Angela was so sweet when she drew my blood this morning. I didn't even feel the needle prick in my…read morearm which was awesome. I'm on blood thinners so I leaked a little bit from the needle puncture, and she was very caring about getting me cleaned up and ensuring all was well. Thank you, Angela, you are adorable.

In the midst of COVID-19 the last place I wanted to be was anywhere near a hospital. After walking…read moreinto the wrong building I was told that Quest was in the Doctors Building next door. The building was quiet, I was temp checked by someone at the door and directed to the elevator. I easily found Quest on the second floor and walked in. They had a scan station for the QR Code they emailed me. I wanted for a minute or two and then Shauna came to get me. She was kind and calm and explained everything in a soft but knowing voice. She talked me through the prep work and gave clear instruction. She asked about me weekend and we giggled about something and then she's applying a bandage. It was over. Not pain, barely a pinch. She had me confirm my name on all of the vials and sent me off with "be safe" wishes. She was wonderful. I don't know if you can request technicians but I would absolutely see Shauna again. Update: went back again and saw Rosalind. She was punctual, kind, funny, and just as quick and gentle as Shauna. Thank you!

They need to change their hours on the front door and on maps. Your a business have your…read morecommunication to the public about store hours on point.

This location and Aver Health overall is the definition of a monopoly because they are the ONLY…read moreservice provider you can use for substance testing through the Johnson County, KS court system despite many service providers offering testing service, and they treat each and every one of their "patients" that way knowing we do not have any alternatives we can use for testing for court obligations. They always treat everyone like a serious criminal, they are always rude and dismissive to everyone, always changing their "policies" without communicating them to the patients aside from placing signs on the window. Who goes to the drug testing facility to check for updates to policies posted on the window on days you do not have to go get a test? Then when you show up unaware of the policy change they treat you as if you should have known and are extremely rude and dismissive of any questions or concerns essentially kicking you out and sending a no show result despite you actually showing up, but not being able to test so it appears to be a failed test to your PO. The absolute worst part is if THEY make a mistake and you get a false positive test you have to PAY THEM AGAIN to "retest" the sample knowing you were clean and if it comes back negative on the retest there is no recourse for the patient, we have to pay for the original false test, and the retest and there is no we apologize we almost screwed up your entire life with a false test result, no hey since our lab messed up this one you get a credit for your next test NOTHING. I am going to do everything I can moving forward to point these things out to the courts and push to have alternatives in place in the future so patients do not have to deal with this monopoly organization. This is America, we are supposed to be a free-market economy that thrives on a competitive environment to avoid companies being able to treat their revenue providing customers this way or they go elsewhere. The fact that the courts force people to have to use this company is a disgrace to our country and the fundamental economic principles of our economy and competition for higher quality customer service. It is no wonder this company is thriving, but treating people this way. Not all folks who have to do substance testing are criminals who deserve to be treated this way. We deserve to have alternatives or options in place for testing at multiple options as I would NEVER go to Aver Health. They post all this marketing hog wash about helping people through their program, in my honest opinion they are the complete opposite and enjoy sending innocent people to jail with all their false tests. I have had two false positives proved with retests so I think the courts should evaluate that as well.

Entirely unprofessional company. After having done business with this company for years they are…read morestill rude and behave disgustingly. They now send us a report once a week for our business when it used to be daily because, and these are their words, "You're all lazy and incompetent." They send things by fax, which is often, as we all know, not the most reliable thing and if we ask them to just refax the report they literally yell at our employees and tell us how we need to learn how to do our jobs. They are not interested in whether or not you get all the information you need in order to process the clients (they do on location drug screening) nor are they interested in how long it takes, but the moment you don't have a check in their hand within a week of a service they are calling nonstop offering to come pick up payments. I am an employee of one of the most successful and largest hospitals in the region. Our boss can't stand working with them, and neither can our clients, but I've been told they are one of the only companies in the area that offer these types of services. If all these were not enough, they seem to have a problem with women more than men. If one of the male employees calls they are more often than not civil, if not friendly, and generally business like. If a woman calls they are condescending and rude.

From the owner: On-site drug and alcohol testing. Businesses or personal!…read morePaternity, DNA

I have always had veins that are hard to find for blood draws. After having multiple failed…read moreattempts at my doctor's office over the years, I found that Quest was able to find my veins quickly and painlessly. However, the last few times I have gone to this location, I was treated horribly because they couldn't find my veins. If you see Ron, then run. The first time I saw him, he was bragging about how he was the best for those who are hard sticks, but he then proceeded to lecture me about my pre existing conditions and try to tell me what medications and supplements I should be taking though I never asked and was only there for labs. Then he proceeded to not be able to find my veins and have to get someone else to do it. A couple of weeks ago, I went to this location again bc he was the only bad experience I had had until then. However, the tech I did see said she couldn't find a good vein and sent me to him. I didn't love that but decided to give him a chance. He then told me that I should have had more water to drink and that I didn't dress warmly enough bc if I had it would be easier to find a vein etc. I had enough and said I would come back another day. The next week, I had a ton of water to drink and even had 32 ounces of water in the 2 hours before I came in. The same tech said she couldn't find anything and sent me to Ron. He said the same things to me. He put a warmer on my hand and lectured me about water and warm clothes and I informed him I had done both (obviously I can't wear gloves or long sleeves while I'm actually getting the blood draw so I'm not sure what he wanted from me). He then stuck my hand without using the tourniquet first and dug around making disapproving noises. Eventually, he removed the needle and said he would try again. I told him no and he went on to repeat his tired advice which I had already followed. How is it that all of the sudden no one here can find a vein? I know I'm a hard stick but I'm hydrated and the veins are in there. I told him that I was tired of being treated like I had done something wrong even when I did everything they said and I can't help that this is how my veins are. Not sure how someone whose job is to draw blood can be so bad at it.

I am so disappointing in Quest Diagnostics. First, the sticker was bad! And second, I still cannot…read moresee the results and it's been 10 days since my tests. in this day and age, a patient should be able to see lab results as soon as they are available. I AM NEVER GOING TO QUEST AGAIN! I couldn't be more dissatisfie. Argh!!!

Justin Cantrell, at the Denver branch, took what has the potential to be a stressful experience…read more(getting blood drawn, and talking about health issues). He jumped straight to work, not wasting any time, all the while being cordial. When I told him I was a little squeamish with blood draws he told me a story from when he, too, was squeamish around needles. You will be in good hands with Justin Cantrell!

If you are applying for life insurance and a nurse is coming to draw blood and collect a urine…read morespecimen; check to make sure they are not using this lab. If they are, have it done at your doctors office and have them draw at the same time and document everything. This lab has reported a false positive for nicotine to my perspective insurance provider and permanent record. Not a "maybe I'm caught", or "guess I didn't wait long enough"; but a "NOT A CHANCE!" that nicotine was in my system. Never has been! But once the insurance company sees this inaccurate report - there is no talking sense.