I don't typically write negative reviews. In fact, I make it a point to recognize businesses that…read morego above and beyond because I believe great service deserves to be celebrated. Unfortunately, this is one experience I cannot stay silent about. Our group recently spent over $8,000 to charter a bus for what should have been a memorable trip. Instead, it turned into one of the most disappointing customer service experiences I've ever had. From the moment we boarded, it was obvious the bus had not been properly cleaned. The floors were filthy, but even worse, the waste tank from the previous trip had never been emptied. Imagine being trapped on a bus for more than seven hours with the overwhelming smell of someone else's sewage. It was nauseating, embarrassing, and completely unacceptable. Instead of immediately correcting the problem, we were forced to spend our own money on air fresheners and cleaning products just to make the ride somewhat bearable. The driver showed little urgency because he wasn't sitting in the back where the smell was the strongest. It wasn't until passengers refused to get back on the bus that the owner finally instructed the driver to empty the waste tank. We hoped that would be the end of it. It wasn't. On the return trip, while driving through heavy rain, the roof began leaking onto passengers and their belongings. When the owner was contacted, rather than expressing concern, he claimed he reviewed the bus cameras and "didn't see" any leak. It's hard to understand how a camera could dismiss what an entire bus full of passengers witnessed firsthand. After spending thousands of dollars, we were left with a dirty bus, unbearable odors, a leaking roof, damaged belongings, and a level of customer service that made us feel like our concerns simply didn't matter. The only resolution offered? A discount on a future trip. Respectfully, no thank you. A company earns trust by how it responds when something goes wrong. In this case, there was no accountability, no genuine apology, and no meaningful effort to make things right. My advice to anyone considering this company is simple: be cautious. Businesses that require full payment upfront should still be held accountable for delivering the quality and professionalism they promised. Once they have your money, you shouldn't have to fight to receive the service you already paid for. I sincerely hope this review encourages the company to improve its standards so that no other family, school, or organization has to endure the experience we did.

We were forced to ride on a bus filled with the overwhelming odor of urine and feces, creating an…read moreunhealthy and unacceptable environment for children, troop leaders, and parents. We chartered this company to transport two Girl Scout troops on a 7-8 hour trip, and unfortunately our experience was extremely disappointing. From the moment we boarded, there was an unpleasant odor on the bus. By our first stop, the smell had become overwhelming. The bus was filled with the odor of urine and feces, even though no one from our group had used the onboard restroom. The smell became so bad that passengers could not comfortably sit in the back of the bus. In an effort to make the trip bearable, we purchased bleach and air freshener ourselves. Troop leaders repeatedly sprayed disinfectant and air freshener before the children boarded. We also asked the driver to have the restroom emptied and cleaned, and parents even provided locations where the restroom could be serviced. The issue persisted throughout much of the trip. What was most disappointing was the response from the owner when we raised our concerns. We were told that the company was "a bus service, not a cleaning service." Cleanliness and sanitation should be a basic expectation when transporting passengers--especially children. Based on our experience, I would strongly recommend inspecting any bus thoroughly before departure. No group should have to endure hours of travel in those conditions. This version keeps the focus on documented facts, which tends to carry more weight with potential customers and is less likely to be challenged by the company.

7&NAbove was a disastrous choice for our ride from Orlando to Miami. The AC in the bus was not…read moreworking, we informed the driver who tried everything in vain. The passengers even inquired if they could stop the bus and get another one. The bus was so poorly ventilated and for 4 hrs 56 of us suffered. The sweat could be seen running down the faces of the passengers, some come be seen trying to find any little crease to get any ounce of fresh air they could. At times it was difficult to breathe. At the end of the journey in hell, we had one ill passenger. I contacted the company who said that they would give us a 300.00 credit for future travel. We paid over $2, 450.00 for this trip. This was the company's way of reimbursing us. A slap in the face. We do not wish to travel with you again and would wish a refund. The company has ignored any emails or messages sent. We had to resort to a lawyer to assist us with this issue.

