman, 2 end tables). The sales person, JC Andrie, was very knowledgeable & extremely helpful. Summer sales prices were good ; we bought quality brands at very reasonable prices. It's worthwhile to shop at KB Patio Furniture! read more

KB Patio has a huge selection of outdoor furniture. JC helped us find exactly what we needed for our new home. Even better, everything we wanted was in stock. We will always use KB Patio for our outdoor decorating needs. Angela read more

I recently purchased two Ledge Loungers from Lynn at KP Patios. She was very helpful and having the chairs in stock in different styles was very helpful as I needed to sit in one to see how low they were to the ground. The two I selected were in stock and were delivered by Will and Ron from their north Naples location. Both Will and Ron were very friendly and professional. I would recommend this establishment for patio furniture due to both excellent selection and service. The price also was less than the Ledge loungers website! read more

Great service, J.C. And the sales staff were so helpful. They have great prices, fast delivery and the delivery team of Carlos and Alex were FANTASTIC! read more

Would not buy anything there. Price went up when we came back to buy. Did not get the metal cover for the fire place. Got wrong cushion on one of the seats. That was never resolved. Owner acted like it was all my fault. Stay away. Very bad experiance. read more

James P. Response to Kathryn B comments on 1/13/23 review. When we walked into the store interested in Polywood dining set, we saw the Sale sign on a small round table with chairs around it. Lisa directed us to options we were interested in, but we thought the Sale sign was specific to the set associated. We decided on special ordering a table and two swivel end chairs. We were between Navy and Sand for the side chair fabric, but we decided to try the Sand on our Lanai, as suggested. None of the Sand chairs were on the floor (floor samples) as one had to be unboxed for us to see the color in-person. We drove to the South location to pick-up the additional chair needed, as your comment is not accurate. Also, doesn't the store pay the shipping to the store from Polywood on special orders and I didn't state we expected the same price for the upgraded fabric color. I suggested that with the additional money paid per chair, could we reduce the six quantity to four, since the special order would not process till Monday. When that was not an option, I offered to put the money saved on reducing chairs on changing the special order table to a longer (more expensive) special order table, but still NO...... Nobody alerted us to the return policy, especially knowing we were trying-out the Sand color, deciding if appropriate with our Lanai color theme. No body takes the time to read your fine print on the back of the receipt and maybe someone could alert on the points that matter. read more

Great store I love shopping here and making my home more beautiful thank you to you all

Worked with JC and he was super helpful and knowledgeable! Highly recommend him and KB patio!

KB Patio was just amazing ! Great selection and fast delivery. The sales team were so helpful. My husband loves the contemporary patio furniture and the ledge loungers for our new pool. read more

Great selection with unique and different contemporary patio furniture, which is exactly what my husband and I were looking for. Nothing like it in the area and great customer service! Prompt delivery--we received our furniture the very next day. The owner is great and very knowledgeable about the product. Highly recommend. read more

JC is very knowledgeable and helpful in making our selection of outdoor furniture. Our furniture was in stock and delivered the next day. Fantastic service from start to finish. read more

I've been looking for two chaise lounges to complement my existing patio set. I've stopped at several galleries that sell outdoor seating. I happened upon KB patio. When I walked inside I saw that they sell the same product of my existing table said that I thought was discontinued. JC was working in immediately knew what I wanted And what my existing set is. He looked up and found that there are still two chaise lounges that match my set. He's secure them through the website and I pick them up within two days fully assembled. Service is wonderful at KB patio through JC's help. I felt completely comfortable because everyone was wearing masks. The store is well laid out and spacious. I would recommend the store to anyone and I would shop there again thank you JC and KB patio. D Schultz read more

We ordered a table 10/5/2019. Paid for, 10/5/2019., today is 1/11/2020, I have had to call numerous times. The store in November said we could pick up table. When we went they had the wrong table. No communication as to when or if we would receive our table. Very poor communications. I had to again call, 1/11:2020 to be told they had to check the warehouse. First and last dealing with this company. There are many great patio stores that have excellent costumer service. read more

We ordered a round patio coffee table on November 11th 2020. We were not given the impression that we would still be waiting for it on March 2 2021. I have called numerous times and was told by JC that it was waiting to clear through customs in Miami, it is going to arrive in two weeks, and now it is back ordered. I have asked for a refund but was told no refunds for special orders and that the table is coming from another country. They had the table on the showroom floor. Hence the delay. KB does state, along with no refunds, that delivery will be within 4-20 weeks. If the table is not here in 20 weeks, then I want a refund and will not take no for an answer. I understand Covid may be part of the problem but the Manager should do the right thing and refund our money plus tax. I shall never shop here again. read more

Great store with high-quality patio furniture! Kathryn is passionate about what she does and has an expansive selection on display. The folks at KB Patio are friendly and very helpful. read more

We went to a lot of patio stores and then we found KB Patio! They had exactly what we were looking for! A few months after we got our furniture we had an issue with the glass on the coffee table! They were quick to resolve the issue and replace the glass! Great customer service! read more