7nAbove was a great choice for our group travel from Ft. Lauderdale airport to our hotel, then down…read moreto the Keys and back up. We had 3 separate travel days, and 2 different drivers. They were on time, bus was clean and in great condition, air conditioning working, etc... The cost was great for the service that was received. Lenny was a pleasure to work with while scheduling our trip and routes. Drivers were good. Would definitely use again! It worked out perfectly.

Wr booked our airport transfer with Holland America Line and disembarked this morning, May 9 at…read more8:30 am. The driver picked us up, loaded our baggage and off we go. So far so good. Then she started chatting with the passenger on the front seat and missed her exit to the airport. She had to reroute and it put 30 minutes into our schedule. Finally we got to the airport she dropped all of us off at the arrival level -- added additional time to our 30 minutes to go to departure level. The whole time she continued talking incessantly with the passenger, talking about her life: her daughter graduating, how she lived in Alaska, how Florida is full of stupid people, on and on .....I feel that she compromised our safety, and delayed our arrival.

Dale is attentive and helpful to the booking process. Everything was easy . And the drivers are a…read moreprofessional and on time. I can only give five stars but honestly if it were possible I would give 10. Definitely would recommend and definitely would use again!

DO NOT USE! Ace…read moreTours is owned by the same lousy scum bag as Fort Lauderdale Shuttles LLC. We used Fort Lauderdale Shuttles for round trip transportation to/from the hotel and the cruise port. We paid cash and were provide horrible service. Their fleet of vehicles are run down and poorly maintained. We reached out to the owner, Eyal Alan Karp, to try and resolve our issue but he was so cocky and did not care. He had our money and that's all that mattered to him. Check out the reviews for both companies and form your own opinion. But when you own two companies with one star reviews you should probably consider your business approach.

We stayed at the Hampton before we left for our cruise and Ace Tours was the complimentary shuttle…read moreto Port Everglades. In coordination with the hotel we were assigned a time. We left at 1200 and got right in the van which was crowded, but glad to get on. They have a little trailer for everyones luggage. The guy checking us in sold us a sticker for our way back after we disembarked the ship. $10 per person to bring us to another hotel. Probably a little cheaper than a cab at least that's what we were told and believed at the time. Either way it was convenient and quicker and more organized than I thought. Driver bringing us to the cruise terminals, patience of a saint. What a stressful job getting into that cruise port with a trailer, getting yelled at, trying to maneuver etc. Bless his heart. He drops everyone off at all the various cruise lines and terminals. We were the last one which was no biggie. Nice guy. The guy picking us up after we got off the ship was a bit of a grouch. He seemed to roll his eyes when he found out which hotel we were staying at. Drove like a crazy person and just seemed like a grump. He lightened up a bit when we gave him a small tip which now I kind of regret giving. Decent transportation service, but didn't care for the ride back.

Just had the most unreal experience with the 150 driver at the Airport stop around 6:55am…read more We are visiting for Miami for the first time and decided to take public transportation from the airport to the hotel. When I saw the driver approach the locked bus marked 150, I simply asked "excuse me, but is this 150 bus active?" And all this woman said was "is that what he told you?" referencing my husband who was next to me, then proceeded to go into her bus and close the doors. A few minutes later the bus changed its designation to "Garage" picked up passengers from the 150 stop and took off. It takes zero effort to be polite and answer a question (do your job). I was gobsmacked.

Worst experience ever the fact that they're are so many bad reviews at this point we should just…read moreboycott them the workers are also rude and disrespectful and fine you for talking to them a certain way and very unclean can barely sit on the seats cause of all the trash

Amazing driver-so kind and thoughtful. Stopped to let view sunset on the way back- gave us water-…read morespoke 2 languages fluently- a real wonderful day!

We took the Key West Day tour and it was absolutely lovely! Our tour guide had a lot of knowledge…read moreso you will learn a lot of cool facts along the way, a great sense of humor....even if it's a tough crowd, great driver and great with communicating what each hour of the tour entailed for us! HIGHLY HIGHLY RECOMMEND! Thank you for a great trip!